4-Star Hotels in Key West

There are really no words that can express and describe our feelings. To put it in one word, it is dreamy. Every detail shows the wisdom and ingenuity of the hotel management team!

This Santa Maria Suites experience is great! The rooms are spacious and bright, with a fully equipped open kitchen, modern and warm. Surrounded by tropical gardens, the pool is quiet and comfortable, and free snacks and drinks are also provided. Excellent location, walking to South Beach, Duval Street, travel is super convenient, very recommended ～

The yard is beautiful, all kinds of facilities and layout are just right.

I chose the hotel instead of one in Key West because it offers a shuttle service to the center and has a larger pool. However, it was fully booked on our evening. We had to wait 2 hours and let 3 buses go. The shuttle back was just as full. We walked the long way back to the meeting point and then it left right in front of us without us. So if you're only staying 1-2 days, you're out of luck. The room was ultra dark but large. You can hear the planes very clearly during the day, and directly. They're big planes and they fly every 20 minutes. Otherwise, it's OK. Don't expect much from the breakfast, coffee is available all day in the lobby

La concha is a beautiful & historic hotel in the heart of beautiful Key West. The location is unbeatable & the balcony rooms, while smaller than other standard rooms, offers excellent people watching & beautiful blue sky views. A parking space is included, which is great to have right on Duval & Fleming Streets. The staff was mostly very friendly, but the service level varied. At one point in our stay, the front desk went out of their way to make us a key card to use the microwave located in the conference room. When I asked to use it the next day, another staff member says there wasn't one in the building. I went & took a photo through the window to show him. He then said he could not grant me access as the desk had previously done. No biggie but a little frustrating. Our main issue with the hotel was HIDDEN FEES. Upon arrival, we were told we would be charged a fee of over $80 per room as a ”destination fee,” which was never explicitly disclosed & was certainly not fairly advertised. I asked about waiving this fee & the night desk said it was possible to check & see with day manager. The next day, they insisted the fee could not be waived & were unwilling to help with it further. I let them know I booked through a 3rd party prepaid, it said fees & taxes were included. They said read the fine print. They charged my card for the fees. Not being forthcoming and clear about the destination fee was the issue I had. And having parts of the hotel amenities, including outdoor areas, being closed off during the stay make this resort/destination fee more of a slap in the face. To highlight this point, the staff at this ”destination” hotel warned us that if we see some stuff a little run down or not in operation, its because the hotel just got bought & things wouldn't get straightened out until the new company takes over. Also minor issues for such a pricey hotel included missing slats on the inner balcony door & similar minor cosmetic issues. Other than that it is a beautiful building & top-notch location. Overall the experience was very enjoyable. P.S. The awesome bar tender makes delicious key lime martinis!

Fantastic stay. Levi at front desk was so accommodating. Showed me two available rooms and let me choose. Actually walked with me to the rooms. We weekend in the Keys every couple months,and it’s been a long time since we’ve encountered such friendly service. Kudos to Levi.  It was our first time staying at the Pier House. We will definitely be back. Thank You Pier House. We had a great time.

The room is a bit small. I chose a sea view room. In fact, the room is separated from the sea by a road, South 1, which is a bit far from the beach, and the traffic is very noisy. It is not as quiet as the pool view room. It is the hotel's own internal swimming pool with a good environment. The hotel kept reducing the price after booking, and it was still reducing after the free cancellation period. I felt very uncomfortable. The hotel charges an additional resort fee when checking in. The hotel confirmation form has a fee detail, but it is inconsistent with the confirmation form when leaving the hotel, so there is no guarantee

It’s too far out from the main area although there’s a shuttle into town. All our clothes smelt damp after just 4 days of being there. The room felt very damp the bed especially. Pool is ok but I’m sure you’d struggle to get a sun bed in high season. The beach is nice across the street but the sunbeds are rentable from a company $$$

Very welcoming hotel, complimentary welcome pack with cookie, bottled water, and reusable water bottle upon arrival. Friendly receptionist who speaks French. The pool area and bar/restaurant are very pleasant. Delicious meals and cocktails. Free shuttle to the city center every hour. Highly recommend this hotel 😉

The hotel has its own private beach and swimming pool, which is very suitable for a leisurely vacation. There are also many children's game equipment, suitable for the whole family. The surrounding attractions and restaurants are very concentrated, so it is recommended to rent a car/bike to travel. You can also use the hotel's isolated Casa Marina pool beach, which is also very convenient.