As usual, I received great service from Hilton the moment I stepped into the Lobby of DoubleTree, Agra.
The Lobby manager was fantastic in helping my wife to take a glimpse of the evening Taj Mahal and helped me to procure some urgent equipment.
At the restaurant, North 27, the service I received was sincere and very hospitable. The staffs were very helpful in explaining the Indian food and how to enjoy them fully. Lily and Biaki were both fantastic and loving and found myself amazed they were still trainees. You can hardly fault them and they were just like little bees flying around us to serve us and make our dining experience excellent. Have to give it to the restaurant management, they are doing a great job!
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Staying at ITC Mughal Hotel was an absolute delight! From the moment I stepped foot onto the property, I was greeted with warmth and impeccable hospitality. The ambiance of the hotel exudes luxury and elegance, with every detail thoughtfully curated to reflect the rich Mughal heritage. The room was spacious, meticulously clean, and adorned with luxurious amenities, ensuring a comfortable and indulgent stay. The dining experience surpassed all expectations, with a diverse array of delectable cuisines that tantalized my taste buds. The staff went above and beyond to cater to my every need, providing personalized service with a genuine smile. The hotel's lush gardens and stunning architecture provided the perfect backdrop for relaxation and exploration. Without a doubt, ITC Mughal Hotel has set the standard for luxury accommodations, earning my enthusiastic five-star rating.