✅ The hotel's location is excellent, right by the beach, so if you're looking for sea views, this could be a good option. The scenery is lovely. However, our booked room was in a different building from the front desk, requiring a separate trip.
❌ But there were many issues with service and environment, which significantly impacted our stay:
We arrived at 13:40, and the room wasn't ready. The cleaning staff mistook our room and tried to assign us a room that didn't match our booked type. There were also workers inside, and the room had a pungent odor. The cleaner closed the window and heavily sprayed cheap air freshener to cover the smell. Standing at the door, my throat started to hurt from the fumes. This room was later assigned to a couple who checked out in less than ten minutes because they couldn't stand it, which clearly shows how severe the odor problem was. While I waited for the room to be cleaned, the cleaner was complaining about guests inside the room, saying I was too picky and others didn't mind. I overheard this directly, which was completely disrespectful to guests. The next day, when we extended our stay, the front desk gave us the wrong floor number. I dragged my luggage to the 17th floor to get a new room card from the front desk on the 18th floor, only to be told it was actually the 18th floor. After this mistake, there was no apology, just a simple "we made a mistake." During our stay, the hotel was undergoing renovations, with continuous drilling noise until 3 PM. The room's soundproofing was also very poor; external noises were clearly audible, making it impossible to rest peacefully.
The location is a plus, but the hotel management is chaotic, and the service is subpar. If you want to see the sea, the views are nice, but if you value peace and good service, I would advise against staying here. We reserve the right to complain.
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