Check-in was startling - I booked a king size bed room but was told upon checking in that the only king sized beds were on the 2nd floor AND THERE IS NO ELEVATOR. Having a torn meniscus in my right knee prevents me from climbing any stairs. We were then given a choice of a queen or 2 double beds room & then told that there was no price difference - which when I was booking the room there definitely IS a price difference.
Not only was the room noisy from outside traffic, the beds made horrible noises! And don’t even get me started on the pancake pillows!!!