To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.1
Amenities9.0
Service9.2
Cleanliness9.4
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All reviews(578)
Positive reviews(564)
Reviews with photos/video(163)
Easy to get around(46)
Convenient for shopping(45)
Near shopping area(43)
Delicious breakfast(41)
Offers pick-up/drop-offs(33)
Quiet & comfortable(22)
Friendly front desk staff(13)
Great swimming pool(10)
Negative reviews(14)
Guest User
Urban, Guest Room, West Wing
Stayed in Mar 2025
Couples
2 review
9.5/10
Amazing
Posted on Apr 6, 2025
Return stay.
The hotel is conveniently connected to a mall which is easily accessible by the side door. Eateries and supermarket available in the mall.
Staff in hotel are very friendly and breakfast is delicious with many varieties. Water pressure in the bathroom is a abit low, nevertheless we had a pleasant stay.
Response from Property: Dear Guest,Thank you so much for sharing your feedback.We are glad that you find our hotel conveniently located. We are also happy to hear your kind recognition on our service.Your experience matters to us, and we appreciate your feedback on the water pressure. Your feedback has been shared with our team for further checking.Looking forward to welcoming you back for another visit with us.Sincerely, Eric Thye Director of Front Office
Guest User
Breezy, Guest Room, East Wing
Stayed in Mar 2025
Family
1 review
8.0/10
Very Good
Posted on Apr 27, 2025
West and east wing check in counter, the swimming pool at the west wing only
Response from Property: Dear Guest,Thank you for sharing your feedback with us.Your experience matters to us, and we appreciate your input and rating.Looking forward to welcoming you back for another visit with us.Sincerely, Eric Thye Director of Front Office
Anonymous User
Breezy, Guest Room, 1 King, East Wing
Stayed in Jan 2025
Couples
8 review
8.5/10
Very Good
Posted on Feb 17, 2025
Good location with ample amenities around thr area. Rooms are small, supplies basic but well kept. Particularly like to chill in the small pool. Thank you for the hospitality.
Response from Property: Dear Guest,Thank you so much for your kind words!We are delighted to know that you had a great time with us. We look forward to welcome you back again with us in the future!Sincerely,Eric ThyeDirector of Front Office
Travel maker 13
Breezy, Guest Room, 1 Queen, East Wing
Stayed in Dec 2024
Business travellers
26 review
7.5/10
Posted on Jan 20, 2025
Overall very good except for the location.
However the shuttle bus to the Novena station runs regularly so should be no problem to get around.
Response from Property: Dear Travel maker 13,Thank you for taking the time to share your feedback with us.Your experience matters to us, and we appreciate your comment on our location. Nevertheless, we are glad that you find the shuttle bus helpful.We hope to have another opportunity to welcome you back with us.Sincerely,Eric ThyeDirector of Front Office
Gee_the_explorer
Urban, Guest Room, West Wing
Stayed in Jan 2025
Family
19 review
10.0/10
Outstanding
Posted on Feb 15, 2025
Very clean and nice ambiance. So lucky to have a free bus to go to the MRT station.
Response from Property: Dear Gee_the_explorer,Thank you for sharing your feedback with us.Mantaining a clean and comfortable environment is of our utmost priority and we are glad to hear your positive comments.We are also happy that you appreciate the shuttle service.We look forward to welcoming you back for another visit with us.Sincerely,Eric ThyeDirector of Front Office
Anonymous User
Breezy, Guest Room, 2 Twins, East Wing
Stayed in Nov 2024
Travel with friends
57 review
10.0/10
Outstanding
Posted on Jan 3, 2025
Really cozy and cohesive! Very supportive and nice reception and concierge! Singapore is so clean and nice
Response from Property: Dear Guest, Thank you for choosing Aloft Singapore and sharing your stay experience. It is delightful to know that you had a comfortable stay with us. We will be sure to pass along your compliments to our team. Looking forward to welcoming you back with us again in the future. Sincerely, Eric Thye Director of Front Office
TEK HAN
Breezy, Guest Room, East Wing
Stayed in Mar 2025
Business travellers
1 review
10.0/10
Outstanding
Posted on Apr 13, 2025
Strategic location
Response from Property: Dear TEK HAN,Thank you for choosing Aloft Singapore.It is delightful to hear your kind words of appreciation.Looking forward to welcoming you back for another visit with us.Sincerely, Eric Thye Director of Front Office
Guest User
Breezy, Guest Room, 1 King, East Wing
Stayed in Feb 2025
Business travellers
1 review
9.0/10
Great
Posted on Mar 9, 2025
It was clean and comfortable hotel
6/8
Response from Property: Dear _TIHK1cwuh9xo****Thank you for sharing your feedback! We're so glad to hear that you found the hotel clean and comfortable. We take great pride in providing a relaxing and welcoming environment for our guests. We truly appreciate your comments and look forward to welcoming you back for another enjoyable stay!Sincerely,Eric ThyeDirector of Front Office
Rachooo
Urban, Guest Room, West Wing
Stayed in Sep 2024
Travel with friends
35 review
9.0/10
Great
Posted on Oct 22, 2024
Nice hotel. Location wise slightly away from mrt station, around 10-15 mins walk, however, plenty of bus stop by. Shopping mall and plenty of restaurants nearby. Hotel with swimming pool and gym. Staff is nice.
Response from Property: Dear Rachooo,Thank you for taking the time to share your pleasant feedback.It is great to know that you appreciate our location, facilities, and hospitality. We are indeed fortunate to be located along the Balestier stretch which boosts local culture, and history, among others.Looking forward to welcoming you back for another delightful visit with us. Sincerely,Eric ThyeDirector of Front Office
Chuckisme
Breezy, Guest Room, East Wing
Stayed in Apr 2025
Couples
1 review
7.0/10
Posted on May 17, 2025
Nice and kindly but a bit far away from the MRT
But have the shuttle bus every hour
Response from Property: Dear Chuckisme,Thank you for choosing Aloft Singapore.We are glad that you had a nice stay with us.Your experience matters to us, and we appreciate your feedback on our location.We look forward to having another opportunity to welcome you back with us.Sincerely, Eric ThyeDirector of Front Office
Guest User
Urban, Guest Room, 2 Twin, West Wing
Stayed in Aug 2024
Business travellers
6 review
10.0/10
Outstanding
Posted on Oct 5, 2024
They have two wings: the East Wing and the West Wing (which has bigger rooms). The front desk informed us that they could only upgrade us for the first night as they were fully booked on the second night , so we chose not to upgrade at all to avoid moving to another building .
The hotel is right beside Zhongshan Mall. It’s a very small mall with just a few shops, but it’s enough. They have a McDonald’s, Starbucks, Toast Box, BreadTalk Bakery, FairPrice supermarket, and a Guardian pharmacy and I especially loved the serene garden .🌲🍂
The check-in process was exceptionally smooth and the staff was very helpful. Despite arriving late for breakfast with only 30 minutes left to eat, the chef was incredibly friendly and accommodating, even offering us more food . Breakfast last call at 9:45am .
The only minor downside was that the room and bed were a bit smaller than expected, and if you turn too much, you might feel like you’ll fall off 🤣🤣. Aloft took over the building from two other hotels last June. Personally, I felt everything was great, except for the room itself ,which they can’t do much about.
Price was on the steep side due to F1 weekend.but overall, it was a delightful experience.💖
6/7
Response from Property: Dear Guest,Thank you for choosing Aloft Singapore and sharing your detailed review with us.We are thrilled to hear that you enjoyed the smooth check-in process and found our staff helpful and accommodating, especially during breakfast.We are also glad that you appreciate our location. We are indeed conveniently located with a mall at proximity for all your shopping and dining needs.We understand that the room size might not have met your expectations, and we appreciate your understanding regarding this. Nevertheless, your feedback is invaluable to us, and we are glad that you had a delightful overall experience with us.Looking forward to welcoming you back for another fantastic visit with us. Sincerely,Eric ThyeDirector of Front Office
Anonymous User
Urban, Guest Room, West Wing
Stayed in Feb 2025
Solo travellers
6 review
9.5/10
Amazing
Posted on Mar 29, 2025
Overall experience is great. Location is easily accessible, not to crowded area with a small mall which you can get anything, NTUC is there.
Hotel room..superb..clean, minimalist.. except the bed can be improve as the quality of the bed, too soft and sinked in the middle.
Response from Property: Dear Guest,Thank you for taking the time to share your stay experience with us.We are delighted that you had an overall great experience with us. We are also glad that you appreciate the convenience of having a mall at proximity.Nevertheless, we have noted your comments on the bed. It is through feedback like yours that we can improve.Looking forward to welcoming you back for another visit with us.Sincerely, Eric Thye Director of Front Office
Anonymous User
Breezy, Guest Room, 1 King, East Wing
Stayed in Jan 2025
Family
4 review
7.5/10
Posted on Mar 8, 2025
I stay here quite often because the affordable price but I wish the shuttle hours can go later. It’s a distant from public transport.
Response from Property: Dear Guest,Thank you for taking the time to share your thoughts.We are committed to evolving and enhancing our offerings and we appreciate your feedback on the shuttle hours.We hope to have another opportunity to welcome you back with us.Sincerely,Eric ThyeDirector of Front Office
Anonymous User
Breezy, Guest Room, 1 King, East Wing
Stayed in Dec 2024
Family
3 review
6.0/10
Posted on Feb 2, 2025
Very basic hotel, especially East Wing. Rooms and bathroom so small like in 2 stars hotels. This is not new hotel- only renovated. Breakfast just ok for that league
Response from Property: Dear Guest,Thank you for taking the time to share your stay experience with us.We appreciate your feedback on our room size. For your future stay, you may consider booking our Urban room located at the West Wing at a minimal additional cost to enjoy a larger room and all our facilities under one roof.We hope to have another opportunity to welcome you back with us for a better stay experience.Sincerely,Eric ThyeDirector of Front Office
Spunk
Urban, Guest Room, West Wing
Stayed in Jun 2024
Family
15 review
10.0/10
Outstanding
Posted on Aug 6, 2024
This was my second booking. I promise you it will be your perfect stay. Location is convenient, service is exceptional, food is amazing, rooms are thoroughly cleaned. There's also a park downstairs the hotel and a lovely restaurant for buffet dinner separate from where buffet breakfast is served. I paid 81 Singapore dollars for buffet dinner and my 11 and 5 year olds ate for free.
Response from Property: Dear Spunk, Thank you for sharing your wonderful stay experience with us. We are absolutely delighted to hear that your experience with us was a perfect one. We take great pride in delivering exceptional service to our guests, and your feedback serves as a wonderful source of encouragement for all of us. Looking forward to welcoming you back for another pleasant visit with us. Sincerely,Eric ThyeDirector of Front Office