This was without a doubt the WORST Hilton Garden Inn I have ever had the displeasure to call home for the weekend. I checked in the day before as suggested by the website so I could skip the wait at check-in and receive a digital key on my phone. When we arrived, there was an “issue” with the system and I could not get the digital key. There was a line 10 person deep waiting to check in and 1 person at the desk. It was taking quite some time, so I tried again to get my digital key. Luckily I was successful the second time. Next, there was only one working elevator for a 5 story hotel. There was some type of sports tournament for teens, so the elevator was extremely busy. When we finally got into our room, I used the bathroom. I flushed the toilet and the handle broke! That meant that the water would not fill the tank and just kept running. I called the front desk and told them that our toilet was broken (I explained what the issue was). They sent up a man with a plunger. My husband told him that he was going to need tools and parts, no it a plunger. After 3 trips, he finally was able to fix it. It probably took so long because he had use the only working elevator! It had been a long car ride, so I was looking forward to some time in the hot tub. After waiting for the elevator for 5 minutes, I finally got to the pool/hot tub area. Just as I was about to get in, one of the kids yelled”No don’t, it’s freezing cold! I think it’s out of order.” I thanked them and proceeded to go back to my room. After waiting for the elevator (again), I wanted to fill my hydroflask with ice and just call it a night. The ice machine on my floor was BROKEN! Due to a disability, I could not just walk down one floor, so I had to wait for that one precious elevator. I got the ice, waited again, and was finally able to get back to our room. Hoping the next day would be better, we went to bed. I will say that the hotel was very quiet and clean. The next morning, we were looking forward to a nice hot breakfast (it was part of the package). We arrive at the restaurant and there is no hot breakfast. Apparently, they did not have a cook for breakfast,so we were stuck with a cold breakfast. They said they would have someone for dinner service. We had to go find a restaurant and pay for a breakfast we had already paid for. After a fun day with family, we returned to the hotel and the restaurant was dark. There was a sign apologizing blah, blah, blah. I ordered something from DoorDash. The entire stay was a complete disappointment and I will never stay at this hotel again.
Very Good
101 Reviews