The Fullerton Bay Hotel Singapore Reviews

Check in put a real dampener to our couple and 30th anniversary get away. The check in time was 3pm and to be safe we arrived at 4pm. Soon after completing all the documentation for checking in, we were left hanging and waiting for more than an Hour. We were not told anything. The male Indian staff that attended to us was friendly but disappeared after a while. The new female staff did not really know the situation and told us that our room was still not ready at 5.15pm. We were told that the manager was aware and in another 20 minutes, they would have our room ready. No welcome drinks were offered whilst we sat there being paraded to the other hotel staff and guest. The manager did not come personally to explain anything to us. We had to approach the front office staff to enquire about the long delay. We finally got the keys to our room at 5.30pm. At these prices for this higher class hotel, we would have at least expected better treatment and service. This is something I would expect at a budget hotel. Sad that it happened at the start of the much awaited 2 night get away.