Hotel Villa Fontaine Tokyo-Ueno Okachimachi Guest Reviews
4.4/5
Very Good
906 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.4
Service4.5
Cleanliness4.6
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All reviews(906)
Positive reviews(880)
Reviews with photos/video(193)
Easy to get around(121)
Close to metro(70)
Quiet & comfortable(64)
Convenient for shopping(36)
Friendly front desk staff(29)
Tasty coffee(8)
Negative reviews(26)
Anonymous User
Renewal Double Room Non smoking
Stayed in Dec 2024
Couples
38 review
3.7/5
Posted on Feb 1, 2025
Staying for five days four night.
Hotel a bit far from the subway, walking about 10mins from hotel to the subways.
Tried to buy one day breakfast but the breakfast is not nice and very few choices.
The place is very quiet but don’t have night life because living far from the food street
Response from Property: Thank you very much for staying at Hotel Villa Fontaine Tokyo Ueno Okachimachi. We also appreciate you taking the time to provide us with your feedback despite your busy schedule. We regret that we were unable to meet your expectations regarding the location of our hotel and the breakfast. We sincerely apologize for the inconvenience caused to you despite you having chosen our hotel from among the many options available. All of our staff will continue to make every effort to ensure that you have a comfortable stay in the future. Manager, Hotel Villa Fontaine Tokyo Ueno Okachimachi
bellsterr
Renewal Superior Twin Room Non smoking
Stayed in Dec 2024
Couples
2 review
5.0/5
Outstanding
Posted on Jan 31, 2025
i love it so much here in this hotel. i would say it’s convenien for muslim tourists to stay here since it’s really close to halal restos and konbini. wagyu panga is literally 2 mins walking from the hotel. alao halal ramen spots are within a few minutes of walking. super clean, change our towels and pyjamas everyday. really kind staffs and room is quite spacious can fit in 2 big luggages. overall recommended!
Response from Property: Thank you for staying at Villa Fontaine Tokyo-Ueno Okachimachi.
Thank you for posting a nice review.
I am really glad to hear your opinion. I am going to share it with our staffs.
We will be waiting for your next stay.
Villa Fontaine Tokyo-Ueno Okachimachi.
Manager
Guest User
Run Of House
Stayed in Dec 2024
Solo travellers
1 review
4.5/5
Great
Posted on Jan 10, 2025
The front desk staff was very helpful. She assisted me by calling the store to check the stock of air purifiers, as I needed one urgently before returning to Los Angeles. I live in a wildfire zone, so it’s essential to have one for emergencies.
Response from Property: Thank you for staying at Villa Fontaine Tokyo-Ueno Okachimachi.
Thank you for posting a nice review.
I am humbled by your kind word about our staffs. I am going to share your review with staffs.
We will be waiting for your next stay.
Villa Fontaine Tokyo-Ueno Okachimachi.
Manager
Tuna506
Twin Room Non Smoking
Stayed in Nov 2024
Family
6 review
5.0/5
Outstanding
Posted on Jan 5, 2025
The room was clean and comfortable. But quite small for 2 people with big luggage. The staff was very helpful and welcoming.
Response from Property: Thank you for staying at Villa Fontaine Tokyo-Ueno Okachimachi. Thank you for posting a nice review. I am humbled by your kind word about our staffs. I am going to share your review with staffs. We will be waiting for your next stay. Villa Fontaine Tokyo-Ueno Okachimachi. Manager
EnjoyTripss
Renewal Double Room Non smoking
Stayed in Nov 2024
Family
14 review
3.7/5
Posted on Dec 25, 2024
The location is in a more residential than tourism area. Hence, unless you have an unlimited ride metro ticket, it requires a 15-20 min walk.
Response from Property: Thank you for staying at Villa Fontaine Tokyo-Ueno Okachimachi.Thank you for posting a review.We are very sorry made you feel uncomfortable.We will continue to aim for hotels that will be appreciated by our customers.We will be waiting for your next stay.Villa Fontaine Tokyo-Ueno Okachimachi.Manager
Anonymous User
Renewal Double Room Non smoking
Stayed in Aug 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Nov 4, 2024
Very nice, Fendi Villa in Ueno Okachimachi, Tokyo is a unique hotel offering a luxurious accommodation experience. Here are some reviews and features about this hotel:
1. **Location**: The hotel is conveniently located in the Ueno area, close to multiple subway lines, making it easy for tourists to access major attractions in Tokyo, such as Ueno Park, museums, and shopping areas.
2. **Facilities**: The hotel's interior design is modern and luxurious, equipped with high-quality facilities, including a gym, restaurants and high-end room service. Some room types offer beautiful city views.
3. **Service**: Service quality is generally rated as excellent, with friendly and professional staff able to meet guests' various needs.
4. **Room**: The guest rooms are elegantly designed, equipped with comfortable beds, modern bathroom facilities, and necessary daily conveniences, suitable for business and leisure travelers.
Overall, Hotel Villa Fendi Tokyo Ueno Okachimachi is a convenient and luxurious choice for travelers who want to enjoy high-quality accommodation. If you need more specific information or reviews, please let me know!
Response from Property: Thank you for staying at Villa Fontaine Tokyo-Ueno Okachimachi.
Thank you for posting a nice review.
I am really glad to hear your opinion. I am going to share it with our staffs.
We will be waiting for your next stay.
Villa Fontaine Tokyo-Ueno Okachimachi.
Manager
Guest User
Renewal Double Room Non smoking
Stayed in Feb 2025
Other
1 review
4.0/5
Very Good
Posted on Mar 17, 2025
For some reason I was stuck at Narita airport for three nights and was not able to check into the hotel.
Response from Property: この度はホテルヴィラフォンテーヌ上野店にご宿泊頂きまして誠にありがとうございます。また、お忙しい中ご評価をお寄せいただき重ねてお礼申し上げます。
今回のご滞在はいかがでしたでしょうか。快適にご滞在いただけたようでしたら幸いでございます。 またお近くへお越しの際は当ホテルにてスタッフ一同お待ち申し上げております。
ホテルヴィラフォンテーヌ上野御徒町店 マネージャー
Yugesh Shan
Renewal Double Room Non smoking
Stayed in Jan 2025
Couples
53 review
5.0/5
Outstanding
Posted on Feb 26, 2025
The location of the hotel was close to a few metro stations. But a bit far from Ginza and Shibuya. The shower pressure was weak and the rooms were a bit small for the price.
Response from Property: Thank you for staying at Hotel Villa Fontaine Tokyo Ueno Okachimachi. We also appreciate you taking the time to send us your feedback despite your busy schedule.
We are very sorry that we were unable to meet your expectations regarding the room. We sincerely take the opinions of all our customers seriously and will strive to improve our services from various angles so that everyone can be pleased.
We apologize for the wording, but we will consider your opinion as an issue for the entire hotel and share it with all employees, including our management, and strive to devise and implement improvement measures as soon as possible. We ask for your understanding.
Villa Fontaine Tokyo-Ueno Okachimachi.
Manager
Anonymous User
Renewal Double Room Non smoking
Stayed in Jan 2025
Family
3 review
4.7/5
Amazing
Posted on Feb 16, 2025
Nice staff, tokyo subway pass available at reception, short walk to train station and convenience stores. Room was okay, a bit spacious than typical tokyo hotels but still a bit tight/small. Fits like 1 open x-large luggage and can still walk around the room. Bathroom has shower and tub.
Response from Property: Thank you for staying at Villa Fontaine Tokyo-Ueno Okachimachi.
Thank you for posting a nice review.
As you said we are located close to Tokyo sightseeing place.
We have the three nearest stations. It is very convenience for Tokyo trip.
We will continue to aim for hotels that will be appreciated by our customers.
We will be waiting for your next stay.
Villa Fontaine Tokyo-Ueno Okachimachi.
Manager
Guest User
Renewal Double Room Non smoking
Stayed in Jan 2025
Family
1 review
4.7/5
Amazing
Posted on Feb 16, 2025
The hotel is located in a quiet area, away from the crowds. Traveling is very convenient if you use Shin-Okachimachi Station on the Oedo Line or Tsukuba Express, which connects to other train lines. The Double Room with one double bed provides ample living space. The room is exceptionally clean, and the front desk staff make a great effort to assist international guests.
I was particularly impressed that the hotel allowed me to temporarily store my large suitcase while I traveled to another city for a short period. What I did not expect was the staff’s willingness to properly dispose of my broken suitcase in accordance with the city’s regulations. If I have the opportunity, I will definitely stay here again.
Response from Property: Thank you for staying at Villa Fontaine Tokyo-Ueno Okachimachi.
Thank you for posting a nice review.
I am really glad to hear your opinion. I am going to share it with our staffs.
We will be waiting for your next stay.
Villa Fontaine Tokyo-Ueno Okachimachi.
Manager
andoesmeralda
Renewal Double Room Non smoking
Stayed in Dec 2024
Travel with friends
5 review
5.0/5
Outstanding
Posted on Jan 26, 2025
My friends are very happy and glad they enjoyed their stay. Overall satisfied with their stay reservation.
Response from Property: Thank you for staying at Villa Fontaine Tokyo-Ueno Okachimachi.
Thank you for posting a nice review.
I am really glad to hear your opinion. I am going to share it with our staffs.
We will be waiting for your next stay.
Villa Fontaine Tokyo-Ueno Okachimachi.
Manager
Ma Adora Tricia Fajardo
Renewal Double Room Non smoking
Stayed in Nov 2024
Family
10 review
5.0/5
Outstanding
Posted on Dec 12, 2024
Great hotel! Good location - near to multiple stations! Hotel amenities are superb from hair iron, curler, weighing scale, coffee, tea, skin care and a lot more. They really provide everything that you need. They also sell subway tickets at the property and has currency exchange. Definitely will stay here again!
Response from Property: Thank you for staying at Villa Fontaine Tokyo-Ueno Okachimachi.Thank you for posting a nice review.I am really glad to hear your opinion. I am going to share it with our staffs.We will be waiting for your next stay.Villa Fontaine Tokyo-Ueno Okachimachi.Manager
Phyoe Thandar (ピョー)
Run Of House
Stayed in Feb 2025
Travel with friends
1 review
4.7/5
Amazing
Posted on Mar 11, 2025
When I come back to Tokyo, I will visit this hotel again. Thank you.
Response from Property: Thank you for staying at Villa Fontaine Tokyo-Ueno Okachimachi.
Thank you for posting a nice review.
I am really glad to hear your opinion. I am going to share it with our staffs.
We will be waiting for your next stay.
Villa Fontaine Tokyo-Ueno Okachimachi.
Manager
Allen
Twin Room Non Smoking
Stayed in Apr 2024
Couples
16 review
5.0/5
Outstanding
Posted on May 27, 2024
The hotel is excellent. The location and price is really reasonable. The room is of okay size and definitely a good choice for those who want to stay in Ueno.
Response from Property: Thank you for staying at Villa Fontaine Tokyo-Ueno Okachimachi.
Thank you for posting a nice review.
I am glad to hear it. Almost rooms are completed renovation last year. I wish you have comfortable stay.
We are looking forward to seeing you again.
Villa Fontaine Tokyo-Ueno Okachimachi.
Manager
Maria Gabriela
Renewal Double Room Non smoking
Stayed in Oct 2024
Solo travellers
1 review
4.7/5
Amazing
Posted on Nov 20, 2024
The room was super nice and clean. The staff was also very nice. Very nice area and I wish I could have stayed a few more nights there.
Response from Property: Thank you for staying at Villa Fontaine Tokyo-Ueno Okachimachi.Thank you for posting a nice review.I am humbled by your kind word about our staffs. I am going to share your review with staffs.We will be waiting for your next stay.Villa Fontaine Tokyo-Ueno Okachimachi.Manager