Four Points by Sheraton Wuhan Jiangxia

I recently stayed at this hotel between 29 April to 2 May 2025. Check-In Experience Upon arrival, there was a noticeable queue at the lobby. The solo staff member did not promptly call for assistance, leading to guest dissatisfaction when a second line was eventually opened. Room Condition The initial room had a musky sandalwood-like odor, possibly from previous guests using spa amenities or smoking. I was offered two alternative rooms and chose the first one, but the smell persisted, likely due to the central air conditioning. The manager on duty provided fruits and snacks as a gesture of goodwill. Air Conditioning Both my friend and I found the air conditioning insufficiently cool, waking up sweaty during the night. Elevator System & Security The hotel employs a two-lift system: one from the ground floor to the 23rd-floor lobby, and another from there to the guest rooms. This setup raises security concerns. For instance, I encountered a man lingering in the lift without a key card, which was unsettling. Food Delivery Process The food delivery process is inconvenient. Deliveries are left on a table at a remote corner of the ground floor, requiring guests to navigate the two-lift system to retrieve their orders. Laundry Service On a positive note, the hotel offers a reliable laundry service with same-day pickup if requested before 5:30 PM, which is convenient for travelers packing light. Overall Impression While the hotel has commendable services, improvements in staff communication, room air quality, security measures, and food delivery logistics would enhance the guest experience.

Service was amazing, first night was refunded due to a flight disruption resulting in me missing the first night. You cannot swim in this hotel and make use of the pool unless you have a swimming cap however. A term that should be stated to customers in advance.

Quiet, nice gym, elegant room at a reasonable price!

next to the metro station and shopping mall. Convenient to eat, buy, and move to other area of Wuhan. Staffs were kind and room and swimming pool was good enough!

Beautiful city scenery

Staff is polite, place is clean.