Let me start by saying that the fact that over 50% of the reviews are either 4 or 5 stars is comical. Those are either people associated with this hotel, or people that have never stayed at a 5 star resort. This is a motel quality establishment. There is nothing wrong with motels; however the reviews are not reflective of this fact. The check in is a nightmare. They have only one person working the front desk and it is not a very efficient person. We stayed two nights in this hotel, a week apart. One was on the day that we arrived to the USVI and one when we returned from our charter. Both times were at least 45 minutes to check in and both times we had issues with the room. On the first stay, we were told our room was not ready although it was an hour after our check-in time. I told them it was not acceptable and they found me a room. The room was not terrible but the bathroom looked like it had never been remodeled. It had cracked tiles throughout and the grout was filthy. Our friends were also staying in the hotel and their rooms were not as bad so we just bit the bullet and stayed the night. The hotel has no amenities other than a small pool and an outdoor bar with a very limited selection. The staff is not friendly or helpful. They only provide two towels for a double so we went to ask for two more. The housekeeping staff literally told us to go to the laundry to get them ourselves. Of course we went to the laundry there was no one there so we had to call to complain for them to bring us extra towels. On our second stay, we again had to wait close to an hour to check in. They told our friends that their room would not be ready for another hour and half. In other words, at 7:00 P.M.! They raised hell and ended up getting a corner room where you could hear the music blasting until 3:00 A.M... Our check-in went smooth, and we lugged all our luggage to the room (because there is no one there to assist with luggage). When we got to the room the air conditioning was not working! I called the front desk and they sent maintenance about a half our later. He checked out the unit and told me that it needed to be replaced so we would need to move rooms. After about an hour of sweating our tails off in that room they knocked on the door and to inform us that they found us a new room. I asked them if they could at least take our luggage up to the new room, as we were literally sweating in that room. They said that we had to take them ourselves. They could not even find us a luggage cart to help us move our luggage. In closing, I would not say to not stay at this hotel; although I would never stay there again. I am just stating that if you decide to stay there, just understand that you are staying at the equivalent of a lower level Motel. The staff is inept and unfriendly, with the exception of the bartender that was extremely nice. The amenities are the equivalent of a Motel 6, and the location is not great either.
65 Reviews