5-Star Hotels in Muscat

Overall, Fraser Suites Muscat met our expectations. We stayed here twice, including three nights at the start of our Oman trip before Ramadan and two nights at the end during Ramadan. As we arrived late at night and departed for an early flight, a 24-hour front desk was essential. Check-in and check-out were smooth both times. Parking is plentiful, with spacious options both in front of the hotel and in the basement, which is at street level. On both occasions, we were assigned One Bedroom Deluxe Suites with a beautiful view of the Mohammed Al Ameen Mosque across the main road. The rooms are spacious and feature a functional kitchen with a full fridge with freezer. However, we were disappointed that our request to stay in the same room for our second visit was not honoured. The check-in staff later explained they cannot reserve specific room numbers. We wish this had been clarified when we first made the request. This is one part of the service that I found lacking. The blackout curtains are excellent, effectively blocking out both the sunlight and the heat for mornings we wanted to sleep in. The suite also provides a box of laundry powder for the washing machine, which was very handy during our first stay. Muscat’s dry climate meant our clothes air-dried quickly overnight in the service yard. There are a good number of electric sockets, including some international ones, throughout the suite. While the rooms are generally clean, housekeeping was occasionally inconsistent with changing towels. Additionally, the shower area tends to flood due to the floor design, which was a common issue we encountered in other Omani hotels in this price range. The water pressure is adequate, but note that you must turn on the water heater in the room for at least an hour to ensure a consistently warm shower. This should be mentioned during check-in. Both stays were very quiet with no noise issues. Bottled water was given generously and topped up promptly upon request without limits. Our only minor struggle was the air conditioning. We could not quite figure out the wall controls, the system seemed only to cool rather than heat. With Muscat temperatures ranging from 18 to 28°C, the room felt a bit too cold at night, so we opted to switch the unit off entirely.

Location is good and the hotel has a nice pool. However, service is mechanical and inattentive - particularly the concierge and reception who tried to be helpful and friendly but actually not genuinely addressing your issues with real solutions. Swimming pool is nice but it is messy with slow turnover of towels and cushions are missing. The wifi did not work well. Ba Ban restaurant is really bad for Chinese food…

⭐️⭐️⭐️⭐️⭐️ Excellent Stay – Highly Recommended I had a wonderful stay at InterContinental Muscat Hotel from 21st to 23rd January. From the moment we arrived, the experience was smooth and pleasant. Check-in was quick and efficient, and the hotel has a very nice, welcoming scent throughout the lobby and common areas. The room was clean, comfortable, and well maintained, and the bathroom was spotless. The pool area is great, with different depths (1.1 m and 1.3 m), plus a dedicated kids’ pool around 30 cm, which makes it ideal for families as well. One of the highlights is the direct access to Qurm Beach, which is a big plus. Breakfast was enjoyable with a good buffet selection, and the staff throughout the hotel were very friendly, professional, and always willing to help. Overall, a great stay and a classic, reliable 5-star experience in Muscat. I would definitely recommend it and would happily stay again.

We had an amazing stay at Sheraton!From the moment we arrived, Janat and the other staff were incredibly friendly and attentive, making us feel right at home. The rooms were spotless, spacious, and beautifully decorated, with all the amenities we needed for a comfortable stay. The location was perfect—close to major attractions and great restaurants. My kids especially loved the breakfast buffet😁 Overall, I highly recommend Sheraton to anyone looking for a relaxing and enjoyable stay. We’ll definitely be coming back!

The hotel boasts a French romantic style, exuding a retro charm upon entry. Despite its age, it's well-maintained, and the rooms are spacious. Before going to bed, we discovered the bathroom fan was very loud. We contacted the hotel for repairs, but the technicians couldn't resolve the issue. The front desk stated they were full of rooms of the same category and could only offer a lower-category room. Therefore, we were forced to contact Ctrip customer service at 3 AM to coordinate with the hotel manager. Ultimately, the problem was resolved with a room upgrade. While the front desk's handling of the situation was flawed and may have shown some discrimination, Ctrip customer service was very helpful. It's important to stand up for your rights when facing problems. The hotel swimming pool is currently open, with a small door leading to the public beach. Room facilities are complete, and the breakfast is average.