Atour Hotel Suzhou Beisita Taohuawu Street Reviews
Atour Hotel Suzhou Beisita Taohuawu Street
Building 12, No. 28 Liaojia Lane, Suzhou, Gusu District, Jiangsu, China, Gusu District, Suzhou, Jiangsu, ChinaView Hotel Details
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Atour Hotel Suzhou Beisita Taohuawu Street Guest Reviews
9.7/10
Excellent
1021 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.8
Amenities9.7
Service9.7
Cleanliness9.8
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All reviews(1021)
Positive reviews(1018)
Reviews with photos/video(249)
Quiet & comfortable(109)
Delicious breakfast(105)
Close to scenic area(81)
Friendly front desk staff(80)
Well designed(50)
Garden view(34)
Nice toiletries(17)
Easy to call taxis(14)
Negative reviews(3)
Guest User
Superior 2-bed Room
Stayed in Mar 2025
Travel with friends
1 review
10.0/10
Outstanding
Posted on Apr 22, 2025
My friend and I had a great stay at this hotel! The room was exceptionally clean and the overall atmosphere was very quiet, making it perfect for relaxing after a long day of exploring. The location is super convenient – it’s close to Suzhou Station, which made arriving and getting around really easy.
Getting around the city was a breeze too – it’s very convenient to take Didi from here to anywhere you want to go. One of the highlights of the stay was the beautiful garden nearby – it's absolutely worth a visit and adds to the charm of the area.
Highly recommended for anyone visiting Suzhou!
Response from Property: Dear guest😃, thank you very much for your high evaluation of our hotel🎉! We are honored to make you feel happy during your stay🤗.
You mentioned that the room is clean and the atmosphere is quiet, which is what we have been working hard for💪. We are also very happy that the hotel's excellent location can bring convenience to your travel😜.
The beautiful garden nearby can add color to your journey, which makes us even more happy😃. We look forward to your visit again with your friends, and we will continue to provide you with quality service💖!
Guest User
Superior Queen Room
Stayed in Dec 2024
Family
1 review
10.0/10
Outstanding
Posted on Jan 15, 2025
Front staffs are really nice. We're foreigner so there might be a little communication issue, but they kindly manage it. Me and my mom love the room condition, and thankfully were able to enjoy the Suzhou travel. Hotel is close to suzhou train station, and we could head to almost all travel attraction within 10mintues by taxi. Location good, service perfect. Also lobby smells so good. I really wanted to ask what kind of scent do you use :) But I was so timid haha
Response from Property: Dear guest😃, thank you very much for giving us such a high rating👍! We are so relieved to hear that you and your mother had a great time at our hotel 😁. Regarding the communication issues you mentioned, we will continue to strengthen staff training to provide better services💪. It is our honor to add wonderful memories to your trip to Suzhou✨. Regarding the perfume in the lobby, it is a unique fragrance carefully selected by us, hoping to bring a pleasant feeling to every guest😜. Looking forward to your visit again🎉!
Terence Khoo Boo Heng
Superior 2-bed Room
Stayed in Feb 2025
Family
13 review
7.0/10
Posted on Mar 20, 2025
The hotel location is a bit out from popular places and there aren't many restaurants nearby for meals. Hotel staffs don't really interact with guests a lot unless you approach them for query.Big & nice hotel, but it feels cold & and quiet, which lack of warmth home feeling.Their breakfast was bad and lack of food varieties only providing basic items at the cost of rmb 48/pax.Not hotel staffs will help you with your luggages when arriving or leaving hotel which you need to drag your luggages to the main road for your transport.Will not consider this hotel the next time if I go to Suzhou.Singapore
Response from Property: 敬的客人😔,非常抱歉聽到您在我們酒店有這樣不太滿意的體驗。對於酒店位置遠離熱門景點和周邊餐廳較少的問題,這是我們的不足,我們會努力改進💪。員工與客人互動不夠積極,沒有主動提供幫助,讓您感到缺乏温馨,這是我們服務的缺失,我們一定會加強培訓和管理🙏。早餐種類少、價格不合理的情況,我們會認真反思並調整。沒能給您留下美好的回憶,真的很遺憾,希望未來我們有機會做出改變,重新贏得您的青睞😘
hydrangeas10
Superior Queen Room
Stayed in Aug 2024
Couples
2 review
10.0/10
Outstanding
Posted on Sep 22, 2024
my partner & i loved this hotel, our room was clean & comfortable. the hotel lobby smelled amazing! breakfast was also very delicious and many options to choose from. the staff is attentive and helpful. this is the 2nd atour hotel i’ve stayed at since moving to china and i look forward to only staying at atour while traveling within china & recommending it to my fellow travelers :) so far love this hotel chain. 10/10
6/7
Response from Property: Every unexpected encounter is the best arrangement God has given us. We look forward to seeing you next time. I am very happy to receive your satisfactory evaluation. It is Duoer's responsibility to provide guests with warm and thoughtful service. Duoer will continue to work hard to serve every guest and look forward to your visit again!
Sweech
Queen Room
Stayed in Dec 2024
Couples
2 review
9.5/10
Amazing
Posted on Jan 10, 2025
Location is off the beaten track but close enough to attractions. Hotel environment is extremely pleasant and staff very helpful. Complimentary supper served at night and laundry service available free of charge.
Response from Property: Dear guest 😃, we are so glad to hear your positive feedback. We understand that the location might not be in the most central spot 👀, but we're happy that it's still convenient for you to access the attractions. We are also delighted that you enjoyed the pleasant environment and found our staff helpful 🤗. The complimentary supper and free laundry service are our ways to make your stay more comfortable. We look forward to welcoming you back in the future 😇!
MartinDaniel
Superior Queen Room
Stayed in Mar 2025
Business travellers
39 review
10.0/10
Outstanding
Posted on Apr 22, 2025
Is close to the railway station. It is very good surrounding
Response from Property: 尊敬的客人😃,非常感謝您對我們酒店位置和周邊環境的稱讚👍!能讓您感到滿意我們倍感榮幸😜。我們深知酒店離火車站近這一優勢能為您的出行帶來極大的便利,周邊良好的環境也能讓您心情愉悦💖。我們會繼續保持和提升,為每一位像您這樣的客人提供更優質的服務🤗。期待您的再次下榻,祝您生活愉快,事事順心🎉!
Teck Meng
Queen Room
Stayed in Oct 2024
Couples
10 review
10.0/10
Outstanding
Posted on Nov 30, 2024
Fantastic experience. One of the best hotels I have been, with good and thoughtful service. The deco and finishing was very good. I will be booking this hotel when I next visit Suzhou
Response from Property: 感謝您的點贊,字裡行間這一波誇讚,看得朵兒們心裏那是一個樂滋滋的~您的滿意是對朵兒最大的鼓勵,在無限的風光中相遇,朵兒願您在這裡能放下壓力,看看書,寫寫字,悠哉悠哉~相處的時光總是那般讓人懷念,願您生活愉快,永遠幸福!
Nic
Queen Room
Stayed in Sep 2024
Family
2 review
10.0/10
Outstanding
Posted on Oct 17, 2024
Dear Atour Management,
I am writing to express my sincere appreciation for the outstanding service provided by two of your staff members, 婗可 and 頃棠, during my recent stay at your hotel.
From the moment I arrived, 婗可 and 頃棠 demonstrated exceptional professionalism, attentiveness, and a genuine dedication to ensuring my stay was as comfortable and enjoyable as possible. Their friendly demeanor, attention to detail, and willingness to go above and beyond truly set them apart.
It is rare to encounter individuals who not only meet expectations but exceed them in such a remarkable way. Their efforts made a lasting impression, and I feel compelled to acknowledge their hard work and dedication to providing exceptional service.
Please extend my heartfelt thanks to them both. Their exemplary service reflects highly on your hotel, and I look forward to returning in the future.
Room 8120/8121
Response from Property: Duo'er feels like eating honey after reading your review, it's so sweet! Thank you for your support of Duoer's work. With your support, Duoer will work harder and provide you with better services, hahaha!
Jana
Superior Queen Room
Stayed in Sep 2024
Solo travellers
4 review
10.0/10
Outstanding
Posted on Oct 19, 2024
The hotel staff were very friendly, the room was clean and there was a great breakfast buffet. Overall a very nice stay!
Response from Property: Thousands of words into one sentence, thank you for choosing Atour in the vast hotel, thank you for discovering and sharing with your heart, warmth and intimacy is an indispensable part of Atour people's service awareness, haha, welcome back again!
ziixin
Ji Mu Suite
Stayed in Oct 2024
Travel with friends
5 review
10.0/10
Outstanding
Posted on Nov 13, 2024
Hotel is quite new, room was very big, comfort and clean. Frontdesk very friendly.
Response from Property: Satisfaction is only the starting point, surprise and emotion are the goals. Atour, there is always unexpected warmth, and I look forward to meeting you next time!
Guest User
Superior Queen Room
Stayed in Aug 2024
Family
1 review
10.0/10
Outstanding
Posted on Sep 3, 2024
Fantastic location with walkable distance to Tang Yin’s residence. Our rooms were in pristine condition and were well-equipped with voice control technology. Front desk staff were very helpful and friendly. Overall we had a great stay here and would highly recommend it!
Response from Property: 朵兒開心的都蹦起來啦,很高興能夠得到您的讚許,認可朵朵們精心為您準備的房間。很高興能夠認識您,您的鼓勵和支持是推動朵兒前進的目標,朵兒會更加努力的做好服務品質,感謝您對亞朵的欣賞和喜歡,亞朵也喜歡小主您哦~歡迎您再次入住亞朵酒店,感謝您!
Anonymous User
Superior Queen Room
Stayed in Jul 2024
Family
30 review
10.0/10
Outstanding
Posted on Oct 6, 2024
Very nice and clean
Comfortable and convenient
Response from Property: Time is like water, always speechless, if you are well, Duoer is a sunny day every day, Duoer will never leave you!
張先生(台灣)
Superior Queen Room
Stayed in Mar 2025
Family
3 review
10.0/10
Outstanding
Posted on Apr 25, 2025
It's the best
Response from Property: 尊敬的客人😃,非常感謝您用“It's the best”這樣簡潔而有力的話語來稱讚我們🎉!這對我們來説是極大的鼓舞和榮耀🤗。能讓您有如此絕佳的體驗,是我們一直努力追求的目標👍。我們會倍加珍惜您的這份認可,持續精進服務,優化每一個環節💪,期待在未來的每一次相遇中,都能為您帶來同樣甚至更出色的感受😘!
Guest User
Superior Queen Room
Stayed in Oct 2024
Family
4 review
10.0/10
Outstanding
Posted on Nov 15, 2024
very good room
Response from Property: Satisfaction is only the starting point, surprise and emotion are the goals. Atour, there is always unexpected warmth, and I look forward to meeting you next time!
AymanL
Ji Mu 2-bed Room
Stayed in Jun 2024
Business travellers
78 review
8.0/10
Very Good
Posted on Jul 14, 2024
OK good
Response from Property: 哇哦,感謝小主的點評喲,小主要是給上一個五分就完美啦。感謝小主發現朵兒其他美麗的地方。其實,在朵兒看來,不論是不是在住的客人,衹要他是需要幫助的,朵兒就認為可以為他們提供儘可能的幫助,因為朵兒覺得衹要是來到亞朵啦,我們都會以鄰里相待。期待小主的下次光臨喲!