Tasman Holiday Parks - Waihi Beach Reviews

Response from Property: Dear Kelly Thank you so much for taking the time to share your experience at our beachfront cabin on TripAdvisor! We are thrilled to hear that you had a wonderful stay and enjoyed the natural beauty of our beach town. It's fantastic to know that you found our accommodation amazing and our location stunning. We take great pride in offering a serene and picturesque setting for our guests to enjoy. We are delighted to hear that you had a great family vacation with us, and your recommendation means the world to us. Making your own pizzas in the woodfire oven by the heated pool and spa sounds like a delightful experience, and we are delighted that the kids had a great time as well. It was a pleasure having you as our guests, and we are grateful that we could contribute to a relaxing end to your New Zealand holiday. If you ever decide to return, please don't hesitate to reach out, and we would be thrilled to welcome you back for another unforgettable stay.

Response from Property: Dear traveller Thank you for sharing your experience at Tasman Holiday Parks - Waihi Beach on TripAdvisor. We're absolutely thrilled to hear that you had a fantastic time during your stay with us and that Ainsley at reception made you feel welcome. It's wonderful to know that you chose us to wrap up your New Zealand vacation, and we're pleased to have been a part of your travel memories. Our pool and hot tub are indeed popular amenities, and we're delighted they added to your enjoyment, even during the winter season. Your positive feedback means a lot to us, and we appreciate you taking the time to let others know about your experience. If you ever find yourself planning another trip to Waihi Beach, please don't hesitate to return to our holiday park. We'd love to welcome you back for another memorable stay. Warm regards, Steve Tasman Holiday Parks - Waihi Beach

Response from Property: Dear Alex, Thank you for taking the time to share your feedback regarding your recent experience at our campground. We sincerely apologize for the inconvenience and frustration you encountered during your stay. We deeply regret that you were disturbed by the leaf blower noise in the early morning. We understand the importance of our guests' comfort and relaxation, and we have shared your concerns with our management team to address this issue and consider more suitable timing for maintenance tasks. Regarding your interaction with our staff, we are genuinely sorry for the response you received. Such behavior does not align with our commitment to excellent customer service, and we will address this with the staff involved to ensure it does not happen again. We appreciate your loyalty as a visitor since 2016, and it's disheartening that you had this experience during your stay. We value your feedback and will take your suggestions into account to improve the overall guest experience. We hope this incident does not deter you from considering a return visit to our campground in the future. Please feel free to reach out to us directly if you have any more concerns or if there's anything else we can do to make amends for your recent experience. Warm regards, Steve

Response from Property: Dear Hannah Thank you for taking the time to visit us at the Tasman for a swim and for sharing your feedback. We appreciate your honest review and are pleased to hear that you enjoyed your swim and found it to be a relaxing experience. We apologize for any inconvenience you experienced at the reception and for any delay you encountered. We're committed to providing excellent service, and your feedback helps us identify areas for improvement. We have shared your comments with our team to ensure a smoother and more efficient check-in process for future visitors. We understand your concern about the swim pricing, and we will certainly review our pricing structure to ensure it aligns with the value and experience we aim to offer. Your input is valuable in helping us make adjustments to better serve our guests. We hope you consider visiting us again in the future, and we'll do our best to provide you with a more enjoyable and cost-effective experience. Thank you for your patronage, and we look forward to the opportunity to serve you better on your next visit. Warm regards, Steve