The York by Swiss-Belhotel

The York by Swiss-Belhotel Reviews

The York by Swiss-Belhotel

5 York St, The Rocks, AustraliaView Hotel Details
The York by Swiss-Belhotel
The York by Swiss-BelhotelThe York by Swiss-BelhotelThe York by Swiss-Belhotel
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The York by Swiss-Belhotel Guest Reviews

4/5
Very Good
116 Reviews
Verified reviews
Location3.9
Amenities4.1
Service3.9
Cleanliness4.2
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All Reviews(116)
Positive reviews(110)
Reviews with photos/video(4)
Negative reviews(6)
Rainbow
SwissSuper Suite Three Bedroom
Stayed in Apr 2024
Family
2 Reviews
5.0
/5
Outstanding
Posted on Apr 22, 2024
Great Stay! The 3-bedroom apartment has 2 bathrooms. Suited for a family trip. Also have laundry facilities in the apartment itself. Proximity to Sydney's main attractions too! Staffs at the Reception very friendly and helpful.
Response from Property: Dear Rainbow,thank you for the review and we are so glad that your family enjoyed the stay and the staff looked after you, Helpfulness and friendly is what we do best.
Guest User
One Bedroom Suite
Stayed in Mar 2024
Family
4 Reviews
4.2
/5
Very Good
Posted on Mar 9, 2024
The location of the hotel is very good. It is close to attractions and shopping malls. It is very convenient for sightseeing, shopping and dining. The wash basin in the hotel bathroom is a bit shallow, and the water can easily overflow when the water is not flowing smoothly.
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Response from Property: Dear Guest,Thank you for taking the time to review and comment about your stay with us. IT is great that you enjoyed the accommodation and facilities.
Guest User
SwissSuper Suite Two Bedroom
Stayed in Feb 2024
Family
4 Reviews
2.2
/5
Posted on Feb 14, 2024
The infrastructure is outdated. The key is that it is located in the middle of the main road. It is very noisy. Moreover, this hotel cannot negotiate anything. It is not possible to change the room type. It is not possible to lower the room type in order to stay together. It is so noisy that I can't sleep and ask to change the room. I will refund. Not to mention, there was no negotiation at all, it was very poor, and we booked it during the Spring Festival. The price was also very expensive. It was the same price as the Sofitel next door. It is better to stay at the Sofitel. If you have poor sleep quality, try not to book here.
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Response from Property: Thank you for your review and feeback
Guest User
Two Bedroom Suite
Stayed in Feb 2024
Family
4 Reviews
3.0
/5
Posted on Mar 1, 2024
The location is good, but this hotel is in the middle of a road, surrounded by roads, not far from the elevated highway. I couldn't sleep at night. It was very noisy. I asked the hotel to adjust the room and they didn't give me a room adjustment or a refund. I saw it before After reading the review, I don’t know how other people sleep at night. I booked for three nights and changed hotels after one night. The other two nights were completely lost. I was very unhappy. Please try not to book this hotel.
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Response from Property: Dear Guest Thank you for your review and comments, we can always do better and we appreciate your feedback.
Graham
Stayed in Jan 2024
Friends
4.0
/5
Very Good
Posted on Jan 27, 2024
The property is very well located just a short walk to the Rocks and trams on George Street. Staff were very helpful. Will stay her e again.
THERESA
Stayed in Jan 2024
Couples
5.0
/5
Outstanding
Posted on Jan 22, 2024
Beautiful room , close to everything. Staff were lovely. We will be back
Shabnam
Stayed in Jan 2024
Family
5.0
/5
Outstanding
Posted on Jan 21, 2024
Beautiful views. Three bedroom nits for larger families was perfect. Great pool and gym
stoa
SwissSuper Suite Two Bedroom
Stayed in Jan 2024
Family
15 Reviews
4.0
/5
Very Good
Posted on Jan 27, 2024
Best choice for family travel
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Response from Property: Thank you for your review
Nicole
Stayed in Jan 2024
Family
3.0
/5
Posted on Jan 15, 2024
Front of house staff were amazing, ready to help at any given time. Views of the harbour from our private balcony were a nice surprise. Parking was great but hotel needs to provide better direction to access where it is. A big downside was no wifi access in our room to connect to the tv for Netflix ect. Pool and spa were also great.
Stephen
Stayed in Jan 2024
Other
4.0
/5
Very Good
Posted on Jan 9, 2024
The property was very well located close to Wynyard metro station and convenient for buses and the light rail. The room was spacious with lots of facilities such as a fridge freezer, microwave, oven , washing machine and dryer. The bathroom was also of a decent size with a bath and separate shower. For me, the only negative was the sound proofing. Despite my room being on the 14th floor, I could still hear the traffic outside and any moise from the corridor outside my room.
Daphne
Stayed in Jan 2024
Couples
5.0
/5
Outstanding
Posted on Jan 9, 2024
The location is perfect , within walking distance of all the attractions in downtown Sydney. Rooms are clean and comfortable although a little outdated in plumbing, taps are old and don’t have much water pressure. Kitchen stove is a bit finicky. Bed was two singles pushed together. Generally a good stay Staff were helpful, suited our needs as a place to stay and be able to cook for ourselves
Russell
Stayed in Jan 2024
Family
4.0
/5
Very Good
Posted on Jan 3, 2024
I didn't like the noise of the elevator especially during sleep time.
Laobai
SwissSuper Suite Two Bedroom
Stayed in Dec 2023
Business travellers
182 Reviews
5.0
/5
Outstanding
Posted on Jan 10, 2024
Because it happened to be too far away, we chose many hotels at that time which were quite expensive until 9:00, and the one we chose was affordable for the price of one of my rooms. In the end, we couldn't check in and got an extra bed. The service was very good and highly recommended.
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Response from Property: Dear Laobai ,Thank you for your PERFECT rating!It’s rating like yours that keep our staff motivated to keep providing an excellent standard of customer service to our guests.RegardsThe York Team
Kathy
Stayed in Dec 2023
Family
5.0
/5
Outstanding
Posted on Dec 28, 2023
The reception lady was very friendly and helpful. She was very understanding and caring. First impressions of the place commence with this and were most favorable. The apartments were really spacious and cleaned each day. I loved the balcony where we had our meals overlooking the Sydney harbor. The pool and spa area were children-friendly, but they didn't provide towels for the pool. Thank you most sincerely for a wonderful stay in Sydney, easy walking distance to Circular Quay and George Street, where there was Cinema, Lego store, High End and Chocolate stores and Myers.
Kerry-Anne
Stayed in Dec 2023
Family
4.0
/5
Very Good
Posted on Dec 23, 2023
Bigger space than expected; convenient walking distance to most of Sydney city.