The St. Regis Shenzhen Reviews

The hotel is conveniently located next to a large shopping mall, making dining, shopping, and transportation easy. The room layout is well-designed, and I especially enjoyed the music in the bathroom. The front desk staff were very attentive, and the breakfast spread was fantastic!

One of the top hotels in Shenzhen. Stunning rooms and amenities. Food is pricey and not that qualitative though.

The St. Regis offers stunning night views right from your bed, and clients consistently praise the tasteful location. They assisted with booking the top-floor restaurant, providing professional and discreet service with excellent privacy protection. It's truly ideal for both business discussions and relaxation, making it the top choice for high-end business travel.

Our last stop was the St. Regis, the tallest hotel in the world, and also the tallest in Shenzhen. Facing Hong Kong, it gave off a nostalgic vibe. The toilet wasn't electric, but an old-fashioned one that felt cold when you sat on it, and the hairdryer was also an old model. The room lighting was a nightmare to control 😤. However, for TV *******, you could even binge-watch in the bathroom! It's a shame that the 100th floor is now exclusively for Super Marriott VIPs (I guess I'll have to earn millions before I'm eligible 😅). Just looking at photos of the top floor's architectural beauty makes me regret why I booked three nights here. I really miss the previous two hotels (where I only stayed two nights). Thankfully, the floor-to-ceiling window offered beautiful day and night views. I called for the robot to deliver water, and it was so cute and polite! It could even control the elevator. We kept pressing the close button, thinking the old elevator was broken, but it turned out the robot needed to come in and remotely control the elevator to enter and select its floor. I guess I'm behind the times 😅. The hotel was packed with guests, pretty much at full capacity, as it's in the city center. KKMALL is right downstairs, so they only provided milk, tea, coffee, and water, with welcome fruit on the first day. For our last stop, of course, we had to check out the hotel's restaurants. We had a light meal at the cafe. Although it was expensive, we could enjoy both sunrise and sunset views, along with the intricate architectural aesthetics. We also tried the Italian restaurant on the 99th floor. The set meal was quite generous, so much so that we needed a night walk to help digest it. For our last night, we opted for the buffet dinner. The oysters were huge, both cooked and raw, and there was also hotpot. It was my first time cooking my own lobster and large crab claws, and also my first time trying caviar yogurt – absolutely delicious! The creamy, non-alcoholic cocktail was also fantastic. Guangzhou's expensive hotels just don't have this level of quality. Highly recommend! 👍

Overall this was a great stay with a few issues they need to work on. Would definitely stay here again. The bad: - didn’t get a warm welcome. Had to stand around for five minutes until staff finally looked up from his phone and checked me in - During check-in, staff mostly tried to upsell me to a bigger room. Felt pushy - Being on such a high floor (80!), I asked about the fire escape route. Staff’s instructions were confusing - We agreed on late checkout at 2pm. Unfortunately, my room key stopped working at 1:40pm, which meant yet another trip back up to the 96th floor. No apology. Almost missed my flight because of this. Very frustrating - Sauna and steam room were not running on the second day and took a long time to start up. I guess this is more eco-friendly though - Location is just alright. Not the most walkable, though we did go to a good 茶餐厅 about 400m away The good: - the room was excellent. One of the nicest I’ve stayed in. High-quality materials, lots of little details, and super clean - Warm service from many of the staff, especially the butler who delivered my coffee, the pool/locker room uncles, and the women working at the spa. So nice - For the price ($200, including breakfast) the room felt like excellent value - the breakfast buffet. Wow. Cantonese, Indian, Japanese, western… so many options and all of it was fabulous. Really, one of the better buffets I’ve had anywhere - Nice hot sauna and steam room. Great pool and weight room on the 75th floor

This st Regis was so much better than shanghai St Regis. Service, food, gym and everything was splendid.

The breakfast was terrible; the noodles weren't even cooked through, and the fruit was stale and had an odd taste. It was the worst hotel breakfast I've ever had... They really need to improve their breakfast quality. The service was also cold and unhelpful; the staff just stood there like mannequins, not even offering a basic smile or greeting when they saw guests struggling with their luggage. I definitely won't be staying here again. This is the worst St. Regis I've ever encountered in China.

Location is very convenient, wonderful service by the butler and glad to enjoy the signature champagne sabrage

Shenzhen is never short of top-tier hotels, providing excellent options for celebrating special occasions. As a local living in Futian District, I've experienced several notable hotels, including the Raffles in Nanshan, InterContinental in Dameisha, and Hilton, Sheraton, and Shangri-La in Futian. This time, for my husband's 70th birthday, we chose to stay at The St. Regis Shenzhen in Luohu for two nights. The hotel is located within the KK100 building, offering seamless access to Metro Lines 1 and 2 and KK MALL, making transportation incredibly convenient. Our stay was absolutely fantastic and exceeded all expectations. The hotel's environment, facilities, service, and cleanliness were all impeccable. The room was excellent value, spacious, bright, exquisitely clean, and equipped with high-end amenities. The bedding was soft and comfortable, ensuring a restful sleep. The walk-in closet was a great feature. The bathroom was very large with a separate wet and dry area, and the double vanity is a true hallmark of a high-end five-star hotel. Housekeeping and turn-down service were meticulous and thoughtful. We also received welcome fruit. The hotel's service sets a benchmark; it's attentive to detail, comprehensive, and very personable. The staff at the concierge desk on the first floor and those at check-in on the 96th floor were all proactively polite, warm, and welcoming, leaving an excellent first impression. Both the male and female staff were attractive, highly professional, and spoke fluent English. A special shout-out to our room butler, JAY CHEN. He was handsome, polite, and incredibly nice. He proactively brought our luggage to the room, thoroughly explained the room facilities, and described the view from the window. He immediately brought the coffee and welcome fruit we requested. Upon learning it was my husband's birthday the next day, he promptly arranged and personally delivered a beautiful birthday cake on the actual day – a truly surprising, stunning, and touching gesture! Many thanks again to Butler JAY CHEN! The buffet breakfast and lunch on the 95th floor were both superb. For lunch, we were served hairy crab and typhoon shelter prawns at our table, which was absolutely amazing! Excellent value for money! The chefs in the restaurant were skilled and very polite, offering proactive service. The dishes were unique and tasted delicious. All the servers were courteous, swiftly clearing plates and tidying tables with keen eyes and quick hands. They were responsive to all requests and provided timely service. Whenever we encountered staff or management near or inside the elevators, they would proactively hold the door and assist with scanning cards and pressing floor numbers, which was a very heartwarming touch. We also received a small gift upon check-out. These small details show genuine warmth and make all the difference. Because we were so satisfied, we loved it. We will definitely be frequenting the buffet here and will choose this hotel first for future special occasions. I wholeheartedly recommend The St. Regis Shenzhen!

Excellent! The Diwang Mansion is right at your doorstep, offering fantastic views. The staff were exceptionally friendly and helpful. I loved that the bathroom had music playing, and there was even a small TV in front of the bathtub, creating a wonderful atmosphere. The toiletries provided were also great. Overall, a fantastic experience.

This is an older luxury hotel in Shenzhen, and staying here for three nights this time was a dream come true from my childhood. In terms of service, it's definitely excellent, even better than the Park Hyatt. The only two drawbacks were the mediocre fruit (didn't dare to eat it) and a mysterious piece of glass that appeared on the bed the first night. Aside from that, the service is truly a role model for other luxury hotels. Facilities: I can only say they're a bit dated. The toilet is really not up to par (no smart features), and the swimming pool and gym are only at a quasi-five-star level. The SPA facilities are actually not as good as the Park Hyatt's and are much more expensive, but the technique was good. Ambiance: The view is definitely the best, number one in Shenzhen. Right next to the entrance is a mall, and there's everything you could need nearby. Exclusive 95th-floor Show Restaurant Double Buffet Lunch (next day): It was pretty good, very fair. Better than some, but not as good as the very best.

I'm a bit unclear whether St. Regis's "butler service" means a specific person contacts you at check-in or beforehand, and is responsible until you check out, or if it just refers to the guest service hotline on the in-room phone. The public areas are worth a visit, including the rooftop bar. The predominantly dark color scheme gives it an 'old money' feel, not at all gaudy. The play of light and shadow from dusk till nightfall is especially captivating. Many new hotels nowadays favor lighter colors, which can come across as a bit too 'young' or 'fresh'. The room showed some wear and tear, and there was the often-complained-about carpet (an unsolvable issue unless regularly replaced). The view facing Ping An Finance Center is actually quite ordinary, just a small pillar, and these rooms tend to be a bit smaller, feeling like they were carved out of a storage space. Rooms facing Hong Kong are a normal size, and looking across a 'ditch' at it gives a strange feeling (I haven't been to Hong Kong). I requested a room change for the view, and the hotel was very accommodating. There were welcome fruits. As a regular guest, I don't expect much more. The gym equipment is relatively complete. Breakfast doesn't offer à la carte options, and the variety is decent, but some items were subpar – the rice rolls were mushy and flavorless. Ice cream at breakfast is a plus, though. There was a queue for breakfast, which is the only hotel in Shenzhen I've encountered this at so far, even during New Year's Day, other hotels didn't have this. The strangest thing was being asked for my room card by staff when I went to explore the lobby public areas and bar at night. And I didn't see anyone else being checked during my stay (except when entering the breakfast restaurant). Perhaps I didn't look like someone who could afford to stay at the St. Regis. However, the attitude was quite different when they pressed me for a five-star review during check-out.

Overall, it was a good experience. The room was clean, and the toiletries were of good quality. The high-floor view was excellent. The buffet breakfast was one of the better ones I've had among high-end hotels in Shenzhen, definitely a highlight. The location is superb, very close to MixC Luohu, and the hotel's own KKMall is also worth exploring. I even received a Christmas gift box after the holiday. The only minor downside was the long check-in wait; it was delayed from 3 PM to almost 5 PM. Luckily, the butler offered a St. Regis bear to my child, which helped calm their impatience. I have two small suggestions: upgrading the toilet to a smart, heated one would significantly improve the winter experience, and the heating/air conditioning wasn't great, making the room feel a bit chilly at night.

I would like to express my heartfelt gratitude for the outstanding service I received during my recent 3-day stay at the St. Regis Shenzhen Hotel. I would especially like to acknowledge the exceptional attentiveness and care provided by the butler, Kimi, and receptionist, Alice. Their professionalism and dedication made my experience truly memorable. Kimi's attention to detail and Alice's warm hospitality ensured that every aspect of my stay was seamless and enjoyable. I look forward to returning to the St. Regis Shenzhen Hotel!