5-Star Hotels in Muscat

Overall, Fraser Suites Muscat met our expectations. We stayed here twice, including three nights at the start of our Oman trip before Ramadan and two nights at the end during Ramadan. As we arrived late at night and departed for an early flight, a 24-hour front desk was essential. Check-in and check-out were smooth both times. Parking is plentiful, with spacious options both in front of the hotel and in the basement, which is at street level. On both occasions, we were assigned One Bedroom Deluxe Suites with a beautiful view of the Mohammed Al Ameen Mosque across the main road. The rooms are spacious and feature a functional kitchen with a full fridge with freezer. However, we were disappointed that our request to stay in the same room for our second visit was not honoured. The check-in staff later explained they cannot reserve specific room numbers. We wish this had been clarified when we first made the request. This is one part of the service that I found lacking. The blackout curtains are excellent, effectively blocking out both the sunlight and the heat for mornings we wanted to sleep in. The suite also provides a box of laundry powder for the washing machine, which was very handy during our first stay. Muscat’s dry climate meant our clothes air-dried quickly overnight in the service yard. There are a good number of electric sockets, including some international ones, throughout the suite. While the rooms are generally clean, housekeeping was occasionally inconsistent with changing towels. Additionally, the shower area tends to flood due to the floor design, which was a common issue we encountered in other Omani hotels in this price range. The water pressure is adequate, but note that you must turn on the water heater in the room for at least an hour to ensure a consistently warm shower. This should be mentioned during check-in. Both stays were very quiet with no noise issues. Bottled water was given generously and topped up promptly upon request without limits. Our only minor struggle was the air conditioning. We could not quite figure out the wall controls, the system seemed only to cool rather than heat. With Muscat temperatures ranging from 18 to 28°C, the room felt a bit too cold at night, so we opted to switch the unit off entirely.

Overall, I had a good stay at the hotel. The property is beautiful, the room was comfortable, and most of the staff were friendly and helpful. However, there were two issues that significantly affected my experience. First, the hotel charged a very large security deposit of approximately AED 1,600 for a two-night stay. This amount was charged to my card without a clear explanation during check-in, and I was not informed in advance about the size of the deposit. As of writing this review, I have still not received the amount back. Better communication and transparency regarding security deposits would be greatly appreciated. Second, the housekeeping service was disappointing, especially on my checkout day. I requested ice cubes three separate times and only received them after approximately 1.5 hours. In general, whenever I requested something, it took a long time to arrive, and I had to repeatedly follow up with the staff. That said, I would like to sincerely thank Carolyn Muimi for her professionalism and support during my checkout process. She took the time to assist me, address my concerns, and promptly send an email to the finance department regarding the refund of the security deposit. Her assistance was greatly appreciated and left a positive impression. While I enjoyed the hotel overall and appreciated the facilities and atmosphere, I believe improvements are needed in guest communication regarding deposits and in the responsiveness of the housekeeping team.

The breakfast was incredibly rich and diverse, and the view of the ocean and beach right outside the window was absolutely stunning! We had a small issue during our stay, but the hotel staff resolved it very quickly. Their service was truly excellent.

Very good service. I asked for an early check in at 8 AM and was responded in a very proactive way. It was such a relief after a long flight. The service at breakfast was great. The staff even prepared me a fresh made Chinese noodles.

We stayed at the Grand Hyatt Muscat during our road trip from Riyadh through Dubai and finally into Muscat, and it turned out to be the perfect stop to unwind and explore the city. The hotel has a charming 90s vibe—classic, warm, and nostalgic in the best way. Despite its vintage character, everything is impressively clean and well maintained. The location is another big plus: right near the beach, making it easy to enjoy a morning walk or a relaxing sunset. The staff were consistently friendly and welcoming, which made our stay even more enjoyable. After long hours on the road, that level of hospitality really stands out. Overall, a comfortable and memorable stay, and a great base for touring around Muscat.