DoubleTree by Hilton Dhahran Reviews

Can hear what’s happening in the other rooms

The room service called me 3 am if I requested ice - they didn’t know who called, I could not sleep after.

The hotel is old bathrooms are not clean they only provide 1 Towel

The room is big and clean. Very approachable receptionist.

Old and everything is broken

Nice hotel, close to everything

The hotel service is very good and the location is good. The room is a bit old, but it is very big and basically similar to a suite. Very good check-in experience

good. Suitable for any type of stay

The price environment is more affordable

酒店太老了，設施老舊。衞生間的馬桶蓋子是壞的，沖水按鈕有一半是壞的。入住當天沒有給浴巾，還要打電話要。櫃子非常老舊。説是有健身房，沒有開放。早餐一般，沒有達到這個星級該有的水準

Our experience at DoubleTree by Hilton Dhahran was mixed, primarily due to the hotel showing signs of aging. The staff were amiable and welcoming, which was a positive aspect. However, it’s clear that the facility needs significant updates. In the gym, only one out of four treadmills was operational. The rooms appeared old and worn, detracting from the comfort and aesthetic appeal we expected. Staying on the second floor, we were disturbed by loud ventilation noises until midnight, which impacted our rest. It’s evident that renovations are urgently needed to bring this hotel back to its former glory.

unfortunately, my experience was far from satisfactory. First and foremost, one of the most noticeable problems was the condition of the rooms. They were noticeably old and in desperate need of renovation. The outdated decor, worn-out furniture, and general lack of attention to detail made the rooms feel tired and uninviting. there were no towels in the toilets. Having to wait for two hours just to receive a towel is simply unacceptable. It was an inconvenience that could have easily been avoided with proper planning and attention to guest needs. This lack of preparedness reflects poorly on the hotel's customer service and attention to detail.

Very disappointing stay, arrived after check in time to be told my room wasn't ready and I'd have to wait. No welcome from the staff they seemed more interested in talking to each other, didn't mention anything about the hotel or facilities. When I checked back after 15 minutes was told room wasn't ready and at this point I highlighted again that I needed to check in to go to a meeting and that it was passed the official check in time. Finally hotel manager was called and got things moving, just don't understand why people just can't get the basics right. Got back late from meeting and was just snoozing when there were loud guests which woke me up, walls seemed like paper thin and the echo from the atrium just make it worse. Finally got to sleep and then took a good 5-10 minutes before I managed to get hot water for a shower in the morning. Having stayed at the Intercontinental in Dammam I'd give this a miss, staff need to be trained on customer service and place was just disappointing. Certainly didn't make me feel that being a diamond member was going to get you any better service.

The stay was amazing, quiet, and super comfy. The only thing bothering me was the "too many lights switches". To be in total darkness you have to turn off a lot of switches, as there was no "master switch".