The hotel is conveniently located, about a 5-8 minute walk from the light rail station. They offer a complimentary shuttle service from the airport, though there can be a bit of a wait. This shuttle also conveniently takes guests to nearby restaurants. The service at the hotel was excellent, especially a Chinese-speaking staff member who spoke Cantonese and understood Mandarin. She was very friendly and even recommended some great local restaurants. However, the hotel inexplicably charged an unauthorized, substantial fee. After intervention from Trip.com, they acknowledged the error and promptly refunded the amount.
Stayed at this location for an overnight layover. Very, very close to the hotel. More space than what I needed for an overnight stay, but was comfortable with satisfactory breakfast options. My only complaint is that the foot stool looked disgusting, but thankfully I didn't need it. Kitchen was fully equipped.
If you are looking for something modern, this is a perfect hotel. The gym is summer nice like your home gym, The front desk had really amazing service and were able to help with almost all concerns and questions. the airport shuttle was ontime which is a bonus to the stay here. Would totally recommend.
There is a shuttle bus to and from the airport, but the information is not disclosed. I saw the sign at the hotel bus pick-up area in the airport parking lot. I called the hotel and told them my location (for example, 3C), and the bus arrived quickly.
The room is quite large and very quiet. There is a bathroom on one side of the door and an open cloakroom on the other side. The space is well designed.
The breakfast is semi-self-service. I ordered a freshly made omelet with diced bacon and green peppers, which is delicious.
I saw a free shuttle bus to the nearby shopping mall at the front desk. I scanned the QR code on my phone to book it and it will pick me up at the hotel. There is also a fixed time to send me back, which is great.
I booked this hotel for just a sleep over the night as the layover time was too long. So location and the shuttle bus were very important. However, The airport shuttle was a bit inconvenient. There was no attention and services to accommodate the guests’s departure. There were too many people who had to get on the shuttle and the shuttle was not almost unable to accommodate us all. Some had to sit on the floor and squeeze in between seats. It would have been convenient if the staff checked the departure time/need of the shuttles when the guests checked in so that they could have been arranged the shuttles sufficiently and efficiently.