Guest User
June 9, 2024
I would give the manager and staff a 5 star review as they were all very friendly, accommodating and professional. I would rate the hotel itself 3.5 stars. It does have lovely views from outdoor restaurant and from seaside facing room. We are currently on an Italian trip with our two sons, ages 11 and 13. We have traveled internationally with them a lot, ever since they were babies so we have grown very particular in what we look for in accommodations. We have always planned our own trips, except for this one occasion, we turned the reins over to a travel agent. In hindsight, we will not be doing this again, not because she did anything wrong. She is wonderful but at the end of the day, you know your travel comforts better than anyone. We very clear from the get-go that we either needed interconnecting rooms or rooms that were very close to each other. There was a misunderstanding on multiple levels, but at the end of the day, we blame ourselves for not making sure that this is a hotel that could guarantee this for us. After a very long day, exhausting travel, we checked into our hotel late at night. Not only were our rooms, not interconnected, but they were on opposite sides of the hotel and on different floors. We were informed that there are no interconnecting rooms in this hotel, so please make note of this if you are traveling with children and this is some thing that might be important to you. The manager was very accommodating, and ensured us that the next morning, we would have rooms closer together, which he did follow through on. My oldest son ended up staying in one of the rooms which was located about 10 feet from reception. I received text messages from him at 3:30 and 4 o’clock in the morning, stating that he was struggling to sleep because the staff members were being so loud at the front desk, or possibly in the smaller office located directly across from his room. He ended up finally falling asleep at around 5 AM. Meanwhile, in our room, on the other side of the hotel, which we were told was a suite, was a very tiny room. There was a small twin bed in there for my 11 year old and two beds put together for my husband and I. My son’s bed was comfortable, however, ours was as hard as a rock and the pillows had no cushion whatsoever. My son also said his bed was extremely hard and uncomfortable. There was a blow dryer in the room, but it burnt out after 10 seconds. No iron and no steamer in the room, but I did not request one. Our room was extremely quiet throughout the night, but at around 6 AM, was quite loud with the hotel and staff up. Our air conditioner also clicked on and off the majority that night, which Made it even more difficult to sleep. Shower had hot water and great pressure. We did decide to only spend one night at the hotel, so beyond this first day, we have no review to give. We have moved on a much more comfortable Airbnb in Positano. I should mention that the because the hotel is not close to the center