Experience the essence of Surabaya Indonesia at Sheraton Surabaya Hotel & Towers. Ideally situated in the city center, adjacent to Tunjungan Plaza Mall and close to shopping, attractions, corporate offices and the convention center, our family-friendly hotel in Surabaya is the perfect choice for every traveler. Enjoy a host of amenities, from a spa, tennis courts and outdoor pool to tempting restaurants, free WiFi, a full-service business center and more. Unwind in our well-appointed hotel rooms with plush Sheraton Signature Sleep Beds, city center views and marble baths with pampering products. If a business or social event brings you to Surabaya our expansive function rooms, modern technology and expert services ensure a successful gathering. When it's time to explore, many of Surabaya's top sites are close to the hotel, from cultural and religious monuments to world-class shopping. No matter what brings you here, Sheraton Surabaya Hotel & Towers looks forward to hosting your stay in Surabaya Indonesia.
BBk_Em2024.10.16
I originally booked one of the renovated rooms and there is a bit of fiasco in the first day when I came back to the room it just reeked of raw sewage, almost like a pipe it exploded, and I immediately called housekeeping who sprayed but said that they would move me to a different suite which is the one in the photos. This is one of the more expensive suites and it’s basic and similar in comparison to the renovated suite. However, renovated suite looks like it was renovated back in 1990s as the other suite was much nicer and more modern
Overall, the service was fantastic. The food in the breakfast was delicious. The pool is nice. I’ll be at a little quiet and overall it’s a great location if you wanna go out to different sites or if you just wanna cruise the mall or do some quick shopping 
Mövenpick Surabaya City is a contemporary hotel strategically located near business districts, financial hubs, exhibition centres, hospitals, shopping centres, universities and the carnival park area. It is just 20 min by car from Juanda International Airport and 30 min from Surabaya Zoo. The hotel offers 243 rooms and suites from Superior rooms to Presidential suites, an All Day Dining restaurant, lobby bar, meeting rooms, swimming pool, gym, spa and lounge.
VVictor Login2025.03.18
Clean, good desk for working. Tasty breakfasts. Pool is pokolen, so more for decoration as far as I'm concerned. Gym is good.
The 261-room Novotel Samator Surabaya Timur features several restaurant and bar outlets ranging from Food Exchange, Pinisi Lounge Bar, and Damsole Pool Bar. InBalance Wellness Fitness center on-site & Spa, swimming pool and kids playroom. While for your meeting and social events, our Grand Ballroom venues can host up to 500 delegates and 10 meeting rooms to support the activity.
HHalf a DINK2024.05.12
Upon booking I was not aware the hotel was not in the city centre, and therefore was about 30-40 minutes away from the malls.
However, what it lacks in proximity it makes up for in service and cleanliness. Room service food was very yummy, and I loved the 2000s emo songs played by the bar. I particularly enjoyed the breakfast buffet which even had a popcorn and cotton candy machine, as well as chocolate fountain for children on Sunday. Their waffles and latte from their coffee machine were amazing!
Oh, but the sink in the bathroom did leak (see picture) :/
Great
215 reviews
9.3/10
Price from
£46
per night
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Renew in the elegance of the city view with The Westin Surabaya. Have a wellness-focused stay at our 5-star hotel in Surabaya, Indonesia, with a touch of luxury for each member of your family: Night Golf for dads, Spa by L'Occitane for moms, Westin Kids Club for the kids, and convenient direct access to WestinWORKOUT® Fitness Studio and Pakuwon Mall. For the dynamic business travelers, hold your events and conferences at The Westin Grand Ballroom & Conference Center, the biggest ballroom in East Java which is nestled conveniently near Satellite Toll Road and Juanda Airport.
GGuest User2024.11.20
A special shoutout to chef Dayat! His excellent services and professionalism is literally one of the best I have seen over many years of traveling. His passion and delicate taste for food is extraordinary. And most importantly he make us feel very welcomed and special whenever we come back to Westin Surabaya all the way from Singapore. Truly the best service!!! Keep up the excellent job. ☺️
Hotels in Genteng Subdistrict,Genteng78.7% of visitors choose this area
Hotel Majapahit Surabaya - MGallery Collection was first established by The Sarkies Family in 1910 as "Oranje Hotel". With elegant architecture, the hotel offer a five star boutique facilities and immaculate gardens landscape. The ambience of the century-old building is reflected in its lavish suites and spacious rooms, take a sip house cocktail as you soak in one of the enchanting garden for ultimate relaxation. A luxury boutique hotel with a superb location, right in the heart of "City of Heroes".
NNicoolee2024.07.10
I had a wonderful experience here.
The hotel is conveniently located just a three-minute walk from a large shopping mall, making it very easy to access shops and restaurants.
The living environment was excellent, and the front desk staff kindly upgraded my room, which made my stay even more comfortable. After wandering around for weeks, being able to relax and watch Netflix was simply fantastic.
Highly recommend this hotel for anyone looking for a comfortable and convenient stay in Surabaya!
Mercure Surabaya Grand Mirama is a mid-scale hotel located on the main route through Surabaya, its business district, and tourist attractions such as the Tugu Pahlawan monument and the Surabaya Zoo. Ideal for business and leisure travel, with easy access to Gubeng railway station and Juanda airport, the 4-star hotel features 257 rooms including 19 suites, 3 restaurants, a coffee lounge, pool bar, 14 meeting rooms, a ballroom, swimming pool, gym, bicycle rental and spa.
SSelly Cellio2025.04.09
The room is quite spacious.
The hotel looks old but the facilities are complete with swimming pool and sauna.
Good service and strategic location.
Modern, stylish and well-equipped, Best Western Papilio Hotel promises international comfort and cutting-edge facilities at an affordable price. Conveniently located in the southern part of Surabaya, Indonesia’s second largest city, the hotel is just 20 minutes’ drive from Juanda International Airport.
The sleek tower features all rooms with floor-to-ceiling windows overlooking the city. Guests are offered the convenience of free Wi-Fi and working desks, and corporate travelers can take advantage of a business center and extensive meeting space with state-of-the-art technology.
Unwind in the spa and fitness center, or enjoy a relaxing dip with stunning views at the outdoor pool. There is also a children’s pool for younger guests. Mouth-watering cuisine is served at the Mariposa Restaurant, and the lobby lounge is perfect for a daytime coffee or evening drink.
For guests seeking a convenient, comfortable stay in contemporary surroundings, Best Western Papilio Hotel has it all.
AAnonymous User2024.11.16
The room size & cleanlines good. The breakfast good also. The location very easy to find
Hotels in Pakis,Sawahan1.2% of visitors choose this area
Located in the vibrant heart of Surabaya, Shangri-La Surabaya offers an exquisite blend of luxury, comfort, and impeccable service. It is just 5 minutes away from shopping destinations, such as Ciputra World Mall, about 35 minutes to Juanda International Airport, 20 minutes to the central business district, and 30 minutes to tourist attractions Kota Lama and Tunjungan Street. This elegant hotel is perfectly suited for discerning business travelers and families seeking a relaxing retreat in Indonesia’s second-largest city.
The hotel boasts 365 beautifully appointed rooms and suites, each thoughtfully designed with a harmonious mix of contemporary style and traditional Indonesian touches. Guests can unwind in spacious accommodations featuring plush bedding, large flat-screen LCD televisions, complimentary high-speed Wi-Fi, and luxurious bathrooms equipped with deep soaking tubs, rain showers, soft bathrobes, and premium toiletries. Many rooms offer stunning views of the panoramic city view or the hotel’s lush tropical gardens and swimming pool.
For those seeking relaxation and rejuvenation, the award-winning CHI, The Spa at Shangri-La Surabaya provides a sanctuary of tranquility. Indulge in a wide range of treatments, including soothing massages, revitalizing body scrubs, and holistic therapies designed to refresh both body and mind. The spa also features a sauna, steam room, and Jacuzzi, creating the perfect environment for total relaxation.
Active guests can enjoy the hotel’s extensive recreational facilities, including a large outdoor resort-style swimming pool complete with a fun water slide for children, three professional-grade tennis courts, and a fully equipped fitness center. For families, the hotel offers dedicated kids’ play areas and Shang Junior Kid activities to keep younger guests entertained.
Culinary experiences at Shangri-La Surabaya are equally impressive. Guests can savor a diverse range of international and local flavors across multiple dining venues. From elegant fine-dining restaurants serving expertly crafted Asian and Western dishes to casual cafes and vibrant bars offering refreshing cocktails and light snacks, there is something to satisfy every palate. The hotel also provides 24-hour in-room dining, allowing guests to enjoy gourmet meals in the comfort and privacy of their rooms. A sumptuous Jamoo buffet breakfast is served daily, featuring both local and international classics, all made with fresh, high-quality ingredients. Enjoy everything from tropical fruits, fresh-baked breads, and eggs cooked to order, to regional speciaties, and healthy options like whole grains, low-fat dairy, and gluten-free choices- perfect for a balanced, nourishing start.
The hotel’s attentive staff ensures a seamless stay with services such as express check-in and check-out, and concierge assistance. Business travelers will appreciate the comprehensive meeting and event facilities, equipped with modern audiovisual technology and supported by professional event planners. Convenient amenities include free onsite parking and an airport shuttle is provided for a surcharge.
Whether visiting Surabaya for business, leisure, or a family vacation, Shangri-La Surabaya offers a refined sanctuary where luxury meets warm Indonesian hospitality, promising an unforgettable experience in one of Indonesia’s dynamic cities.
GGuest User2025.02.01
The staff in the horizon club were excellent, in particular, Sania was always ready to greet us with a smile and help with our queries. It was a great atmosphere in the horizon club. Breakfast was varied and enjoyable and the hotel has extensive facilities. The pool was not busy and our children really enjoyed it. As others have noted the hotel is dated in places, but staff work hard to keep it maintained. We did have an issue with one of the pillows in our room which was brown due to staining, it wasn’t ideal, we asked for a replacement but the room service put 2 pillow cases on instead. Would definitely stay here again.
Hotels in Gubeng Subdistrict,Gubeng12.8% of visitors choose this area
With a stay at Hotel Santika Premiere Gubeng - Surabaya, you'll be centrally located in Surabaya, a 3-minute drive from Tunjungan Plaza and 13 minutes from Pakuwon Mall. This hotel is 0.7 mi (1.1 km) from Submarine Monument and 0.8 mi (1.2 km) from Balai Pemuda.
Be sure to enjoy recreational amenities including an indoor pool and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and a ballroom. Getting to nearby attractions is a breeze with the complimentary area shuttle that operates within 50 meters.
For lunch or dinner, stop by The Travellodge, a restaurant that specializes in local cuisine. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6:00 AM to 10:00 AM for a fee.
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of a conference center and 13 meeting rooms. A train station pick-up service is provided at no charge (available 24 hours), and free valet parking is available onsite.
Make yourself at home in one of the 230 air-conditioned guestrooms. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and slippers. Conveniences include phones, as well as safes and desks.
GGuest User2025.04.09
The location is really close to anywhere. All the employees are super friendly and helpful.
This is our stay for the second time. We went back to Santika Premier Gubeng was because the location, the cleanliness and the breakfast was impeccable.
A stay at Swiss-Belinn Manyar places you in the heart of Surabaya, within a 5-minute drive of Galaxy Mall and Sepuluh November Institute of Technology. This hotel is 2.5 mi (4.1 km) from Surabaya Plaza Shopping Mall and 3.1 mi (5 km) from Tunjungan Plaza.
Pamper yourself with onsite massages or enjoy recreation amenities such as an outdoor pool. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a ballroom. Guests can catch a ride to nearby destinations on the complimentary area shuttle.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's 24-hour room service. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6:00 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 143 guestrooms. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and desks.
GGeri2024.12.20
I always liked Swiss Bel. SURABAYA Manyar can improve. Breakfast they were clearly shorthanded.。couldn't find staff when needed and also the food was cold and not replenished in timely manner. Was a disappointment . When i went to the pool in evening, it was occupied with big group of guys and it was clear i was not going to be able to even swim. It's a lap pool but I think many take it as s giant group jacuzzi. Again, no sign of stsff around.
Otherwise nice bed and room is good size.
Amazing
78 reviews
9.4/10
Price from
£20
per night
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Top 12 Premium Hotels in Surabaya
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Discover our curated selection of premium hotels in Surabaya for your next stay
No.
1
9.5/10
108 review
The Westin Surabaya
Hotel near Babatan, Wiyung
"Great stay!""Great service"
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No.
2
9.3/10
78 review
Ascott Waterplace Surabaya
Hotel near Lontar, Sambikerep
"Great service""Great stay!"
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No.
3
9.1/10
360 review
JW Marriott Hotel Surabaya
Hotel near Kedungdoro, Tegalsari
"Delicious breakfast""Convenient for shopping"
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No.
4
9.5/10
109 review
Sheraton Surabaya Hotel & Towers
Hotel near Kedungdoro, Tegalsari
"Great stay!""Great service"
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No.
5
9.3/10
178 review
Hotel Majapahit Surabaya MGallery
Hotel near Genteng Subdistrict, Genteng
"Delicious breakfast""Great design"
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No.
6
9.0/10
134 review
Shangri-La Surabaya
Hotel near Pakis, Sawahan
"Great service""Delicious breakfast"
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No.
7
9.2/10
66 review
Oakwood Hotel & Residence Surabaya
Hotel near Manyar Sabrangan, Mulyorejo
"Great stay!""Great rooms"
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No.
8
9.0/10
174 review
Vasa Hotel Surabaya
Hotel near Putat Gede, Sukomanunggal
"Great stay!""Great service"
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No.
9
9.2/10
405 review
DoubleTree by Hilton Surabaya
Hotel near Genteng Subdistrict, Genteng
"Delicious breakfast""Large rooms"
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No.
10
9.3/10
176 review
Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
Hotel near Gunung Sari, Dukuhpakis
"Great stay!""Great rooms"
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No.
11
9.1/10
114 review
Mövenpick Surabaya City
Hotel near Margorejo, Wonocolo
"Great stay!""Clean and tidy"
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No.
12
9.0/10
202 review
Whiz Luxe Hotel Spazio Surabaya
Hotel near Pradahkalikendal, Dukuhpakis
"Great stay!""Great service"
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Top rated hotels in Surabaya
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Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
9.3/10
Great
GGeriNice quiet hotel with a great view. Nice deco in the room. Had some problems looking for the light controls only to find them hidden at the bedside table. Nice and celegant design but hard to find.
MMahmood YusoffValue for money, clean rooms, very friendly and helpful staff. Breakfast buffet 5/10. Taste and variety not too good. Great location..nearby many eateries. 5 min gok jek distance to tunjungan plaza..and 2 mins to BG junction mall.
Hotel near Sawahan Subdistrict, Sawahan 1.2% of visitors choose this area
Price per night from:£13
9.2/10
Great
VV RimelsaI stayed in this hotel for 2 nights. The room was spacious and well maintained event this isn't brand new building.
My initial booking was for 1 night only but after I spent the first night I decided to extend another day with request another room that facing to Jalan Basuki Rahmat. Ms. Fara was helped to find my request and she asking Mr. Reva to showing me some room. They were very nice, friendly and informative. Also I thank Mr. Komarus- the room attendant who really friendlt and well in clean my room, he help to explain the function of AC which is I got confused.
Then the security - Mr. Haryono also nice and informative when I asks about surrounding interesting places to visit and eat.
For Room Service : I ordered Fried Gurame and Pizza , All was good.
The area to improve :
1. Level of hot water need to be better
2. The noisy from AC need to be fix
Other than that all experiences went extraordinary stay ! Thanks Wyndham Surayabaya, absolutely ,I will be back !
LLovely Couple🛍️ Next Stop: Pakuwon Mall & Stay at Vasa Hotel Surabaya! 🏨
From Jalan Tunjungan to Pakuwon Mall – the shopping hopping continues! 🛍️ Pakuwon Mall is a massive, upscale shopping haven, perfect for fashion, dining, and lifestyle finds. A true paradise for shopaholics! ✨
Along the way, I spotted a bank called Bank Ina – ha ha, not mine, but it felt reassuring since shopping definitely needs a solid bank to back it up! 💳😂
After a full day of retail therapy, we checked in at Vasa Hotel Surabaya – and it totally lives up to the reviews! 🌟
🍽️ Breakfast Like a King 👑 – An enormous spread covering Indonesian, Korean, Japanese, Indian, and Western cuisines. A true international feast! 🍛🍣🍜🍗
✔️ Pecal Bu Naning – Traditional Javanese salad with peanut sauce 🥗
✔️ Sushi, Ramen & Tempura – Japanese delights 🍣🍤
✔️ Indian Cuisine – Flavorful curries & roti 🍛
✔️ Western Chicken Parmigiana – Crispy, cheesy, and oh-so-satisfying! 🍗🧀
I tried a bit of everything, and now my stomach might just burst from over-eating! 😂 But hey, when the food is this good, how can you stop?
#VasaHotelSurabaya #BreakfastGoals #PakuwonMall #HotelHopping #ShoppingHopping #FoodieAdventures #TravelCaraSendiri #BankInaButNotMine
CCindy5593Really enjoyed my stay at Swiss-Belinn Tunjungan! The location is perfect—right in the heart of the city and just across the street from a shopping mall. We loved being able to walk around and explore nearby restaurants and street food stalls. It was fun discovering a local market about 10–15 minutes away with some charming souvenir stores. Highly recommend for a convenient and comfortable stay!
Hotel near Embong Kaliasin, Genteng 78.7% of visitors choose this area
Price per night from:£27
8.9/10
Very Good
RRidzwan_wnI had a pleasant stay at the said hotel. I was given a surprise at my room door by the staffs, bringing me a small cut birthday cake and singing birthday song.
Thing that can improve is the towel, which had a weird smell. Maybe management can look into it. Thank you.
VVictor AbdiEverything went well. The hotel staff is friendly, even though the hotel is old but still well maintained, the location is very strategic. Breakfast is quite varied and tastes good. Very value for money.
Hotel near Embong Kaliasin, Genteng 78.7% of visitors choose this area
Price per night from:£20
8.9/10
Very Good
GGuest UserPerfect place downtown, clean bathroom, a bit of stain on the sheets, a bit of problem on the tv sometimes, free water can refill anytime, got coffee and tea sachet but its only 1, can feel the spring at the side of the bed
GGuest UserTypical old (but clean) grand hotel with very spacious room and bathroom. Good for relaxing and staycations. One that I love most about this hotel is their breakfast, the food variety and the setting. You can sit in the middle of the garden while sipping your cup of tea.
GGuest UserRooms very large (if just a little bit worn out). Good service, convenient location: near a mini-mall with clothing stores and food supermarket, and there is an IT mall with GREAT food court just on the opposite side of the road.
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