Holiday Inn Express Stoke on Trent

Holiday Inn Express Stoke on Trent Reviews

Holiday Inn Express Stoke on Trent

Trentham Lakes, Sir, Stanley Matthews Way, Stoke-on-Trent, ST4 4EG, United KingdomView Hotel Details
Holiday Inn Express Stoke on Trent
Holiday Inn Express Stoke on TrentHoliday Inn Express Stoke on TrentHoliday Inn Express Stoke on Trent
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Guest Reviews of Holiday Inn Express Stoke on Trent

8.8/10
Very Good
62 review
Verified reviews
Location8.7
Amenities8.7
Service8.7
Cleanliness9.1
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All reviews(62)
Positive reviews(61)
Reviews with photos/video(8)
Great service(18)
Awesome stay(16)
Clean and tidy(12)
Awesome rooms(12)
Delicious breakfast(12)
Great location(10)
Convenient location(4)
Negative reviews(1)
ChinaCol
Standard Twin Room
Stayed in Aug 2025
Solo traveller
2 review
10/10
Outstanding
Posted on Sep 7, 2025
It’s not my first time in this hotel and I keep coming back when I need to stay in Stoke. Clean, comfy, great friendly staff, super location, breakfast is pretty good too. It’s a busy place and they’re always very accommodating. Needless to say I’ll be back there again when I’m in Stoke.
Response from Property: Thanks for the 10/10 rating, ChinaCol. Making sure you have a clean and comfortable room is our housekeeping team's top priority. We're glad you felt the team were friendly and helpful. That's what we like to hear. We highly appreciate the feedback and we hope to see you again. All the best, Martin - Hotel Manager
Just Zack
Standard Twin Room
Stayed in Jun 2025
Couple
2 review
6.5/10
Posted on Jul 13, 2025
We had room 106. There was quite a weird smell on the floor we stayed on. I definitely recommend opening the window in your room or bringing air freshener for a familiar smell. The floor in the room was somewhat clean but it was okay. The bin the bathroom kept falling over when we tried to open it because it was too light. Breakfast was nice, and the staff were friendly. It was a lovely day and there are outdoor picnic benches to enjoy the morning sun. The location is good if you want to drive to get food on the night and it's only 35 mins away from Alton towers.
Response from Property: Thanks for the review, Just Zack. It's good to know that our location was handy for your trip. It's rewarding to see the service you received stood out and it's great to see you enjoyed the breakfast you had during your stay. We are sorry to hear about the unusual smell on your floor and the issue with the bathroom bin. Should anything fall short of your expectations, please speak to a team member while you're with us and we’ll do all we can to resolve it immediately.All the best, Martin - Hotel Manager
쑤우 london
Standard Twin Room
Stayed in May 2025
Business traveller
10 review
10/10
Outstanding
Posted on Jun 9, 2025
The hotel is very popular and busy, but service and staff is great, would like to return
Response from Property: Thanks for the review!We're glad our location suited your needs. Our team is committed to providing excellent customer service to all of our guests. All the best,Martin - Hotel Manager
Guest User
Accessible Double Room
Stayed in Feb 2025
Business traveller
9 review
7.0/10
Posted on Mar 19, 2025
Room is nice and clean. Carpark is not free, charges £6. Breakfast is ok, has eggs, milk, bread, yoghurt, fruits, etc.
Response from Property: Hi, thanks for the review. We're happy to see you were satisfied with the hotel's cleanliness. We appreciate the feedback and we hope to see you again. All the best, Martin - Hotel Manager.
Claudettte
Accessible Double Room
Stayed in Aug 2025
Solo traveller
4 review
9.5/10
Amazing
Posted on Nov 5, 2025
A lovely friendly hotel. Pleasant and very helpful staff. Lovely hearty food in the evening menu I would definitely stay again
Response from Property: Thanks for the review, Claudette. We're happy to know you had a lovely stay at our hotel. We're glad you felt the team were pleasant and helpful. That's what we like to hear. It's great to see you enjoyed the food you had during your stay. We hope to see you again. All the best,Martin - Hotel Manager
Guest User
Standard Double Room with Sofabed
Stayed in Jul 2025
Family
3 review
8.0/10
Very Good
Posted on Sep 22, 2025
Great breakfast. Comfy room. Ideal base for what we needed. Pub next door was very convenient. Wasn't aware of parking fees until we arrived
Response from Property: Hi, thanks for the review. Knowing you had a great stay brings a smile to our faces. We appreciate the feedback and we hope to see you again. All the best, Martin - Hotel Manager
Guest User
Standard Room
Stayed in Jul 2025
Couple
1 review
9.0/10
Great
Posted on Aug 17, 2025
Stay was great but we were charged twice for our stay on the 9th August once by trip and once by Holiday Inn two different amounts
Response from Property: Thanks for your review, Guest User.Please contact Trip.com’s support team, who will be able to assist and liaise with the hotel if necessary to discuss this matter further.All the best,Martin – Hotel Manager
Daz Furbur
Standard Twin Room
Stayed in Jul 2025
Business traveller
26 review
10/10
Outstanding
Posted on Aug 8, 2025
Fabulous one night stay, bed was excellent so great nights sleep. Breakfast times extended and tasty as always. Thanks
Response from Property: Thanks for the review, Daz Furbur.We're so happy that you had a fabulous stay with us. We look forward to welcoming you back again soon.All the best,Martin - Hotel Manager
Guest User
Standard Double Room
Stayed in Jun 2025
Couple
1 review
8.5/10
Very Good
Posted on Aug 1, 2025
No complaints. Comfy clean room. Plenty of choice at breakfast. New pancake maker is a nice touch.
Response from Property: Thank you for your review. It's fantastic to read that you have no complaints from your recent stay with us.All the best,Martin - Hotel Manager
Guest User
Standard Twin Room
Stayed in Apr 2025
Travelling with friends
1 review
10/10
Outstanding
Posted on May 31, 2025
Friendly staff, working hard for guests. Room was clean and comfortable. Breakfast good.
Response from Property: Thanks for the perfect rating, Ann. We're glad you felt the team were friendly and helpful. That's what we like to hear! Making sure you have a clean and comfortable room is our housekeeping team's top priority. We hope to welcome you back and All the best, Martin - Hotel Manager.
Guest User
Standard Double Room
Stayed in Mar 2025
Couple
1 review
7.0/10
Posted on Apr 21, 2025
Convenient location and pleasant staff but very disappointed with the overall food quality. Would not wish to revisit.
Response from Property: Hi, thanks for the review. We're happy our location was convenient for your stay. We appreciate the feedback and please feel free to drop us a message so we can discuss this. All the best, Martin - Hotel Manager.
Guest User
Standard Twin Room
Stayed in Feb 2025
Business traveller
1 review
5.0/10
Posted on Mar 27, 2025
Basically my room was not up to standard, to didn’t work, poor pressure on the shower, dirty carpet and an uncomfortable bed. I have complained to the duty manager and she apologised and was happy to refund all costs to you as I didn’t book directly with the hotel. Could you confirm you will return my funds once the hotel has reimbursed your company? Kind regards Paul Temperley Holiday inn express, Stoke on Trent, UK 26.3.25
Response from Property: Hello, thanks for the review. We highly appreciate the feedback and please drop us a message so we can discuss this. All the best, Martin - Hotel Manager.
Edirin
Standard Twin Room
Stayed in Dec 2024
Travelling with friends
1 review
8.0/10
Very Good
Posted on Jan 19, 2025
Place was lovely
Response from Property: Thanks for the amazing rating. We're happy to know you had a lovely stay at our hotel. We hope to welcome you back and All the best, Martin - Hotel Operations Manager.
Guest User
Standard Twin Room
Stayed in Oct 2024
Couple
7 review
10/10
Outstanding
Posted on Nov 16, 2024
I love this hotel I’ve stayed in here a lot in the past when I’m seeing family very good and polite staff and welcoming I do recommend this to everyone
Response from Property: Wow, 5-stars! Thanks so much. We're happy to know you had a lovely stay at our hotel. The team will be happy to know their service was worth mentioning. We hope to see you again and All the best, Martin - Hotel Operations Manager.
EllistonBrady-Elliston
Standard Double Room with Sofabed
Stayed in Sep 2024
Family
5 review
7.0/10
Posted on Oct 13, 2024
Check-in was long as people were paying for the car park. They gave us a room for 2 bit there was 3 of us. Told reception, and after 30 minutes, we were told to move rooms. Sleep was okay. AC/ heater didn't work, beds were okay bit hard. The shower had low water pressure, making showers a long time. The breakfast was awful, too many people not enough tables. Greasy, stale bread, pancake machine didn't work. Kept running out of everything.
Response from Property: Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,Martin - Hotel Operations Manager