No. 167 Dagu North Road, Heping District, Tianjin, 300040, ChinaView Hotel Details
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The Ritz-Carlton, Tianjin Guest Reviews
4.8/5
Excellent
1886 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(1886)
Positive reviews(1853)
Reviews with photos/video(674)
Delicious breakfast(154)
Well decorated(145)
Luxurious(65)
Perfect for kids(42)
Garden view(31)
Tasty restaurant(29)
Excellent afternoon tea(11)
Negative reviews(33)
Guest User
Deluxe Queen Room
Stayed in Nov 2024
Couples
3 review
5.0/5
Outstanding
Posted on Jan 2, 2025
Great stay, friendly staff and was well taken care of. Love the decor and our room.
Response from Property: Dear Honored Guest,Thank you for staying with The Ritz-Carlton Tianjin and sharing your compliments for us. I am so honored that our ladies and gentlemen had provided you a pleasant stay experience. Your satisfactory and recognition are always the most important goal which we are chasing for. Please accept my sincere appreciation for your compliments and recognitions.On behalf of all the ladies and gentlemen, wish you a good day and we are looking forward to seeing you for next visit!Best regards,Quality Team
Jason Sim87
Deluxe Queen Room
Stayed in Feb 2024
Family
3 review
4.7/5
Amazing
Posted on Mar 18, 2024
In my view, Ritz Tianjin is the branch with the highest service level. ( i visited Singapore, Kuala Lumpur, Beijing financial street and Beijing Huamao centre so far)
1. 3 days before arrival - The branch called me to confirm the number of visitors (couple + 7 month old); and the purpose of visit (wedding anniversary)
2. Upon arrival - We were greeted by friendly staffs whom helped us with our 3 luggages and they did it with a smile
3 Miss Freya Luo lead us to the check in and was explaining the restaurants and facilities of the branch
4. During stay, our garbage and room was cleaned up no less than 2 times a day (we only stayed 2 days)
5. Miss Freya, also helped us to arrange parcels (mainly infant diapers and napkins) to be sent to the hotel
6. The exterior of the hotel resembles a castle and its truly special
The hotel is merely a room; the service provided by each of the staffs here makes this experience truly memorable
Thanks again Freya!
Response from Property: Dear Guest,Thank you for staying with The Ritz-Carlton Tianjin and providing your nice feedback to us. Your compliments and encouragement have brought a huge power to all the ladies & gentlemen, especially for Freya. We will be always devoted to creating unique, memorable and personalized service to our guests. On behalf of Freya and all the ladies and gentlemen, we wish you all the best and look forward to meeting you soon! Quality Department, The Ritz-Carlton Tianjin
MAX GW
Victoria Suite
Stayed in Sep 2024
Couples
73 review
5.0/5
Outstanding
Posted on Dec 4, 2024
Victoria suite is decent but it is a little bit weird there’s no TV in bedroom
Response from Property: Dear Honored Guest,Thank you for staying with The Ritz-Carlton Tianjin and sharing your compliments for us. I am so honored that our ladies and gentlemen had provided you a pleasant stay experience and thank you so much for your suggestions. Your satisfactory and recognition are always the most important goals which we are chasing for. Please accept my sincere appreciation for your compliments and recognitions.On behalf of all the ladies and gentlemen, wish you a good day and we are looking forward to seeing you for next visit!Best regards,Quality Team
Helen
Deluxe Queen Room
Stayed in Sep 2024
Family
1 review
5.0/5
Outstanding
Posted on Oct 23, 2024
Great breakfast, spacious rooms, excellent services and good location.
Response from Property: Dear Honored Guest,Thank you for staying with The Ritz-Carlton Tianjin and sharing your compliments for us. I am so honored that our ladies and gentlemen had provided you a pleasant stay and dining experience. Your satisfactory and recognition are always the most important goals which we are chasing for. Please accept my sincere appreciation for your compliments and recognitions.On behalf of all the ladies and gentlemen, wish you a good day and we are looking forward to seeing you for next visit!Best regards,Quality Team
Guest User
Terrace Super King Room
Stayed in Sep 2023
Family
2 review
3.2/5
Posted on Oct 6, 2023
Maybe it's because I had high expectations, but I'm disappointed that it's a pretty old hotel. And the worst part was the smelling at our floor.
Although the hotel changed rooms and was kind. But when I woke up in the morning, I had a headache because of the smell of the bathroom. The staff was really kind, perhaps because of the Ritz-Carlton service training.
I recommend a renovation for the next step.
Response from Property: Dear Honored Guest,Thank you for staying with The Ritz-Carlton Tianjin and sharing your feedback with us. Please accept my sincere apology regarding the smell issue which made your stay unperfect. Your comments will be highly valued as our motivation to continuously improve our service and facilities. We sincerely to welcome you back in a coming further and will try our best to provide you a unique and memorable stay!On behalf of all the ladies and gentlemen of the castle, we wish you all the best and look forward to meeting you again.QualityThe Ritz-Carlton Tianjin
OB
Deluxe Queen Room
Stayed in Aug 2023
Solo travellers
5 review
4.7/5
Amazing
Posted on Sep 18, 2023
The hotel is grand - and old-world stately charm, feeling like from another era. If you want glitz and glam you will not find it here. The staff was quite pleasant, helpful and responsive on every level from doormen, front desk to cleaning. The breakfast was top notch with lots of nice offerings.
Response from Property: Dear Guest: Thank you for staying with us and writing the comments for us and thank you for your trust and recognition of the hotel and employee. We will continue to strive to bring our guests even better products and services! Sincerely look forward to your visit again, best wishes. Guest Relation Department.
PRIYASHA
Deluxe Queen Room
Stayed in Jun 2022
Solo travellers
5 review
5.0/5
Outstanding
Posted on Jul 7, 2022
Luxury at it s best!!
Response from Property: Dear Guest,On behalf of the entire hotel team, we want to thank you for sharing your comments of your recent stay at The Ritz-Carlton, Tianjin.It is always encouraging to hear positive feedback and satisfied experience, particularly when they come from those who matter the most – you! Hopefully, we will see you again soon ! Have a wonderful day!The Ritz-Carlton, TianjinQuality Team
Abdulmohsen
Deluxe Suite
Stayed in Mar 2023
Family
4 review
5.0/5
Outstanding
Posted on May 15, 2023
Great staff and service
Response from Property: Dear Guest, thank you for staying with The Ritz-Carlton Tianjin and spending your time rating for us. Your compliment is the most powerful encouragement to all the ladies and gentlemen. We are looking forward to you next visit! Best regards, Quality Department.
KaneJ62
Deluxe Room - Courtyard-View (Double Bed)
Stayed in Jun 2022
Couples
14 review
5.0/5
Outstanding
Posted on Aug 2, 2022
thanks,ritz!she said yes!
Response from Property: Dear guests: Hello! Here is a warm greeting from The Ritz-Carlton, Tianjin! Thank you for choosing The Ritz-Carlton, Tianjin and for your trust and recognition. Here, on behalf of all the gentlemen and ladies of The Ritz-Carlton, Tianjin, I would like to express my sincere thanks for taking the time to comment on the hotel! Sincerely look forward to your visit again and wish you a happy life! The Quality Inspection Department of The Ritz-Carlton, Tianjin
Yuanqiruanou
Club Executive Suite
Stayed in Dec 2024
Family
20 review
5.0/5
Outstanding
Posted on Feb 9, 2025
I originally booked a British deluxe suite, but because the view was the inner garden, I upgraded to a Carlton suite.
The area is indeed very large, facing the street view, with a small balcony, and it was very comfortable to stay for six days.
A small box of mineral water will be delivered every day, and the room has been cleaned after returning to the hotel from playing outside. 😊
All meals can be solved on the executive floor. Dinner has 5 or 6 hot dishes, some cold dishes and salads, fruits, cakes, bread, drinks and wine. There will be live food on the island every day, such as freshly made dumplings, Vietnamese rice noodles, freshly made hamburgers, etc. I think it is already very rich. It is recommended to eat breakfast on the 1st floor. There is still less food on the 9th floor.
In addition to going to the Binhai New Area in Tianjin, the rest of the attractions are mostly in various corners of the city, and it is also very convenient to call a taxi. The Spring Festival in Tianjin was very leisurely and passed quickly.
Original TextTranslated by Google
6/20
Response from Property: 尊敬的客人, 感謝您選擇下榻天津麗思卡爾頓酒店陪伴您度過傳統新春佳節,在這裏我謹代表酒店全體紳士淑女對您抽出寶貴時間為酒店進行點評表示由衷的感謝!您的讚美對我們來説是非常温暖的力量,感謝您對服務及餐廳等方面的極力認可和推薦,我們將帶着您的支持與厚愛不斷完善產品、提升服務,為客人創造更加美好的麗思卡爾頓體驗!誠摯地期待您的再次光臨,祝您新春愉快,蛇年大吉! 天津麗思卡爾頓酒店質量部
Wudishengsheng
Deluxe Suite
Stayed in Jan 2025
Family
2 review
5.0/5
Outstanding
Posted on Feb 11, 2025
**Environment**
The hotel is located in a historic British-style building with an elegant appearance. It combines classical and modern design styles and is full of European aristocratic atmosphere.
**Geographic location**: Located in the center of Tianjin, adjacent to the Wudadao Historical and Cultural District, it is convenient for tourists to explore the history and culture of Tianjin.
**Service**
The staff are well-trained and provide meticulous service, focusing on the needs of guests from check-in to check-out.
**Summary**
The Ritz-Carlton, Tianjin has become a benchmark for high-end hotels in Tianjin with its luxurious and elegant environment and impeccable service. Whether it is a business trip or a leisure vacation, it can provide guests with the ultimate stay experience.
Original TextTranslated by Google
6/9
Response from Property: 尊敬的客人, 感謝您選擇下榻天津麗思卡爾頓酒店,在這裏我謹代表酒店全體紳士淑女對您抽出寶貴時間為酒店進行點評表示由衷的感謝!您的認可對我們來説是非常温暖的力量,我們一定會努力完善產品和提升服務,為客人創造更加美好的麗思卡爾頓體驗!誠摯地期待您的再次光臨,祝您元宵節快樂,蛇年大吉! 天津麗思卡爾頓酒店質量部
Guest User
Deluxe Queen Room
Stayed in Jan 2025
Couples
14 review
4.8/5
Amazing
Posted on Feb 7, 2025
Overall it's pretty good. I've always trusted Ritz-Carlton. I felt very good staying in Tianjin for one night. The bedding was very comfortable. The hotel's aesthetics were online and very beautiful. The only thing is that the toilet could have an extra trash can. I'm more used to having a trash can.
Original TextTranslated by Google
Response from Property: 尊敬的客人, 感謝您選擇下榻天津麗思卡爾頓酒店,在這裏我謹代表酒店全體紳士淑女對您抽出寶貴時間為酒店進行點評表示由衷的感謝!您的認可對我們來説是非常温暖的力量,感謝您提出的反饋建議,我們一定會努力完善產品和提升服務,為客人創造更加美好的麗思卡爾頓體驗!誠摯地期待您的再次光臨,祝您新春愉快,蛇年大吉! 天津麗思卡爾頓酒店質量部
Katrinaaaa Z
Deluxe Queen Room
Stayed in Jan 2025
Family
26 review
5.0/5
Outstanding
Posted on Feb 12, 2025
The Ritz in Tianjin has a very good reputation. After staying here this time, I felt that the experience was great. I also purchased the executive lounge treatment service with five meals a day. It was very worry-free. The dishes were very appetizing. The hotel decoration was magnificent. I took a lot of photos in the art corridor. It was very photogenic. I will choose it again when I come to Tianjin next time.
Original TextTranslated by Google
Response from Property: 尊敬的客人, 感謝您選擇下榻天津麗思卡爾頓酒店,在這裏我謹代表酒店全體紳士淑女對您抽出寶貴時間為酒店進行點評表示由衷的感謝!您的認可對我們來説是非常温暖的力量,感謝您尤其對行政酒廊禮遇的支持和厚愛,我們一定會努力完善產品和提升服務,為客人創造更加美好的麗思卡爾頓體驗!誠摯地期待您的再次光臨,祝您生活愉快! 天津麗思卡爾頓酒店質量部
Nabaobeier🥊
Deluxe Queen Room
Stayed in Jan 2025
Solo travellers
6 review
5.0/5
Outstanding
Posted on Feb 6, 2025
The room is in a typical Ritz-Carlton style. Thanks to the front desk lady for upgrading me to the executive floor at a relatively favorable price (I had several meals in the lounge 🤤). The location of the hotel is also very good, and the nearby streets are beautiful. I recommend everyone to stroll around before and after dinner.
Original TextTranslated by Google
Response from Property: 尊敬的客人, 感謝您選擇下榻天津麗思卡爾頓酒店來陪伴您及家人度過團團圓圓新春佳節,在這裏我謹代表酒店全體紳士淑女再次獻上最誠摯的新年祝福!同時感謝您願意花時間為酒店進行點評,您的認可與誇讚是我們前行的動力,萬分期待能與您再次歡聚。祝您新春快樂,蛇年大吉! 天津麗思卡爾頓酒店質量部
Huahuapangzai
Deluxe Queen Room
Stayed in Jan 2025
Family
7 review
5.0/5
Outstanding
Posted on Feb 5, 2025
The service is very good, the environment is also nice. I eat several meals a day in the hotel. The breakfast is rich, and there will be freshly baked snacks delivered to you. It's like a little princess living in a European castle. I can experience the full service of the executive lounge, and there is a driver to send you a car when I go out.
Original TextTranslated by Google
6/7
Response from Property: 尊敬的客人, 感謝您選擇下榻天津麗思卡爾頓酒店並願意花時間為酒店進行點評,您的認可與誇讚是我們前行的動力,同時更感謝您的反饋和建議我們一定會跟進及優化。我們萬分期待能與您再次歡聚,值此傳統新春佳節之際,天津麗思卡爾頓酒店全體紳士淑女祝您及家人新年快樂,蛇年大吉! 天津麗思卡爾頓酒店質量部