To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.4
Amenities8.0
Service8.5
Cleanliness8.3
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All reviews(162)
Positive reviews(152)
Reviews with photos/video(37)
Great location(63)
Awesome rooms(37)
Friendly staff(30)
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Large rooms(17)
Strange smell in room(12)
Convenient for shopping(7)
Comfortable bed(6)
Negative reviews(10)
Guest User
Boutique Room
Stayed in Mar 2025
Family
3 review
6.0/10
Posted on Apr 4, 2025
Service are alright but cleanliness wise no, toilet showing outdated in clean as you’ll the mold around including the grouting, smell of sewage are noticeable and the duvet insert have big stain but the toilet bowl are awesome.
Ee Ling Wong
Classical Room
Stayed in Feb 2025
Couples
4 review
8.5/10
Very Good
Posted on Mar 31, 2025
Good location. Near Taipei main station, Ximengding. There are a lot of shops, restaurants and cafes nearby.
Guest User
Executive Triple Room
Stayed in Feb 2025
Family
3 review
8.5/10
Very Good
Posted on Mar 17, 2025
The hotel occupies the top 2 floors of a building shared with other businesses. It is linked to MacDonald on ground level and Japanese restaurant at level 2. There is no housekeeping service provided. However, they have free flow beverages in the lounge area. The staff are also helpful to assist our enquiries.
NekoinSydney
Boutique Room
Stayed in Dec 2024
Couples
8 review
9.5/10
Amazing
Posted on Jan 17, 2025
Overall good experience. The location is excellent as it’s only several minutes walk from Taipei Station. The staff is very helpful, our first room had drain noise, and he helped us to swap to the 2nd room, however, that room had smoky smell, and he managed to move us to the 3rd room. Rooms are clean, however, the mini fridge is very noisy, and the shower head is not adjustable and make the shower a bit difficult. This building has restaurant, offices and 2 different hotels, so the logistics of using the lifts is a bit inconvenient. Overall good value.
Anonymous User
Standard Triple Room
Stayed in Jan 2025
Travel with friends
39 review
3.0/10
Posted on Mar 3, 2025
Staff were unhelpful with requests. Did not like the hotel and location.
Triper L
Four-person Room
Stayed in Dec 2024
Family
12 review
8.5/10
Very Good
Posted on Feb 21, 2025
The hotel is clean
Excellent location
Service above average
Woth for $$
Added value :
Got free beer ~
Guest User
Standard Room No Window
Stayed in Jan 2025
Solo travellers
2 review
10.0/10
Outstanding
Posted on Feb 12, 2025
Good and spacious hotel. Nice location near to the subway easy to find
Guest User
Standard Room No Window
Stayed in Nov 2024
Solo travellers
5 review
6.5/10
Posted on Jan 22, 2025
Short walk from the Taipei Airport Express station. The hotel lobby is located on the 11th floor and rooms were on the 10th. Check in was easy since I arrived past 8pm. Since I was staying for only 1 night, I booked a room without window and regretted it the moment I stepped into the room. The musty and mouldy smell were really bad, and even when I got an air freshener from Watsons, I couldn't stand the smell and couldn't wait to get out the next morning. Good for budget travellers but I wouldn't stay here again.
Q弹
Classical Room
Stayed in Nov 2024
Couples
6 review
8.5/10
Very Good
Posted on Dec 24, 2024
The hotel is conveniently located near Taipei Main Station. It occupies the last two level of the building.
Room is big and spacious and their toilets are all equipped with the bidet. They offer few convenient services such as ordering the popular Taiwan souvenir snacks as well as the popular Fu Hang Soy Milk for breakfast.
There is coffee dispenser as well as washing machine at the lobby aka top most level. There is only 1 washing machine and 1 dryer. Hence do strategise on when to wash your clothes. Each wash/dryer session cost 50 NTD and you can approach the staffs to obtain detergent.
BSTan
Four-person Room
Stayed in Nov 2024
Family
12 review
10.0/10
Outstanding
Posted on Dec 22, 2024
Great location, very near to Taipei main station and also walkable to ximending. Lots of eateries and shopping areas within the vicinity. Is also easy to take the Taipei metro to visit other place. The hotel is also near the bus station to go yeliu. Overall great hotel, clean and spacious for family of 4.
Bing En
Classical Room
Stayed in Mar 2025
Solo travellers
1 review
9.5/10
Amazing
Posted on Apr 22, 2025
Really central location short walk from Z6 exit of Taipei main train station. Room is clean and comfortable, very quiet at night to sleep, and food is never too far away any time of the day. Walkable to Ximending too.
Shermaine88
Boutique Room
Stayed in Mar 2025
Couples
1 review
10.0/10
Outstanding
Posted on Apr 14, 2025
The room was spacious, bedsheets were clean and the room smell fresh upon entering. staff are polite. love the lounge area. will definitely come back to stay again!
Traveling With Dani
Classical Room
Stayed in Sep 2024
Solo travellers
11 review
9.5/10
Amazing
Posted on Nov 25, 2024
Located near the train station, Hotel Relax I made for a convenient and comfortable stay in Taipei. Unfortunately, I didn't have a window, which does make the atmosphere feel a bit cramped for my liking. The amenities were good and I didn't have any issues with outside noise.
Response from Property: Thank you for choosing Hotel Relax I.It is our motivation to move forward with your comment.We look forward for seeing you again.We wish you all the best.
OliviaYeo_
Standard Room No Window
Stayed in Feb 2025
Solo travellers
3 review
6.5/10
Posted on Apr 6, 2025
The hotel’s location was convenient, though it was slightly hard to find at first. The room itself was simple, spacious, and comfortable, but the lack of a window made it feel a bit closed in.
My main issue was with the cleanliness. The shower area had a strong, unpleasant smell, likely due to the rubber flooring—it reminded me of a gym toilet. Additionally, the toilet floor was dusty and even had spider webs, which was quite off-putting.
Overall, the stay was decent, but the hygiene standards need improvement. If the cleanliness is addressed, this could be a much better experience for guests.
lanesra
Classical Room
Stayed in Feb 2025
Couples
3 review
7.5/10
Posted on Apr 1, 2025
Hotel Relax is a relatively good hotel depending on your needs. It's about 5 mins away from Taipei main station and is surrounded by many restaurants. The room is quite big and clean but no view of outside as the window is frosted. I like how big the toilet is. As for downside the bed is not very comfortable and alot of noise coming from the fridge.