Hanting Hotel (Shenzhen Xili Metro Station) Guest Reviews
4.6/5
Great
458 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
The environment is a bit poor, there is a fishy smell when entering the door
Original TextTranslated by Google
Response from Property: Dear Dike officer, thank you very much for your support to the hotel. We are still a little bit disappointed that we did not get all 5 points of praise from you. It may be that the hotel still does not do enough. We will make targeted rectifications and work hard. To do better, we serve with heart so that every customer who comes to the store can feel the warmth of home. We hope that our service can bring you more surprises and touches, and look forward to your next visit!
Suotuofulikaifang
Superior Room (2 beds)
Stayed in Jan 2022
Friends
2 review
1.7/5
Posted on Jan 27, 2022
There is only one reason for the bad reviews. The room I booked is a two-point check-out, but the cleaning staff of the hotel don't seem to know that this hotel has a two-point check-out room. I was still on the bed at one o'clock. Without any clothes on, I opened the door with the room card and came in. I was surprised and told me that I had to go and it was check-out time. At two o'clock, I knocked on the door and asked if I was still there. I said I was wearing shoes and was ready to go. The cleaning staff asked me impatiently, checking out at twelve o'clock, it's two o'clock now, why don't you leave? This is the first time I have encountered such a cleaning staff. I don't know the hotel's check-out rules. I didn't confirm whether the guest was in the room and opened the door directly. I felt very uncomfortable and gave a bad review.
Original TextTranslated by Google
Response from Property: Dear guest, I have carefully read your comments several times. Here I would like to say sorry to you. This stay has brought you a bad experience. I hope that I can serve you next time you stay and let Ning had a great stay experience. I wish you a happy new year and all your wishes come true!
Anonymous User
Superior Double Room
Stayed in Nov 2022
Other
23 review
1.0/5
Posted on Dec 7, 2022
The service is blunt and unprofessional
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your choice and feedback. We apologize for the less than pleasant experience this brought you. Your suggestion is very important. We have given feedback and made improvements immediately. I believe that our colleagues will be more meticulous in serving guests in the future. We apologize again for your displeasure, and look forward to your next stay to experience our better service.
Guest User
Double Room
Stayed in Feb 2022
Business travellers
1 review
2.2/5
Posted on Feb 4, 2022
Even if the environment is average, the hot water is always warm. How can people take a bath in this 5-degree weather? There is no warm water in the sink, all of it is cold water
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. If you have any questions during your stay, please call the front desk. Dial "0" at the front desk, and we will solve it for you immediately. If you come here next time, you hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Anonymous User
Double Room
Stayed in Jan 2022
Friends
11 review
2.0/5
Posted on Jan 29, 2022
The sound insulation is not good, you can hear the sound of water in the next room
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. If you have any questions during your stay, please call the rooftop phone, dial "0" at the front desk, and we will solve it for you immediately. If you come here next time, you hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Superior Double Room
Stayed in Jun 2022
Other
2 review
1.0/5
Posted on Jun 25, 2022
Sound insulation is super poor
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your choice and feedback. We apologize for the less than pleasant experience this brought you. Your suggestion is very important. We have given feedback and made improvements immediately. I believe that our colleagues will be more meticulous in serving guests in the future. We apologize again for your displeasure, and look forward to your next stay to experience our better service.