Country Inn & Suites by Radisson Hotel (Wuhan Hankou Railway Station Fanhai CBD)

I came to Wuhan for a trip. Since I stayed at the Liyi Hotel near the airport and thought it was pretty good, I chose the same brand in the city. Although there were two minor incidents during check-in, the male receptionist and the manager on duty that day handled them positively and resolved them. I was going to give it a 5-point rating. But I can’t really describe what happened next. I woke up around 8 o'clock in the morning and it was quite cold (I didn't turn on the air conditioner at night because it was afraid of noise). After waking up, I adjusted the air conditioner to the highest setting of 30 degrees with high wind speed, but the temperature did not go up. It was not until I went out around 2 o'clock in the afternoon that the temperature rose from 16 degrees to around 19 degrees. Wuhan was also quite cold that day. When I was out, I called the front desk and told them about this matter. I just wanted them to take a look when they were cleaning, there was nothing else to do, so I didn't take it too seriously. But the female receptionist who answered my call really left a deep impression on me. The initial conversation was relatively normal, but after I finished speaking, she showed no apology and just asked me if I had closed the window. I said I had, and everything was actually fine up to this point, and I could accept normal inquiries. But when I said I had turned it off, all the front desk staff of all the hotels I met would say ok, they will help me check it when cleaning. I think this kind of reply is totally fine and I won't get angry. But this female front desk staff continued to question me with an impatient tone after I said it was turned off, asking me to confirm (if you have a recording, you can check it yourself). It was really speechless. I also said in the feedback that I just needed to check it when cleaning, but the feedback I got was indeed questioning. What kind of attitude of the front desk staff is this? To be honest, this was the first time I encountered this. Also, I don't know if they checked it when I came back at night. Anyway, I drove all night on the second night, and when I woke up in the morning, it was only about 21 degrees, which was much colder than the temperature of the hotel I stayed in Chengdu and the Liyi Hotel at the airport. But I didn't want to make any more trouble. Also, because of the attitude of the female receptionist on the phone, I didn't want to say anything at all. I hope the hotel can improve. It's not terrible to have problems, but the attitude of the first person who takes over after the problem really determines a lot.

I'm really not satisfied! I chose for a long time and finally went for the advantages of the newly opened! The smell of a big new house as soon as I entered the door is acceptable after all, it is newly opened. As soon as I put down my things, I touched the bedside tables, which were all very thick dust. Both bedside tables were, and they couldn't be wiped off with paper towels. They were very sticky. Later, there were stains on the quilt cover again, and I found the front desk to change the quilt cover. The TV in the room is basically a decoration. The built-in movies need to be paid, and the projection screen is completely unusable. The front desk only said that it can't be solved. At night, I turned on the light at the window and found that the whole room was really dusty and floating in the air. These can be made up. The most frustrating thing is that the construction site next to it is really under construction all night without stopping for a while. After the window is closed, the sound of driving on the road is very clear. The temperature in Wuhan has been very high these two days. The central air conditioning in the room is not turned on. It is noisy and hot at night, and there is no rest all night. Comprehensively speaking, this supporting environment, check-in experience, and location are really not worth the price of nearly 400 per night on weekdays.