The front desk attitude is obviously problematic! And also played a little 99 for me. At that time, I felt like a joke with the guest as a fool! Discriminate against Ctrip's guests who booked a room. At that time, it was better to do more things than to do less, and they didn't bother to attack on the spot, and didn't bother to find Ctrip to coordinate.
Booked a river-view bed room 3-12 floors 14:05 to the store and gave it to the store for 5 floors, it is too low, can you change to a higher floor! Front desk: Where did you book the hotel from? Ctrip! Front desk: Oh... currently there is only this room on the 5th floor, and the rest are being cleaned (coincidentally, it's normal, it's during the check-out period, understandable). Tell the front desk, I'll check in first. I will clean up the high floors later. Front desk: No problem, I'll call you later. At 16:00, the front desk didn't call, so I called the front desk. Now that I have cleaned it up, let me change to a higher floor. Front desk: Cleaned up, but rooms above the 6th floor have been booked in advance and cannot be changed. I just want to ask 🤔: What kind of software do they use to book rooms, do they book specific floors and room orientations before checking in at the store? I am embarrassed to say this kind of nonsense to fool people? !
The bathroom design is even stranger! Why don't you make a groove on the wall and put the toiletries on the sink? Who ran in and out of the bath?
Do you want to keep these mushrooms for the New Year? No wonder the smell of formaldehyde is a little bit rotten as soon as you enter the room.
Still trouble Ctrip, clean up these insincere hotels. Let them out of disgusting people.
Original TextTranslation provided by Google