W Suzhou

W Suzhou Reviews

W Suzhou

Building 7, Suzhou center, intersection of Xinggang street and Suhui Road, Suzhou Industrial Park, Suzhou, Jiangsu, ChinaView Hotel Details
W Suzhou
W SuzhouW SuzhouW Suzhou
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Guest Reviews of W Suzhou

9.5/10
Outstanding
5833 review
Verified reviews
Location9.6
Amenities9.5
Service9.5
Cleanliness9.6
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All reviews(5833)
Positive reviews(5720)
Reviews with photos/video(1858)
Well designed(409)
Delicious breakfast(309)
Friendly front desk staff(299)
Perfect for kids(213)
Great swimming pool(171)
Secluded lake view(169)
Negative reviews(113)
Guest User
Wonderful 2Queen Room
Stayed in Apr 2025
Travel with friends
3 review
10.0/10
Outstanding
Posted on May 4, 2025
Good location and easily accessible by metro. Children enjoyed the pool access. Buffet dinner was great value for money with food and drinks included.
Response from Property: 尊敬的賓客，您好，非常感謝您選擇蘇州W酒店並給予好評！很高興看到您喜歡我們的WET碧波泳池。蘇州W酒店擁有全套周到的設施，定製個性化服務和縱享愉悦場所，始終致力於為賓客打造打破常規的驚喜體驗。您可在入住期間體驗位於36層的FIT有型健身中心和WET碧波泳池，以及更多舒適設施，富有創意，煥發活力。希望蘇州W酒店能成為您下次出行的首選，期待我們再次相遇！
Anonymous User
Spectacular King Room
Stayed in Mar 2025
Solo travellers
7 review
7.5/10
Posted on Apr 13, 2025
The service was amazing and the location is great as well! The cleanliness of the rooms however is poor. The bathtub was very dirty and it was apparent that the toilet was not clean. While there was a lot of options for food, the food was not good. The breakfast was bland and several of the in dining service was really bad. It’s unfortunate since other locations of this hotel is great.
Response from Property: Dear guest, thank you for taking the time to let us know about your experience while staying with us. Your experience of this stay is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.
Alessio88
Wonderful King Room
Stayed in Mar 2025
Solo travellers
4 review
10.0/10
Outstanding
Posted on Apr 12, 2025
W Hotel dazzles! Chic, vibrant, and flawless service—special thanks to Hellen for making our stay extraordinary. Can’t wait to return!
Response from Property: 尊敬的賓客，您好，非常感謝您選擇蘇州W酒店並給予好評！很高興看到您喜歡我們的酒店以及對我們的英才隨時隨需服務的認可。酒店標誌性的“隨時/隨需服務”以及充滿活力的W潮堂，始終致力於為賓客打造打破常規的驚喜體驗。希望蘇州W酒店能成為您下次出行的首選，期待我們再次相遇！
Anonymous User
Apartment - 2-Bedroom, Lake-View
Stayed in Jan 2025
Family
24 review
10.0/10
Outstanding
Posted on Feb 27, 2025
Very good place, great location to anywhere, 2 bed rooms and living room was good enough for big family!
Response from Property: Dear guest, thank you for your good comments. I am very honored to know that you have spent a satisfactory and pleasant time here. W Suzhou creatively presents the legendary garden scenery in an abstract art form. It stands on the banks of Jinji Lake in the center of Suzhou, connecting the classic and modern of Suzhou, and has an excellent geographical location. Every member of W Hotels looks forward to meeting you again and bringing you a better service experience.
Guest User
Fabulous Jinji Lake-View Room
Stayed in Apr 2025
Solo travellers
2 review
10.0/10
Outstanding
Posted on May 21, 2025
Thank you night time manager Jim for entertaining my late check in. And the staff members the next morning allowing me to retrieve my lost phone in the room after I have checked out
Response from Property: 尊敬的賓客，您好，非常感謝您選擇蘇州W酒店並給予好評！很高興看到您喜歡我們的酒店以及對我們的英才隨時隨需服務的認可。酒店標誌性的“隨時/隨需服務”以及充滿活力的W潮堂，始終致力於為賓客打造打破常規的驚喜體驗。希望蘇州W酒店能成為您下次出行的首選，期待我們再次相遇！
Biancajade
Wonderful King Room
Stayed in Apr 2025
Couples
9 review
9.5/10
Amazing
Posted on May 19, 2025
Great stay, very central and a lovely mall linked to the hotel. A very modern hotel! Breakfast buffet was very busy however there were many options (western & Asian)
Response from Property: 尊敬的賓客，您好，非常感謝您選擇蘇州W酒店並給予好評！很高興看到您喜歡我們的酒店以及對我們的英才隨時隨需服務的認可。蘇州W酒店將具有亙古傳奇色彩的園林景色以抽象的藝術形式創意呈現，與蘇州中心一體矗立金雞湖畔，連接蘇州的古典與現代，地理位置上佳。W酒店的每一位成員都期待與您重聚，並帶來更好的服務體驗。
tdelavault
Spectacular Musical Fountain View Double Bed Room
Stayed in Mar 2025
Couples
13 review
9.5/10
Amazing
Posted on Apr 6, 2025
Perfectly located by Suzhou lake and Suzhou shopping mall. The room are spacious, very modern and confortable, I really like the flashy colors. Gym and swimming pool at the 34th floor with stunning view. Only negative point : the breakfast, a lot of choice but very basics (no salmon, no cheese selection) and 20minutes queue to have an omelette!
Response from Property: 尊敬的賓客，您好，感謝您的好評，同時感謝您的寶貴意見。我們將根據您的反饋，進行提高和改善，在未來給您提供更加周到細緻的服務。蘇州W酒店將具有亙古傳奇色彩的園林景色以抽象的藝術形式創意呈現，與蘇州中心一體矗立金雞湖畔，連接蘇州的古典與現代，地理位置上佳。W酒店的每一位成員都期待與您重聚，並帶來更好的服務體驗。
Guest User
Spectacular Musical Fountain View Double Bed Room
Stayed in Mar 2025
Business travellers
2 review
10.0/10
Outstanding
Posted on Apr 5, 2025
Great stay at the hotel, thanks to hotel guest relationship manager Nora for het hospitality, great services
Response from Property: 尊敬的賓客，您好，非常感謝您選擇蘇州W酒店並給予好評！很高興看到您喜歡我們的酒店以及對我們的英才隨時隨需服務的認可。酒店標誌性的“隨時/隨需服務”以及充滿活力的W潮堂，始終致力於為賓客打造打破常規的驚喜體驗。希望蘇州W酒店能成為您下次出行的首選，期待我們再次相遇！
NIAN
Fabulous Jinji Lake-View Room
Stayed in Mar 2025
Solo travellers
3 review
10.0/10
Outstanding
Posted on Apr 21, 2025
Good location, great atmosphere, breakfast is so so. Service is very good.
Response from Property: 尊敬的賓客，您好，感謝您的好評，同時感謝您的寶貴意見。我們將根據您的反饋，進行提高和改善，在未來給您提供更加周到細緻的服務。蘇州W酒店將具有亙古傳奇色彩的園林景色以抽象的藝術形式創意呈現，與蘇州中心一體矗立金雞湖畔，連接蘇州的古典與現代，地理位置上佳。W酒店的每一位成員都期待與您重聚，並帶來更好的服務體驗。
GURAV
Wonderful King Room
Stayed in Sep 2024
Family
28 review
10.0/10
Outstanding
Posted on Oct 2, 2024
Great Service and Stay, Good Break fast as well
Response from Property: Hello guest, Welcome to W Suzhou. We are thrilled to hear you enjoyed your stay with us and impressed by our talents. Our Whatever/Whenever service transforms fantasies into reality, and our W Insider is your connection to the newest and the next, the hip and the happening unfolding around town and beyond. We’ll help you compose your own myriad of cultural revelations evoking the city’s most treasured literature and scenery. We look forward to welcoming you back, please do come visit again soon!
Guest User
Vibrant Three-Bedroom Apartment
Stayed in Nov 2024
Family
1 review
10.0/10
Outstanding
Posted on Dec 30, 2024
We had an amazing time at the W Suzhou. Our 管家/Layla provided exceptional service. We would recommend this hotel to anyone traveling to Suzhou.
Response from Property: Hello guest, Welcome to W Suzhou. We are thrilled to hear you enjoyed your stay with us and impressed by our talents. Our Whatever/Whenever service transforms fantasies into reality, and our W Insider is your connection to the newest and the next, the hip and the happening unfolding around town and beyond. We’ll help you compose your own myriad of cultural revelations evoking the city’s most treasured literature and scenery. We look forward to welcoming you back, please do come visit again soon!
Guest User
Wonderful 2Queen Room
Stayed in Nov 2024
Family
12 review
9.0/10
Great
Posted on Dec 28, 2024
The location is very convenient. Its right next to the major mall in Suzhou. The front desk service person is very friendly, helpful and professional. It would be perfect if the room interior decor is more simple and understated so weary travelers can rest better.
Response from Property: Hello guest, Welcome to W Suzhou. We are thrilled to hear you enjoyed your stay with us. W Suzhou is an icon of visionary design, a destination for the bold traveler, daring to connect with the old and the new. Guests are recharged to look good, feel good, go longer and stay later with fuel elements throughout our AWAY Spa, FIT, WET and Beverage & Food areas. The classic and local flavors can be enjoyed at SUYAN Chinese restaurant. THE KITCHEN TABLE offers international buffet along with ample conviviality and leisure. Guests can also drop by WOOBAR for casual snacks and sips during the day. SOL37, a mastery of shadow or light in all forms, a gastro lounge, the icon of Suzhou. We look forward to welcoming you back, please do come visit again soon!
Nabrudis
Mega Room
Stayed in Sep 2024
Couples
83 review
10.0/10
Outstanding
Posted on Nov 4, 2024
Everything was great. Thank you for delivering W standards wherever whenever 😁 Just perhaps one remark: Despite my more than three years of living in China, I still haven't managed to understand this obsession with swimming hats (is it a legal requirement unique to China?). I hadn't taken two steps out of the swimming pool changing room when the lifeguard almost impulsively asked me if I had taken my swimming hat (which I did btw). For a hotel like the W where the young, modern clientele uses the pool mainly for leisure and taking photos, I find it really old-fashioned to insist on a swimming hat. Why wouldn't the three lifeguards (a bit much for an indoor pool) rather take care of cleaning up the few hairs that float on the surface? A word to the wise...
Response from Property: Hello, and thank you for choosing to stay at W Suzhou. We are sorry to hear about your disappointment and apologize for the challenges you encountered. To maintain the highest standards of hygiene, we ask our guests to wear a swim cap when enjoying our WET pool.At W Hotels, we are all about liberated luxury, the freedom to be yourself and explore your desires. At the same time, we prioritize the well-being of all our guests. We hope for your understanding and support and look forward to welcoming you back for an even better experience. Please come visit us again soon!
Askar
Wonderful King Room
Stayed in Sep 2024
Solo travellers
10 review
9.5/10
Amazing
Posted on Oct 16, 2024
Nice.
Response from Property: Dear guests, hello. Thank you for your review and we look forward to hearing more feedback from you. Suzhou W Hotel has Su Hao Chinese Restaurant, which reinterprets the exquisite and delicious Chinese food, the signature restaurant and the dynamic and fashionable WOOBAR Bar. The SOL37 Food Lounge is newly built with the design concept of ice and fire; wine and food, fully satisfying the tastes of different guests. of diverse needs. Every talent in the hotel is looking forward to reuniting with you, and we will wholeheartedly provide you with services whenever you need them.
Guest User
Wonderful King Room
Stayed in Aug 2024
Solo travellers
28 review
9.0/10
Great
Posted on Sep 28, 2024
A very pleasant stay especially the smooth front desk check-in which is warm and friendly from its staff with a special mention to the guest relation manager who provided personalised service. The room is spacious with almost all what you need except an espresso machine which I was expecting in a W hotel but not there. Loved the roof top pool and gym.
Response from Property: Hello guest, Welcome to W Suzhou. We are thrilled to hear you enjoyed your stay with us. W Suzhou is an icon of visionary design, a destination for the bold traveler, daring to connect with the old and the new. Guests are recharged to look good, feel good, go longer and stay later with fuel elements throughout our AWAY Spa, FIT, WET and Beverage & Food areas. The classic and local flavors can be enjoyed at SUYAN Chinese restaurant. THE KITCHEN TABLE offers international buffet along with ample conviviality and leisure. Guests can also drop by WOOBAR for casual snacks and sips during the day. SOL37, a mastery of shadow or light in all forms, a gastro lounge, the icon of Suzhou. We look forward to welcoming you back, please do come visit again soon!