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Verified reviews
Location9.6
Amenities9.6
Service9.7
Cleanliness9.7
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Positive reviews(799)
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Awesome amenities(99)
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Stayed multiple times(6)
Negative reviews(8)
Dr Alia
Tranquil Double Bed Room With Office Desk And Chair & Smart Toilet
Stayed in Jul 2024
Solo travellers
2 review
9.5/10
Amazing
Posted on Aug 20, 2024
The hotel is very near to mom park, X’ian jiaotong university, first affiliated hospitals. It is in the centre. Over all service was good. However sound proofing needs more work there was a club next door making sleeping very difficult so they changed my room for me and than it was fine. The staff don’t speak English but they used translation so it was okay. There are washing machines too. The hotel is good and modern
Response from Property: 尊敬的賓客您好!非常感謝您入住智慧酒店,並用心的寫出入住體驗感,小智甚是欣喜,但是還是有點小遺憾,沒能得到您的5顆小星星,小智會繼續努力改善的,讓每位入住的客人歡喜而來,滿意而歸!期待您的再次光臨,祝您生活愉快!
MrBillu
Exclusive Smart Double Bed Room With Bathroom Wet-Dry Separation & Bottled Water
Stayed in Aug 2024
Couples
15 review
10.0/10
Outstanding
Posted on Sep 27, 2024
So satisfying
Response from Property: 情到深處方能一往情深,我們能為您做的遠遠不止於此!我們智慧酒店信奉客人是家人,用自己百分百的真心對待自己的身邊的每一個人,而對客人更加是用心到極致。急人之所急,想人之所想,達到客户超預期的感受,享受物超所值的服務體驗,酒店的產品不止是表象上看到的,更多的是潛在的價值。所以我們是一個有温度的酒店,我們的小夥伴都是暖心地喲!期待您下次光臨!
Guest User
Delight Residence Elegant Family Room With Clean Comfort & Smart Toilet
Stayed in Jul 2024
Family
1 review
10.0/10
Outstanding
Posted on Aug 9, 2024
Facilities: complete, intelligent voice control;
Hygiene: Very neat and clean
Environment: Warm and comfortable, fresh air
Service: Warm and thoughtful, we renewed the room reservation with our children, and the customer service lady directly upgraded us to a parent-child room. Special thanks🙏🙏
Original TextTranslated by Google
Response from Property: Dear customer, thank you for your support and love for our hotel. To satisfy customers is the purpose and pursuit of our hotel. We welcome you to visit again! I wish you a happy family and happy every day!
wang400
Exclusive Smart Double Bed Room With Bathroom Wet-Dry Separation & Bottled Water
Stayed in Jul 2024
Business travellers
59 review
9.2/10
Great
Posted on Aug 7, 2024
The room size is okay, the facilities are relatively new, and the front desk service is efficient and dedicated. The location of the hotel is very good. Although the hotel is not big and the lobby is small, it is good for sleeping. There are self-service laundry facilities. It's just that the dental equipment is a little bit worse, but it's a common problem in many similar hotels. I hope I can replace it with a better toothbrush so that I can use it for a few days.
Original TextTranslated by Google
Response from Property: Dear customer, thank you for your support and love for our hotel. I am deeply ashamed that I failed to receive your 5-star praise. There must be something that the hotel does not do well. Thank you for your opinions and suggestions. We will definitely do it. Work harder and hope that your next stay will bring you a better stay experience. I wish you a happy life!
Yizhilvxingdemao130
Premium Sleep Well Triple Room (Comfortable Four Pillows)
Stayed in Jul 2024
Family
1 review
2.5/10
Posted on Aug 2, 2024
I stayed for two nights. In the three-bed room on the first night, there was no water in the bathroom. There was no way to take a shower. I asked the front desk to find someone to fix it. After more than an hour of searching, no one was found. In the parent-child room on the second night, there was a lot of noise next door. After calling the front desk for nearly an hour, there was no solution. I went down to ask the front desk and found out that the front desk came to listen and said "no sound", so I thought the problem was solved. , and kept making excuses saying that he was too busy and had no time to solve it. I would like to ask, what is the so-called "very busy" at the front desk busy at 11:30 in the evening? Besides check-in, isn’t it room service? Then why can't you even do something as small as knocking on the door next door? The pillowcase in the room was not clean either. There was an unknown red liquid on it. I had to ask the cleaning staff to replace it with a new one.
Original TextTranslated by Google
Response from Property: Dear guest, I am very sorry for the trouble caused by your stay and for not giving you a good stay experience. There are children in the room next door. When you called to report the situation, a person on duty at the front desk was answering an outside call, so he didn't answer your call. He dealt with it as soon as he learned about the situation. We will also strengthen employee training and enhance employee service awareness. The linen in hotel rooms is changed after each guest. We are very sorry that the pillowcases you reported were not very clean. It was also due to our negligence in not discovering it in time. We will be more meticulous in our future work. Finally, I wish you a happy life.
Guest User
Sweet Sleep Double Bed Room With Wireless Screen Casting & Pressure-Free Pillows
Stayed in Jun 2024
Travel with friends
2 review
5.0/10
Posted on Jul 20, 2024
The hotel is facing the street and the floors are not high. There were a few days when people arguing on the street outside could be clearly heard. One night the hotel had a power outage from 11 o'clock to 3 o'clock. Other hygiene and bedding are good
Original TextTranslated by Google
Response from Property: Dear guest, I'm really sorry that I didn't give you a perfect experience. Due to a problem with the line in the adjacent community, the power was cut off in this area of the hotel for several hours, which caused inconvenience to your stay. We would like to apologize again. Feel sorry! The hotel has a variety of room types for reference. In addition to south-facing room types, we also have other quiet room types. If you have any questions during your stay, please feel free to contact the hotel front desk. Wish you a happy life!
Guest User
Exclusive Smart Double Bed Room With Bathroom Wet-Dry Separation & Bottled Water
Stayed in Aug 2024
Other
3 review
2.0/10
Posted on Sep 22, 2024
Thinking that others can't tell the room type, they open it randomly
Original TextTranslated by Google
Response from Property: Dear guest, I'm sorry that I have caused you trouble during your stay. The hotel does have a variety of room types. It seems that your order is for the Smart Preferred King Bed Room. The Preferred King Bed Room is an open window room with different window sizes. If you are not satisfied with the room type during your stay, please contact the hotel front desk at any time and we will solve it for you as soon as possible. I'm so sorry and wish you a happy life!
Guest User
Tranquil Double Bed Room With Office Desk And Chair & Smart Toilet