Quinta Tonantzin Hotel Boutique

No harm intended, just for the owner to read it...and I wrote the same thing on Instagram... The common areas of Quinta Tonantzin are very beautiful, the gardens well maintained. The cook Cristobal has very good seasoning and Jesús the "everything" and waiter is very eager and helpful. Besides. They accept us with pets. Thank you. Although the rooms are not at the level of what they offer. We were in one with a terrace, number 15. On the terrace, when you go from the room to the terrace, you have to jump to avoid stepping on some hot water pipes that are covered with a type of foam that is already broken, the floor is some "pallets" (pallets). of wood) that could have been placed higher to protect those pipes. The walls that separate the patios from each room still have the iron structures sticking out, as if the walls have not been finished. That patio is dirty and hardly usable. The light inside the room is very low even for a rest hotel. The bathroom is old and unfinished. The sink handles are all rusted and difficult to open. The NAIL to hang the towel to dry after bathing is very unpleasant. As for the Jacuzzi next to the outdoor pool, it does not exist as such. It is just an extension of the pool. There were 9 rooms occupied and the service was quite poor to serve everyone having breakfast on Sunday. Jesús couldn't wait and the receptionist began to take the orders. It seems to me that for a place like La Quinta and in that location to provide the service they offer on their pages, it should have more people at least for the weekend. It's a shame to have to write this, although I hope it is for the good of the place and its employees.

They are not prepared to attend if someone decides to stay on Sunday. They do not have air conditioning in the rooms and no Wi-Fi, only in common areas.

The property is beautiful, unquestionable. But they ruined it with the finishes and finishes of the bathrooms, they are ridiculously bad. With restaurant service, you have to be very patient with the waiters, since they do not have any instruction or training, they are totally improvised. The pool does NOT have heating and if you want to get in very early or in the afternoon, it is impossible, it is freezing.

Very bad experience, to begin with we arrived and no one opened the door for us, we were outside for about half an hour until the caretaker came out to open the door for us, when we entered they told us that they did not have our reservation, we called customer service and the person who helped us was super rude, The rooms are tiny, old and the bathrooms are super neglected, the pool is not heated and in general for the price it is better to go somewhere else, it seemed like a total robbery to me.

Un lugar muy lindo y super tranquilo para descansar, muy recomendable, el personal súper amable y los alimentos súper deliciosos..!! Cuando lleguen a Tepoz visiten Quinta Tonantzin, tiene una vista increíble a los cerros.

Me es un lugar maravilloso, muy tranquilo es ideal para desconectarte. El trato del personal es muy amable y están pendientes de ti en todo momento. La experiencia de cena romántica me encantó. Sin duda volveré

Quede enamorada de este lugar, es increible, sus jardines, la paz que tienen, las habitaciones son bastante comodas y buenisima ubicación.

Increible lugar!!! Amo la paz y tranbquilidad, servicio impecable!!

Las habitaciones eran demasiado pequeñas y resultaban incomodas. Se transmite muchísimo ruido a los cuartos. Es imposible tener un buen descanso. Personal con muy buena actitud, pero con falta de capacitación y reducido. Es ridículo que no calienten la alberca.