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4.5/5
Excellent
KKum SengThe room is spacious and clean. The only point I needed the reception is to get the staff to replenish the tissues in the tissues box. Maybe cleaning staff did not do a good job.
Location is great as it is connected directly to the department and arrival terminals with 10 minutes of walking.
Highly recommended for those travelling out of Gatwick Airport in the morning as we took two hours and fifteen minutes from Paddington London. Traffic jam was massive.
CChuaLocation is right next to Gatwick North Terminal. Hotel is very basic and ok for an overnight stay to catch an early morning flight, can’t expect too much. Room seems dusty and not very cleaned. The hotel gets very busy - it was a 2 hour wait for dinner, bar was very noisy and check-in reception was very crowded. The worst part of the experience is the elevator! Very long wait from lower ground floor to go up to reception floor with long queue of many people with luggages waiting in line
GGuest UserThe staff were friendly and one of the cleaners offered to take one of my suitcases to the elevator for me. The gym was a good size, although the elliptical trainer didn't work; the treadmill was fine. There is adequate space for a few people to do a HITT workout with some limited free weights.
One of the reasons I booked my stay there is because it advertised a sauna and upon arrival I was informed this was the not the case. I was told that this was a *********** issue and that the hotel had never had a sauna. I think it would be a great asset to any hotel. It's the only reason I gave the rating of 4 out of 5 stars for facilities.
The walk to the South terminal was easy and within a 10 minute walk. Coolest vending machine I've ever seen in the lobby of a hotel, just in case you needed some USB cables or international plugs. Such a great idea for a hotel!
I would definitely stay there again.
GGuest UserAll communications clear and easy to follow.
Perfect location to access Gatwick airport.
The room was spotlessly clean with good quality towels and sheets.
An excellent find which we roll certainly use again !
JJosieHad a lovely stay at this hotel. Easy 5 min walk from north terminal or you can take the shuttle right to the door. All staff were friendly, polite and professional. I didn’t eat there as arrived late and had a very early start. Tea/coffee making facilities in room, hairdryer, fresh towels and the bed was just amazing for a relaxed comfortable night. Large room with sofa. Only one criticism, they forgot my early morning call but my phone alarm done the job.
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