Novotel Living Singapore Orchard

Clean rooms, friendly hotel staff, good location.

This booking was a fraud and I will post daily on trip.com telegram. Trip.com said they will help me with the bank dispute but instead disputed against this. The hotel was booked under Agoda.com when I checked with the hotel and not trip.com. The hotel is simply not helpful too. I tried to tell them I did not stay at all because I was not even informed and they simply asked me to check with Agoda and refused to offer a replacement stay. Just to highlight my wife is in hospital for 3 weeks now and I am having to work through all of this. A simple online search shows trip.com had been sued successfully twice in China. I am considering legal means too.

We stayed for 7 nights, the air conditioner was very noisy, we asked the service staff to come and check it out, but they never fixed it, and they kept telling us that it was fixed, and the air conditioner could only be turned on to 18C. The daily housekeeping is not very clean! But the service staff on 5/1 was very nice

Cannot speak more highly of this hotel. Part of the Accor Group, the hotel is spotless, our suite cleaned perfectly on the week days (not on weekends or public holidays). Our stay came with hot and cold buffet breakfast each morning, served in the Lobby's cafe, which was highly appreciated and ample to start the day's sightseeing. The hotel is surprisingly quiet, being one block back from the corner of Scott and Orchard Roads. It's only a short walk downhill to either of Scott or Orchard Roads and their bus and train stations (Orchard MRT is a major train hub) so, armed with a Singapore Tourist 5 day Pass, we were very able to catch any bus and get to all of Singapore's tourist attractions easily. Handily, Orchard MRT is one of only 15 train stations which can sell the 5 day Pass, so that was hugely convenient. Our suite came fully equipped with iron, ironing board, an LG washer/dryer machine (so convenient and helpful to manage our washing and drying), fully equipped kitchen with crockery, cutlery, glassware and plates. Each room of the suite came with its own air conditioning controls, which was very useful. The hotel is a block away from the Far East Plaza (inexpensive grocery stores) as well as the Marks & Spencer department store, cafe and supermarket - both were ideal for purchasing bottles of peach tea, mineral water, dinners and dessert for the nights we chose to eat in. The main swimming pool was lovely, the children's wading pool and playground equipment thoughtfully planned for little visitors. A big Thank You to Sunil and Shawn for welcoming us and answering all of our questions. Thank you to the hotel staff who made us very comfortable in this home away from home.