This is the first negative review I've given to an overseas hotel in all these years. The location is good; you can walk to the airport (it's across the street). Perhaps because they don't cater to many international tourists, everyone I encountered lacked enthusiasm and professional service.
When checking in, I had several bags and forgot a white box at the front desk (or on the sofa in the lounge area in front of the front desk). When I remembered it more than an hour later and went to look for it, the receptionist said she hadn't seen it (an arrogant attitude). I asked her to check the front desk security footage to see if someone took it or if a cleaning staff member took it, but she said she didn't have the authority. I asked her to find the supervisor, and she said she was the supervisor. I asked who had access to the security footage, and she said the general manager could. I emailed the general manager, and it took two days to receive a reply saying that the security footage showed no evidence of the white box being taken.
The bathtub drainage was terrible; the water was ankle-deep.
Breakfast was an extra charge; the $22 breakfast (including tip) is subjective. The bread slices were burnt, and after complaining, they replaced them with two slightly better slices.
In summary, this hotel was opened for local business travelers catching early flights and was not well-trained to accommodate international tourists.
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