Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on May 12, 2026|Westin Club Two Double Room Non smoking
Guest UserHotel is connected to a mall. Great location. Room is clean. Breakfast at Magnolia has an extensive spread. Quality of food is good, nice presentation and service by staff is excellent. Ambience at Club lounge is nice. What stands out most in this 5* hotel is the world class service rendered by all staff consistently. There is no staff that isn’t polite or helpful. Many go the extra mile to ensure that the hotel guests needs are well taken care of. Special thanks to Evan of the Club Lounge who attended to us when we checked in and Tian when we checked out, Bayu and colleagues (Conceige) who assisted us with ordering of Spikoe lapis cake and Bu Rudy, Lita and David (Magnolia) who served us at our table and Bastian and team for keeping the room clean. We highly recommend this hotel.
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Price per night from:VND 3,247,056
Posted on Jul 19, 2026|Deluxe Twin Room
Guest UserExtremely satisfied! First off, the hotel has excellent security measures. I was also very pleased with the kids' splash zone downstairs. The staff took great care of us; they immediately offered towels when they saw our child coming out of the pool, and there were complimentary drinks. Honestly, this is the cheapest and most comfortable hotel I've stayed at in Indonesia. Lastly, we decided to have some drinks at the hotel. Since we had already eaten dinner, we only ordered beverages, and the restaurant staff brought us several small dishes free of charge. I really wish you had a place like this on Bali's beaches!
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Price per night from:VND 1,573,035
Posted on Oct 25, 2025|Deluxe Twin Room
Guest UserThe room is very bright thus enough light when its needed for me to work during my business trip. The breakfast have decent amount of choices. Will definitely come back and stay here in the future trip
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Price per night from:VND 652,518
Posted on May 16, 2026|Select King Room
Guest UserI had a staycation for my husband's birthday and our 18th anniversary. I was so happy because all of my requests were granted, and the service was outstanding. Thank you, Vasa Hotel. We received both a birthday cake and an anniversary cake for free. It's rare for a hotel to fulfill customer requests like this. For the past two years, my birthday staycations at other 5-star hotels were a bust, I didn't get anything. This hotel is luxurious, clean, and all the staff are friendly. It truly deserves its 5 stars and is definitely worth returning to (mbaleniable).
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Price per night from:VND 1,526,427
Posted on Jun 6, 2026
Guest UserStayed for one night during a layover. Overall, it was good. It's rare to find a hotel where you're not bothered by street noise downstairs. The only downside is the restaurant food is terrible and there's nothing else around. My advice is to eat before you arrive.
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Price per night from:VND 982,662
Posted on Nov 24, 2025|Junior Suite Historical King
AYP91I requested a non-smoking room, but I could smell strong cigarette smoke every night, which disturbed my sleep. The air conditioner was also not cold, and I couldn’t adjust the temperature because the remote control was broken. No floor mat was provided, and the hotel itself feels quite old and in need of upgrades. My transportation keep registering every time I went out. Overall, the best thing about this hotel is its strategic location. It’s easy to access restaurants, malls, and several attractions within walking distance. The staffs also very friendly. To repeat again? I don’t think so. Better to find another best place to stay for you to have a memorable nights in Surabaya 🙌🏼..
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Price per night from:VND 450,548
Posted on Apr 8, 2026
Guest User
Very good hotel. The service and staff are some of the best i have seen so far. The taste of the food included in the breakfast is very good to. Rooms are clean and the housekeeping doesnt mess with your stuff when your not there.
The only stuff i can think of this hotel could improve on is stuff others mentioned before already:
Very loud traffic,some of the drivers think they are valentino rossi.. so some more soundproofing would be recommended. The airconditioning is ok in deluxe premiere and higher rooms,i booked a deluxe double wich ment me and my girl were being cooked alive but the staff upgraded our room to deluxe premiere for free wich was absolutely very nice of them. The water pressure is ok but could be a little higher. And the food despite tasting very good is being held warm on electri hotplates but they need to set these to a higher temperature for some of the food so that its still warm after it has left the kitchen.
Final verdict: 4.5 stars out of 5 and would recommend this hotel to others but as foreigner who struggles with indonesian temperatures i recommend you book a deluxe premiere or better room.
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Price per night from:VND 629,214
Posted on Jul 30, 2024
FarheenkhalilHad a great time. The environment was good and all the fasilities provided could be enjoyed. Definitely will come again in the future. I faced some difficulties but it was handled well bt the workers.
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Price per night from:VND 267,999
Posted on Dec 8, 2025
Guest User
A very good vintage hotel in Surabaya Old Tiown. Loca yes just across Taman Sejarah and near Jembatan Merah.
The service is excellent, when I got a warm welcoming letter and a plate of chocolate cake.
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Price per night from:VND 376,752
Posted on Jun 28, 2026
_YT_
Located in the heart of Surabaya, about a 10-minute walk from the department store. On the way, you'll pass some great sports shops. A simple breakfast is included (you can ask the staff to fry eggs, they're delicious!). The two male front desk staff were unhelpful and immediately said they couldn't assist with anything (very passive problem-solving), but the rest of the female staff went out of their way to help us with our issues!
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Price per night from:VND 516,577