To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.7
Amenities9.6
Service9.6
Cleanliness9.7
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Positive reviews(2244)
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Negative reviews(14)
SHER-ALI
Smart Room (3 Beds) (Fridge)
Stayed in May 2025
Family
7 review
9.5/10
Amazing
Posted on Jun 2, 2025
The hotel lobby has smelled nice as soon as we enter, very clean rooms, especially loved that have 3 single beds as we are family of four. Breakfast was ok but not very much varied. Shower toilet and amenities are good, even there is sanitizer for towels which is unique. Only problem was parking space is not enough, but we managed it anyway. Overall, I would stay again if I have to choose the Elong hotel.
6/9
Response from Property: 非常感謝您選擇入住我們酒店並分享如此細緻的評價!看到您對大堂香氛、房間 cleanliness(整潔度)、家庭房三張單人床的貼心設計以及便利設施(尤其是毛巾消毒液)的認可,我們倍感榮幸,這些細節正是我們努力打造 “有温度的旅居體驗” 的初心。關於早餐種類的建議,我們已認真記錄並反饋至餐飲團隊,後續會逐步豐富餐品選擇,期待下次為您呈現更豐盛的早餐體驗。能成為您家庭出行的選擇,我們深感幸運。若您未來再次蒞臨,無論是家庭入住還是其他需求,我們都會全力提供更完善的服務,讓每一次相遇都成為温暖的回憶。期待與您再次相見!祝您生活愉快,萬事順遂!
Reinaldo krisnata
Gaming Twin Room (Whole House Heating+ Towel Sterilizer + Large Fridge)
Stayed in Mar 2025
Family
1 review
10.0/10
Outstanding
Posted on Apr 11, 2025
The hotel is very good location,walk 100 meter to KFC/yoshinoya/mcdonalds/pizza hut near to 5 avenue,very clean,staff is very helpful when i need wheelchair for my mom,they easily give to us,the breakfast also delicious,the room is very unique ,it have 2 gaming seat +monitor and very big refrigerator ,2 sofa and spacious area,the bed very comfortable,amenities complete,and the toilet have shower! Haha very rare at china,definetely will comeback again! Keep up the good job!
Response from Property: Dear Guest,Thank you so much for taking the time to share your wonderful experience at our hotel! We're absolutely thrilled to hear that you had such an enjoyable stay with us.It's delightful to know that our prime location met your needs, and you found it convenient to access nearby dining options. Your kind words about the cleanliness of our hotel, the helpfulness of our staff, and the delicious breakfast truly warm our hearts. We take great pride in providing a comfortable and accessible environment for all our guests, and we're glad we could assist you with the wheelchair for your mom.We're especially excited that you loved the unique features of your room! The gaming setup, spacious layout, and well - equipped amenities were designed to offer an exceptional experience, and it's amazing to hear that you appreciated them.Your comment about the shower made us smile! We're committed to continuously enhancing our services and facilities, and we can't wait to welcome you back on your next visit. Whether it's for business or leisure, we'll be here to ensure another memorable stay.Thank you again for your support and kind review. If there’s anything we can do to make your future stays even better, please don’t hesitate to let us know. Wishing you all the best!
Guest User
Special Enjoyment Audio-Visual Double Bed Room (Projector + Smart Control + Towel Sterilizer)
Stayed in Feb 2025
Couples
8 review
10.0/10
Outstanding
Posted on Apr 3, 2025
Love the hotel stay. 5 star experience and everything is so new. Robot can send the food straight to hotel room. Wide selection of breakfast choice and the hotel staff is so friendly. I would rate 10/10 for my stay.
Response from Property: Dear guest, we are very grateful for your high evaluation and full score of the hotel. We are glad to hear that you like our facilities and services, especially our robot food delivery service and rich breakfast options. Your praise for the friendly attitude of the staff will also be conveyed to them, which is a great encouragement for them. Thank you again for choosing to stay in our hotel and willing to share your wonderful experience. Looking forward to serving you again in the near future!
Guest User
Xiyue King-size Bed Room (self-contained Balcony + Intelligent Guest Control + Towel Disinfection Cabinet + Small Refrigerator)
Stayed in May 2025
Business travellers
57 review
9.0/10
Great
Posted on Jun 3, 2025
Wifi 5/5
Cleanliness 5/5
Bed comfortable 4/5
Service 5/5
I will definitely come back here
Yixin Twin Room (Smart Control + Towel Sterilizer + Mini Fridge)
Stayed in Sep 2024
Travel with friends
1 review
8.5/10
Very Good
Posted on Oct 6, 2024
The room is beautiful even though the view was not quite what i expected. The beds were comfortable and the room was equipped with necessary needs like good quality towels which is an important need for me in a hotel room. I would definitely book a room here again. I enjoyed my stay and was comfortable.
Response from Property: 感謝您選擇天津藝龍酒店, 感謝您對酒店的支持與信任, 同時感謝您對酒店提出的寶貴建議, 我們將繼續努力, 為您提供更加舒適温馨的入住體驗。 期待着您的再次光臨和惠顧!
Guest User
Xiyue King-size Bed Room (self-contained Balcony + Intelligent Guest Control + Towel Disinfection Cabinet + Small Refrigerator)
Stayed in Oct 2024
Couples
21 review
6.5/10
Posted on Nov 25, 2024
Room is clean but toilet flushing system is bad even though is a new hotel. Room is noisy with the traffic outside. Buffet spread is ok but location is not good.
Response from Property: Dear honored guest, thank you very much for your recognition of the cleanliness of our hotel room. We are sorry that we could not provide you with a pleasant stay. In response to your concerns, the hotel will make improvements and enhancements. We will continuously improve the quality of our hotel services and prepare well for our next meeting. Your dissatisfaction is our fault, and no amount of apologies can express the regret of Xiaoyi. Your sincere evaluation is a motivation for Xiaoyi to continue to improve. Thank you very much for your kind words. Finally, Xiaoyi wishes you a happy life and sincerely hopes that you can stay again to experience Xiaoyi's progress. At the same time, we have newly developed winter hot drinks and exquisite pastries for you to taste.
chan95
Yixin Twin Room (Smart Control + Towel Sterilizer + Mini Fridge)
Stayed in Oct 2024
Booked for others
29 review
10.0/10
Outstanding
Posted on Nov 12, 2024
This hotel is quite amazing. So clean, great service, and very helpful every time. Would always recommend.
Response from Property: Dear guests, thank you very much for your high opinion of our hotel! We have always been committed to providing our guests with a convenient and comfortable stay, and we are happy to satisfy you, and we look forward to you choosing our hotel again to continue to enjoy your wonderful journey!
Tan
Yixin Twin Room (Smart Control + Towel Sterilizer + Mini Fridge)
Stayed in Sep 2024
Couples
24 review
9.0/10
Great
Posted on Oct 28, 2024
Centralised aircon in mid Octobert already not providing cool air, so hot,open window to collect do2n but noisy
Response from Property: 尊敬的貴賓您好,很抱歉沒能給您帶來一個美好的入住體驗,酒店統一都是中央空調,考慮到天津最近天氣比較寒冷,衹能統一設定成暖風。您的誠懇評價是對小藝不斷進步的鞭策。特別感謝小主您,最後小藝祝您生活愉快,真心希望您能夠再次入住來感受小藝的進步。
Soon Peng Teng
Xiyue King-size Bed Room (self-contained Balcony + Intelligent Guest Control + Towel Disinfection Cabinet + Small Refrigerator)
Stayed in Oct 2024
Couples
28 review
9.5/10
Amazing
Posted on Nov 25, 2024
Good service, and clean hotel
Response from Property: Dear honored guest, thank you very much for your recognition of the cleanliness and service of our hotel room.I'm sorry that the environment didn't meet your expectations.Finally, Xiaoyi wishes you a happy life and sincerely hopes that you can stay again to experience Xiaoyi's progress. At the same time, we have newly developed winter hot drinks and exquisite pastries for you to taste.
Guest User
Xin Yue Twin Room (Intelligent Guest Control + Towel Sterilizing Cabinet + Small Refrigerator)
Stayed in Apr 2025
Family
5 review
10.0/10
Outstanding
Posted on May 19, 2025
This time I came to Tianjin with my elderly. The front desk was very considerate to upgrade the room. It was very considerate. In addition, the room was very clean. The lights, curtains and TV were all intelligently controlled, which was very novel. My family was very happy. I will come here again next time I come to Tianjin.
Original TextTranslated by Google
Response from Property: Thank you for choosing our hotel and sharing your warm experience! We are honored to know that the front desk upgraded the room for the elderly and that the clean guest room with intelligent control made the family happy. Tianjin's fireworks and convenient services are ready. Next time you bring your family, we will still leave a warm light for you. Looking forward to seeing you again! 😊
nongnong7668
Xin Yue Twin Room (Intelligent Guest Control + Towel Sterilizing Cabinet + Small Refrigerator)
Stayed in Apr 2025
Family
17 review
10.0/10
Outstanding
Posted on May 19, 2025
Convenient transportation, located near the Fifth Avenue, the room is clean and tidy, the whole house is smart, the front desk service is enthusiastic, and the takeaways I ordered twice were delivered by robots. It's cute and recommended!
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for choosing to stay in our hotel and writing this warm review with your heart! Every bit of feedback you mentioned is our driving force for progress. We are honored to be adjacent to the Wudadao scenic area to provide you with convenience and let you easily explore the city style. The cleanliness and tidiness of the room and the smart facilities are our unremitting pursuit of a comfortable experience. I am glad that they can bring convenience to you! The enthusiasm of the front desk partners and the caring delivery of the robot "assistant" are all the "warm service" we hope to deliver. Knowing that the two takeaways were safely delivered by robots and praised by you as "cute", our "little members" must be secretly happy! Your recommendation is the greatest recognition for us, and we look forward to continuing to create a comfortable stay experience for you every time in the future. Whenever you return, this is your warm station in the city~ I wish you a happy life and all the best!
Lvxingzhe-situ
Special Enjoyment Audio-Visual Double Bed Room (Projector + Smart Control + Towel Sterilizer)
Stayed in Apr 2025
Couples
3 review
7.0/10
Posted on May 18, 2025
The overall environment is good and the decoration is clean, but I found a bug on the bed. I didn't contact the front desk because it was too late that day. The next morning, I was told that such problems could be solved by changing rooms. Overall, it was OK
His breakfast is good
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for choosing to stay in our hotel and taking the time to share your experience. We deeply apologize for the unpleasant experience you encountered during your stay and take your issues very seriously. First of all, I am very glad to know that you have affirmed the overall environment, decoration and breakfast service of the hotel. This is a great encouragement to our team's service. We will continue to work hard to maintain and improve the quality. Regarding the bug problem in the guest room you mentioned, we have immediately reported it to the housekeeping department and cleaning team, and will immediately conduct a comprehensive cleaning and pest control on the room and the area on the same floor to prevent similar incidents from happening again. At the same time, we are very sorry that we were not able to solve the problem for you as soon as you discovered it. In the future, we will further increase the frequency of room inspections and optimize the nighttime emergency response mechanism to ensure that guests can get timely assistance when they encounter problems at any time. If you still choose us for your next stay, please contact us in advance. We will give priority to arranging a cleaned and disinfected room for you. We hope to have the opportunity to provide you with a better and more comfortable stay experience again. Thank you again for your tolerance and suggestions. I wish you a happy life and look forward to meeting you again!
Anonymous User
Special Enjoyment Audio-Visual Double Bed Room (Projector + Smart Control + Towel Sterilizer)
Stayed in Apr 2025
Business travellers
43 review
10.0/10
Outstanding
Posted on May 16, 2025
Good location, the scenic spot is right next to it, close to the Fifth Avenue, the room is clean and spotless, there are many breakfast samples, there are four washing machines and four dryers, there is a gym, clean and tidy, good environment, good service, satisfied
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your stay and your detailed comments! The hotel is close to scenic spots and the Fifth Avenue, allowing you to easily explore the city scenery. We are honored. The rooms are "spotless" and the public facilities are clean and complete. These are all our daily maintenance. I am glad that you have noticed it! Your recognition of the richness of breakfast and the quality of service has given the team a boost! Your satisfaction is our greatest motivation. We look forward to your visit next time and continue to create a comfortable and convenient travel experience for you~😊
Luxiaojiadehuashengmi
Special Enjoyment Audio-Visual Double Bed Room (Projector + Smart Control + Towel Sterilizer)
Stayed in Apr 2025
Family
14 review
10.0/10
Outstanding
Posted on May 16, 2025
The front desk service was very good and very welcoming.
The decoration is very stylish, and my parents and wife are all very satisfied.
The towels are also sterilized.
The bed sheets are very clean and not itchy at all.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying with us! We are so happy that you recognized our front desk service. Enthusiasm is our standard. It is an honor that your family is satisfied with our decoration style! Disinfecting towels and keeping bedding clean are basic operations, and your comfortable stay is our small goal! Looking forward to serving you next time and wish you a happy life!
Zhangdapangdelipang
Time Family Twin Room (Smart Control + Towel Sterilizer + Mini Fridge)
Stayed in Apr 2025
Family
1 review
10.0/10
Outstanding
Posted on May 17, 2025
The hotel is clean, spacious and bright, with convenient facilities. The service is excellent, enthusiastic, efficient, and basically responsive. The room rate is affordable, parking is free, and I am very satisfied with my stay. The only drawback is that there are not many parking spaces. My children love robots and houses.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your detailed and sincere evaluation! We are very pleased to know that the hotel's clean and spacious environment, convenient facilities, warm and efficient service, affordable room rates and free parking services can satisfy you and your family! In particular, the children like robots and rooms, which makes us particularly happy, as if we saw the stars in the little guy's eyes~ Regarding the problem of limited parking spaces, we are deeply sorry and thank you very much for your understanding. At present, we are actively cooperating with the surrounding areas to strive to expand more parking spaces, and hope to provide a more complete parking experience for self-driving guests in the future. Every feedback from you is a step for our progress. It is our greatest honor to be a warm station on your journey! I look forward to bringing more comprehensive services to you and your family when we meet again next time, so that every stay will be full of warmth and surprises! I wish you a happy family and healthy growth of your baby, and look forward to meeting you again!