The Sanctuary Nam Ngum Beach Resort

The Sanctuary Nam Ngum Beach Resort Reviews

The Sanctuary Nam Ngum Beach Resort

Ban Tha Heua, Vang Vieng, LaosView Hotel Details
The Sanctuary Nam Ngum Beach Resort
The Sanctuary Nam Ngum Beach ResortThe Sanctuary Nam Ngum Beach ResortThe Sanctuary Nam Ngum Beach Resort
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The Sanctuary Nam Ngum Beach Resort Guest Reviews

4.3/5
Very Good
34 review
Verified reviews
Location4.2
Amenities4.3
Service4.3
Cleanliness4.3
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All Reviews(34)
Positive reviews(31)
Reviews with photos/video(11)
Negative reviews(3)
Iana en Sh
Superior Bungalow
Stayed in May 2024
Couples
35 review
5.0/5
Outstanding
Posted on May 4, 2024
Such an amazing place so we decided to extend our stay. The only difficulty is to get around as it’s far from the city center, but the rest is fantastic.
Response from Property: Dear Iana en Sh,Thank you for taking your time to leave such an inspiring feedback about your recent stay at our hotel. It's a great pleasure for us to know that you enjoyed your stay, and we look forward to welcoming you again soon!Best regards,The Sanctuary Hotels & Resorts Team.
Wirunrat
Superior Bungalow
Stayed in Dec 2023
Couples
28 review
4.0/5
Very Good
Posted on Dec 27, 2023
The Sanctuary Nam Ngum Beach Resort in Vientiane left me utterly impressed with its serene ambiance and exceptional hospitality. Nestled by the tranquil Nam Ngum Lake, the resort offers breathtaking views and a peaceful escape from the hustle and bustle. The well-designed cottages blend seamlessly with nature, providing a comfortable and stylish retreat. The resort's commitment to sustainability is commendable, and the staff's warmth and attentiveness added a personal touch to my stay. With a range of activities and delectable dining options, the Sanctuary Nam Ngum Beach Resort stands out as a perfect haven for those seeking relaxation and natural beauty. Highly recommended for an unforgettable getaway.
Response from Property: Dear Wirunrat,We are delighted to have been able to bring you satisfaction. It is fundamental for us to satisfy our kind customers and we put all means to meet your expectations. Thank you for choosing our hotel for your trip and we look forward to welcoming you again soon.Best regards,The Sanctuary Hotels & Resorts Team.
Catz
Family Bungalow
Stayed in Oct 2023
Friends
6 review
4.5/5
Great
Posted on Oct 9, 2023
Great place with friendly staff, especially at the reception. Clean rooms and nice view. Clean pool overlooking the River … They need to make a proper walkway because the main entrance area floods..I ruined my sneakers.
Response from Property: DearCatz,Thanks for sharing your feedback from your stay, we really appreciate your kind words. However we are saddened to hear your comments about our the walkway to the main entrance. We have taken into account your remarks and will pass on your feedbacks to the management team.Best regards,The Sanctuary Hotels & Resorts Team.
tati
Deluxe Poolside Bungalow
Stayed in Feb 2023
Friends
5 review
4.0/5
Very Good
Posted on Feb 17, 2023
Really nice place
Response from Property: Dear tati,On behalf of the entire Sanctuary team, we would like to thank you for the nice comment you posted : it has made our day.We are happy to hear that you have been satisfied with your stay.Thank you for choosing us for your stopover and we hope to see you soon!
Guest User
Deluxe Bungalow
Stayed in Dec 2023
Couples
4 review
3.0/5
Posted on Dec 4, 2023
The hotel lacks maintenance. The restaurant prices are in dollars and the exchange rate used in KIP is the illegal black market rate.
Original TextTranslated by Google
Response from Property: Dear Guest, We wish to apologize if we did not meet your expectations, please kindly allow us to give a better explanation here: The kip has lost 3 times its value since the COVID crisis. The banks are trying to play down the devaluation by offering exchange rates that are 20% lower than they actually are. Suppliers are now asking 24,000 kip for 1USD, while the bank is asking 21,000 kip. Therefore our exchange rate matches our operational reality further than that of the banks rate. We are sorry that this was not made clear to you and have led to this misunderstanding. We once again apologize that our maintenance service did not meet your expectations. We have relayed this issue to the according department to ensure that it won't happen again. We hope that we've addressed all your concerns. Please don't hesitate to reach out to us on our website and allow us to meet your next needs and expectations. Best regards,The Sanctuary Hotels & Resorts Team.
Guest User
Superior Bungalow
Stayed in Feb 2023
Friends
1 review
5.0/5
Outstanding
Posted on Apr 4, 2023
Accommodation next to the river, beautiful view, great value for the price.
Original TextTranslated by Google
Response from Property: Dear Guest,On behalf of the entire Sanctuary team, we would like to thank you for the nice comment you posted : it has made our day.We are happy to hear that you have been satisfied with your stay.Thank you for choosing us for your stopover and we hope to see you soon!Best regards,The Sanctuary Hotels& Resorts Team.
Tony2020
Superior Bungalow
Stayed in Apr 2022
Other
9 review
3.0/5
Posted on Apr 3, 2022
Lost contact due to phone calls but the place is pretty good
Original TextTranslated by Google
Response from Property: Dear Tony2020,The whole team of Sanctuary Hotel joins me in thanking you selecting our hotel as the destination of your holidays and for taking the time to review us.We are delighted to have been able to bring you satisfaction. It is fundamental for us to satisfy our kind customers and we put all means to meet your expectations.We appreciate your comments and suggestions, the issues you raised are under improvements and we continuously strive in providing the best service to our clients.
Super fin
Superior Bungalow
Stayed in Jun 2022
Family
4 review
1.0/5
Posted on Jun 25, 2022
Not in accordance with the pro mode at all is that the mother is not satisfied.
Original TextTranslated by Google
Response from Property: Dear Super fin, Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.Please feel free to reach out to us through our website with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
Guest User
Stayed in Jan 2024
Other
0 review
5.0/5
Outstanding
Posted on Jan 11, 2024
Sanctuary Nam Ngum Beach Resort might be a little off the beaten track, but WHAT A GEM! A calm and quiet oasis only two hours north of Vientiane, and just a short ride away from Vang Vieng. The accommodations are stylish, modern, and EXTREMELY comfortable, even luxurious. And the options you have for water sports / activities are many - pedal boating, jet skis, kayak, Stand Up Paddle Boarding, or just relax by the gorgeous swimming pool with a view out over the lake instead. The restaurant serves great food, and breakfast s varied and well-managed, and the staff do everything they can to ensure a pleasant stay, always with a smile. I wish I could have stayed longer!
Response from Property: Dear Gavin V69, Sabaidee. The whole team of Sanctuary Hotel joins me in thanking you selecting our hotel as the destination of your holidays and for taking the time to review us. We are delighted to have been able to bring you satisfaction. It is fundamental for us to satisfy our kind customers and we put all means to meet your expectations. Best regards, The Sanctuary Hotels & Resorts Team.
Michaela B
Stayed in May 2024
Couples
5.0/5
Outstanding
Posted on May 23, 2024
Beautiful, peaceful place, connected with the nature around, with delicious food and amazing view. We stopped by on our way to visit the lake and we had an amazing stay at the resort. Special thanks to Boun for his welcome. We'll come back soon
Response from Property: Dear michaelabO966GD, We thank you very much for the interest you have in our hotel, and the nice review you left. All your sentiments go straight to our hearts. Thank you for choosing our hotel for your trip and we look forward to welcoming you again soon. Best regards, The Sanctuary Hotels & Resorts Team.
Guest User
Stayed in Sep 2023
Couples
0 review
4.0/5
Very Good
Posted on Sep 15, 2023
I stayed at the Sanctuary Nam Ngum Beach Resort in Vang Vieng this summer. The resort boasts breathtaking views of Nam Ngum Lake, which we enjoyed from our spacious terrace. Visiting during the off-season meant fewer water activities but provided a serene atmosphere to appreciate nature. The resort features a lovely, often tranquil swimming pool. Dining was a highlight, offering table-served breakfasts and flavorful dinners, including traditional dishes like khao pad and paah savanh. While the resort's riverside location was idyllic, it did attract some night insects and lizards. Nevertheless, keeping the doors closed resolved this, adding to the soothing ambiance. Nearby hiking trails provided glimpses of local scenery, offering a peaceful escape into nature. Exploring the adjacent small village gave us insights into the local culture, including practices like fish drying and rooster fighting, though the latter has lost popularity. The resort is situated outside the city center but offers complimentary bicycles for exploration and a $18 pick-up/drop-off service at the train station. I recommend this resort to nature enthusiasts, even during the off-season. Its picturesque riverside setting is captivating, and there are numerous easy hiking trails to explore.
6/22
Response from Property: Dear Lina E, Sabaidee. The whole team of Sanctuary Hotel joins me in thanking you selecting our hotel as the destination of your holidays and for taking the time to review us. We are delighted to have been able to bring you satisfaction. It is fundamental for us to satisfy our kind customers and we put all means to meet your expectations. Best regards, The Sanctuary Hotels & Resorts Team.
Guest User
Stayed in Jul 2023
Family
0 review
3.0/5
Posted on Jul 17, 2023
We stayed at the resort/hotel for 5 days in July. We wanted to stay outside the city and while that was the right choice for us, it’s far from the city and it takes app 30min to get there. The view from the rooms/pool is great, the manager is very serviceminded and the food is good. However, the place is rather worn down, the majority of the staff do not understand/speak English and the pool is not very clean.
Response from Property: Dear dianaringek, The whole team of Sanctuary Hotel joins me in thanking you selecting our hotel as the destination of your holidays and for taking the time to review us. We are delighted to have been able to bring you satisfaction. It is fundamental for us to satisfy our kind customers and we put all means to meet your expectations. We appreciate your comments and suggestions, the issues you raised are under improvements and we continuously strive in providing the best service to our clients. Best regards, The Sanctuary Hotels& Resorts Team.
Guest User
Stayed in Nov 2023
Couples
0 review
5.0/5
Outstanding
Posted on Nov 22, 2023
Beautiful lake setting, amazing views, comfortable stylish rooms, friendly and helpful staff. New pool with bar, excellent cocktails. We booked three nights, then stayed an extra night, didn’t want to leave. Enjoyed jet ski and a trip with local fisherman in long tail boat. Hotel surprised me with a personalised cake on my birthday, a special touch. Setting is remote so we hired a motor bike in Vian Vieng. Exploring the area by bike was great, no other tourists around, Laos villagers going about their daily lives, quiet roads and amazing scenery. A perfect stay.
Response from Property: Dear Karen P, Sabaidee. The whole team of Sanctuary Hotel joins me in thanking you selecting our hotel as the destination of your holidays and for taking the time to review us. We are delighted to have been able to bring you satisfaction. It is fundamental for us to satisfy our kind customers and we put all means to meet your expectations. Best regards, The Sanctuary Hotels & Resorts Team.
Rhiannon
Stayed in Oct 2023
Couples
5.0/5
Outstanding
Posted on Oct 22, 2023
We stayed here for two nights and wish we’d had a third! We were so glad we picked to stay here - the setting is beautiful and it was great to get a better feel of the countryside of Laos rather than just the cities. Perfect place to chill. If your main reason for going to the area is to do activities in vang vieng I would stay in the city itself as it is quite a long taxi drive (about 40 mins) but if you want a relax and occasional activity in Vang Vieng then this is perfect. Staff were all lovely, in particular the operations manager was so helpful and sorted any issues we had straight away. Good massage and food was good and reasonably priced for a hotel. We rented a kayak (not expensive) on the lake which was also really nice to do. Maybe wear a flip flop for arrival if it’s just been rainy season!
Guest User
Stayed in Apr 2023
Other
0 review
1.0/5
Posted on Apr 10, 2023
Nightmare hotel, this hotel (very far from Vang vieng) has very uncomfortable rooms, dark damaged windows, dirty rooms with mold and staff that although very friendly don't speak english so it's impossible to get anything, the pool in the river does not exist (although it is shown on every picture), now there is a small pool with the bar in construction, the breakfast is very limited. It has so bad access that most drivers don't want to take you there from Vang Vieng.
Response from Property: Dear We are very sorry to hear that you didn’t enjoy your stay at the Sanctuary Nam Ngum Beach resort. The location of our resort is indeed about 25 km from Vang Vieng since we are located on Nam Ngum lake, next to a rural village, with shared access road. Regarding our swimming pool, unfortunately, the former location in the lake caused issues and we had a new one built. We have now updated most of our photos and promotional materials. We apologize sincerely for this misunderstanding that is caused by us. We try to be a sustainable organisation, and that means we mostly employ staffs that are locals living in the area. This means that not every staff can speak English, but we try our best to serve our guests in the best way possible. In the meantime, we have taken your feedback seriously, and we have upgraded our breakfast and services. Once again, we are very sorry that we were nit able to live up to your expectation. We will use the feedback to make us better and to ensure this doesn’t happen again. We hope that you will give us another chance in the future to offer you complete satisfaction. Best regards, The Sanctuary Hotels& Resorts Team.