Atour Hotel (Suzhou Wujiang Wuyue Plaza) Reviews

Is good realtion price with location and service, I recommend the hotel

This hotel is well-deserved: The location is incredibly convenient and the staff is exceptionally helpful. It truly enhances the overall experience of staying here.

Cleaning shall be improved a lot, rooms furniture are very simple but it costs like a 5 star hotel

Stayed one night and had a nice time. Staff couldn’t speak any English, but we managed to figure things out. Had a late checkout (3pm) though cleaning staff kept coming to check on us, which was a bit annoying. Location was very convenient for us, breakfast was ok; small selection. They made dumplings for Chinese New Year, which was nice!:)

henhao

Atour is such a warm hotel. The first thing I said when I entered the door was hello and a cup of tea. It was really warm. The room was big and clean. The breakfast was delicious. The best thing was that we checked out at the front desk. In our room, the lady at the front desk also prepared a birthday cake for us. This was such a surprise. Thumbs up to the lady at the front desk.

The location of the hotel is very good. The parking lot is in Wuyue Plaza, surrounded by three major shopping malls. The room is large and quiet. The view from the high floor is very good. The bedding in the room is very hygienic and the guest supplies are complete. I like Atour very much The bathroom is clean, the soundproofing of the rooms is very good, the elevator is fast, and the air conditioner in the elevator is very good. It is recommended to stay! The service is very good. Special fruit tea is provided upon check-in. I will stay again next time!

The lobby is bright, the check-in service is good, the room is hygienic and clean, and the facilities are good. The breakfast is on the 23rd floor. There are many breakfast foods. The breakfast also has local specialties. The location is perfect and it is convenient to go out by subway or bus.

The check-in experience is very good. The details of the hotel facilities are impeccable. I just hope that when I inquire about the breakfast, I can tell you about the discount of the season card. After spending 48 per person for breakfast, I found out that the season card has a good discount. I feel like my heart is bleeding.

It is very suitable for parent-child travel. I brought two children and booked a 2-meter superior double room, and a 1.5-meter and 1.2-meter superior twin room. It is very comfortable to sleep with the children, and it is not crowded at all. There is also a children's breakfast for breakfast. The pillows are very comfortable, the bed is neither soft nor hard, and I slept well. There is also a robot to deliver things. Going out is Wuyue Plaza. The 4th floor is a place to eat, which is very convenient. kids having fun

The service is too rigid and I don't agree even if I am given an extra room card. Not worth recommending

I have stayed in an Atour hotel with the best service and quality. I booked a room on Ctrip for a business trip. I was very tired after taking the high-speed rail for a long time, and I was dragging a large suitcase. The lady at the front desk saw me dragging it A big suitcase ran over to pick me up. I was very moved. I was handed a cup of tea as soon as I entered the door, so that I would not be cold this winter. I felt the warmth and touch of the people of Suzhou. The lady at the front desk saw that I was very tired. The two staff members Helped me check in together. Because of the epidemic prevention, my check-in time was shortened, and I was sent to the room considerately. I was very touched, and the room was very clean and large. The cleaning aunts on the road would greet me politely. This Atour's I think the service is a five-star service. When I go to the restaurant for breakfast in the morning, the service staff is also very nice and polite. Their breakfast is also delicious. I like their Su-style noodles the most. It is very delicious. I will order it for their chef. Praise 👍, I checked out very quickly the next day, I was afraid of delaying my time, and I also sent warm water, I love it, I love it, others fall in love with a city because of one person, I am because of this Atour , a group of lovely and warm people, and fell in love with the city of Suzhou.

There wasn't even a coffee bag in the superior room. When I asked, I was told there wasn't one, and they didn't say I could send one over.

I don’t know if the quilt is too thick, but the air conditioning temperature in the room is adjusted to 20 degrees and it’s still extremely hot. Breakfast was also very average. The girl who issued the invoice at the front desk didn't know what was going on. She typed the tax number on the invoice three times and sent it over again, only to find that it was still wrong. She was completely speechless. Training needs to be strengthened. Why are the two Atour hotels I booked this week so unsatisfactory...