Family Wisdom Hotel

Family Wisdom Hotel Reviews

Family Wisdom Hotel

Yanta District, Xi'an, Shaanxi, ChinaView Hotel Details
Family Wisdom Hotel
Family Wisdom HotelFamily Wisdom HotelFamily Wisdom Hotel
Check available rooms for your travel dates
We Price Match
1 night

Family Wisdom Hotel Guest Reviews

4.7/5
Outstanding
646 review
Verified reviews
Location4.7
Amenities4.7
Service4.8
Cleanliness4.8
Filter by:
Sort by:
All reviews(646)
Positive reviews(638)
Reviews with photos/video(121)
Easy to get around(59)
Classy environment(56)
Friendly front desk staff(39)
Close to metro(30)
Many amenities(29)
Convenient for shopping(11)
Excellent room layout(7)
Excellent TV(2)
Negative reviews(8)
Dr Alia
Tranquil Double Bed Room With Office Desk And Chair & Smart Toilet
Stayed in Jul 2024
Solo travellers
2 review
4.7/5
Amazing
Posted on Aug 20, 2024
The hotel is very near to mom park, X’ian jiaotong university, first affiliated hospitals. It is in the centre. Over all service was good. However sound proofing needs more work there was a club next door making sleeping very difficult so they changed my room for me and than it was fine. The staff don’t speak English but they used translation so it was okay. There are washing machines too. The hotel is good and modern
Response from Property: 尊敬的賓客您好!非常感謝您入住智慧酒店,並用心的寫出入住體驗感,小智甚是欣喜,但是還是有點小遺憾,沒能得到您的5顆小星星,小智會繼續努力改善的,讓每位入住的客人歡喜而來,滿意而歸!期待您的再次光臨,祝您生活愉快!
MrBillu
Exclusive Smart Double Bed Room With Bathroom Wet-Dry Separation & Bottled Water
Stayed in Aug 2024
Couples
15 review
5.0/5
Outstanding
Posted on Sep 27, 2024
So satisfying
Response from Property: 情到深處方能一往情深,我們能為您做的遠遠不止於此!我們智慧酒店信奉客人是家人,用自己百分百的真心對待自己的身邊的每一個人,而對客人更加是用心到極致。急人之所急,想人之所想,達到客户超預期的感受,享受物超所值的服務體驗,酒店的產品不止是表象上看到的,更多的是潛在的價值。所以我們是一個有温度的酒店,我們的小夥伴都是暖心地喲!期待您下次光臨!
Guest User
Delight Residence Elegant Family Room With Clean Comfort & Smart Toilet
Stayed in Jul 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 9, 2024
Facilities: complete, intelligent voice control; Hygiene: Very neat and clean Environment: Warm and comfortable, fresh air Service: Warm and thoughtful, we renewed the room reservation with our children, and the customer service lady directly upgraded us to a parent-child room. Special thanks🙏🙏
Original TextTranslated by Google
Response from Property: Dear customer, thank you for your support and love for our hotel. To satisfy customers is the purpose and pursuit of our hotel. We welcome you to visit again! I wish you a happy family and happy every day!
wang400
Exclusive Smart Double Bed Room With Bathroom Wet-Dry Separation & Bottled Water
Stayed in Jul 2024
Business travellers
58 review
4.6/5
Great
Posted on Aug 7, 2024
The room size is okay, the facilities are relatively new, and the front desk service is efficient and dedicated. The location of the hotel is very good. Although the hotel is not big and the lobby is small, it is good for sleeping. There are self-service laundry facilities. It's just that the dental equipment is a little bit worse, but it's a common problem in many similar hotels. I hope I can replace it with a better toothbrush so that I can use it for a few days.
Original TextTranslated by Google
Response from Property: Dear customer, thank you for your support and love for our hotel. I am deeply ashamed that I failed to receive your 5-star praise. There must be something that the hotel does not do well. Thank you for your opinions and suggestions. We will definitely do it. Work harder and hope that your next stay will bring you a better stay experience. I wish you a happy life!
Yizhilvxingdemao130
Premium Sleep Well Triple Room (Comfortable Four Pillows)
Stayed in Jul 2024
Family
1 review
1.2/5
Posted on Aug 2, 2024
I stayed for two nights. In the three-bed room on the first night, there was no water in the bathroom. There was no way to take a shower. I asked the front desk to find someone to fix it. After more than an hour of searching, no one was found. In the parent-child room on the second night, there was a lot of noise next door. After calling the front desk for nearly an hour, there was no solution. I went down to ask the front desk and found out that the front desk came to listen and said "no sound", so I thought the problem was solved. , and kept making excuses saying that he was too busy and had no time to solve it. I would like to ask, what is the so-called "very busy" at the front desk busy at 11:30 in the evening? Besides check-in, isn’t it room service? Then why can't you even do something as small as knocking on the door next door? The pillowcase in the room was not clean either. There was an unknown red liquid on it. I had to ask the cleaning staff to replace it with a new one.
Original TextTranslated by Google
Response from Property: Dear guest, I am very sorry for the trouble caused by your stay and for not giving you a good stay experience. There are children in the room next door. When you called to report the situation, a person on duty at the front desk was answering an outside call, so he didn't answer your call. He dealt with it as soon as he learned about the situation. We will also strengthen employee training and enhance employee service awareness. The linen in hotel rooms is changed after each guest. We are very sorry that the pillowcases you reported were not very clean. It was also due to our negligence in not discovering it in time. We will be more meticulous in our future work. Finally, I wish you a happy life.
Guest User
Sweet Sleep Double Bed Room With Wireless Screen Casting & Pressure-Free Pillows
Stayed in Jun 2024
Travel with friends
2 review
2.5/5
Posted on Jul 20, 2024
The hotel is facing the street and the floors are not high. There were a few days when people arguing on the street outside could be clearly heard. One night the hotel had a power outage from 11 o'clock to 3 o'clock. Other hygiene and bedding are good
Original TextTranslated by Google
Response from Property: Dear guest, I'm really sorry that I didn't give you a perfect experience. Due to a problem with the line in the adjacent community, the power was cut off in this area of ​​the hotel for several hours, which caused inconvenience to your stay. We would like to apologize again. Feel sorry! The hotel has a variety of room types for reference. In addition to south-facing room types, we also have other quiet room types. If you have any questions during your stay, please feel free to contact the hotel front desk. Wish you a happy life!
Guest User
Exclusive Smart Double Bed Room With Bathroom Wet-Dry Separation & Bottled Water
Stayed in Aug 2024
Other
3 review
1.0/5
Posted on Sep 22, 2024
Thinking that others can't tell the room type, they open it randomly
Original TextTranslated by Google
Response from Property: Dear guest, I'm sorry that I have caused you trouble during your stay. The hotel does have a variety of room types. It seems that your order is for the Smart Preferred King Bed Room. The Preferred King Bed Room is an open window room with different window sizes. If you are not satisfied with the room type during your stay, please contact the hotel front desk at any time and we will solve it for you as soon as possible. I'm so sorry and wish you a happy life!
Zhuangzhuangzhuangsir
Tranquil Double Bed Room With Office Desk And Chair & Smart Toilet
Stayed in Jan 2025
Business travellers
61 review
5.0/5
Outstanding
Posted on Mar 4, 2025
攜程訂房體驗佳,房間寬敞明亮👍,服務周到細緻,出行更便捷,強烈推薦!在攜程所訂之房中,我得到了超乎想象的舒適體驗——那房間不僅寬敞明亮如晨曦下的希望之地,而且服務人員態度親切周到,讓我的旅程變得更加便捷愉快。強烈推薦給每一位熱愛生活的旅人!
Translate
Response from Property: 尊敬的貴賓,您一天的旅途奔波辛苦啦~ 我們智慧能夠讓你感覺到舒適真的是很開心~感謝您對我們酒店的支持與認可,我們就是您在西安的第二個家,家人們永遠在這裏等你,期待您常回家看看~
Guest User
Premium Sleep Well Triple Room (Comfortable Four Pillows)
Stayed in Jan 2025
Business travellers
1 review
5.0/5
Outstanding
Posted on Feb 22, 2025
這次出行選擇入住的這家酒店,真的給了我超多驚喜!首先説衞生方面,一進房間就能感受到乾淨整潔,床鋪潔白,衞生間也沒有絲毫異味,各個角落都打掃得一塵不染,讓人住着特別舒心。環境十分宜人,可能因為是新開不久的緣故,設施都很新,整體裝修簡約又大氣。而且智能客控超讚,躺在床上就能輕鬆控制燈光的開關、窗簾的開合以及電視的頻道切換等,滿滿的科技感。交通也便利得很,離小寨、大雁塔、大唐不夜城以及交大一附院都很近,出行遊玩或者就醫都方便快捷。周邊吃飯的地方也不少,各種美食任你挑選,更值得一提的是附近還有大型商場,購物娛樂一站式搞定。最讓我印象深刻的還是服務人員,熱情友好,從辦理入住到退房,每一個環節都能感受到他們的用心和關懷,有任何需求都能及時響應並幫忙解決。總之,這家酒店強烈推薦給大家,下次來還會毫不猶豫地選擇它!
Translate
Response from Property: 尊敬的貴賓,您一天的旅途奔波辛苦啦~ 我們智慧能夠讓你感覺到舒適真的是很開心~感謝您對我們酒店的支持與認可,我們就是您在西安的第二個家,家人們永遠在這裏等你,期待您常回家看看~
Guest User
Sweet Sleep Double Bed Room With Wireless Screen Casting & Pressure-Free Pillows
Stayed in Jan 2025
Solo travellers
2 review
5.0/5
Outstanding
Posted on Feb 13, 2025
入住這家酒店,完全超出了我的預期。環境優雅靜謐,裝修風格簡約大氣,很有格調。酒店的餐飲服務也很棒,餐廳的菜品精緻美味,食材新鮮。房間裏的智能設備更是讓我眼前一亮,操作便捷,科技感十足。而且酒店的安保措施也很到位,住得特別安心。下次出行,毫不猶豫還選這兒!
Translate
Response from Property: 感謝您對我們的支持與厚愛,陪伴是最長情的告白,感謝一路有您,祝您開心快樂每一天!
Guest User
Sweet Sleep Double Bed Room With Wireless Screen Casting & Pressure-Free Pillows
Stayed in Jan 2025
Family
1 review
5.0/5
Outstanding
Posted on Feb 5, 2025
這次入住體驗超棒呀!酒店衞生乾淨整潔,各個角落都一塵不染,住着特別舒心。而且設施很齊全,完全能滿足日常所需。最值得誇讚的就是前台小姐姐啦,服務熱情周到,讓人感覺格外温暖,強烈推薦這家酒店哦!
Translate
Response from Property: 親愛的客人,非常感謝您給予我們如此高的評價呀!能得到您的認可,我們全體員工都特別開心呢。我們會繼續保持優質的服務以及良好的衞生環境,期待您的再次光臨哦,祝您生活愉快呀!
Guest User
2-bed Room
Stayed in Dec 2024
Travel with friends
6 review
5.0/5
Outstanding
Posted on Jan 24, 2025
設施:設施齊全,有小度小度智能,很不錯 衞生:乾淨衞生 環境:新開的酒店,環境優美 服務:服務到位很滿意👍 位置:離地鐵小賽站300米左右,出行方便,樓下有一家24h的餐廳味道不錯 個人很滿意,推薦一下
Translate
6/8
Response from Property: 金獎銀獎不如您的誇獎,金盃銀盃不如您的口碑,我們會用行動證明您的選擇與信任是正確的,定不會讓您失望的!相信每一次的相遇都是緣分,感謝這份緣分,我們會倍加珍惜,美好而又温暖的東西總是會在記憶深處,希望智慧酒店會是您記憶永遠的暖,期盼與您的下次相見!祝您:安好!
Guest User
Tranquil Double Bed Room With Office Desk And Chair & Smart Toilet
Stayed in Feb 2025
Solo travellers
20 review
5.0/5
Outstanding
Posted on Mar 13, 2025
設施:完善,智能,齊全!!!! 衞生:乾淨,衞生,整潔!!!!! 環境:優美,清新,愜意!!!!! 服務:周到,細緻,入微!!!!
Translate
Response from Property: 看到您的好評,我們心裏滿是温暖!滿足您的需求是我們的目標,很高興這次做到了。期待您再次選擇我們,我們會不斷提升,給您更優質的服務。
Guest User
Tranquil Double Bed Room With Office Desk And Chair & Smart Toilet
Stayed in Dec 2024
Solo travellers
1 review
5.0/5
Outstanding
Posted on Jan 16, 2025
這次入住體驗超棒!交通太便利了,離地鐵口就幾分鐘路程,去大雁塔、大唐不夜城、歷史博物館、小寨這些地方都很方便,而且離交大一附院很近呢,附近還有大型商場,出行購物遊玩都不愁。 衞生方面也做得相當好,房間乾淨整潔,住着很舒心。服務更是沒得説,工作人員熱情周到,有求必應。 最讓我驚喜的是智能客控,開窗簾、電視、燈光,特別方便。還有免費自助洗衣房,真的太貼心啦!總之,強烈推薦這家酒店,下次來還住這兒!
Translate
Response from Property: 尊敬的客人,非常感謝您如此用心的好評呀!看到您在我們酒店有超棒的入住體驗,我們滿心歡喜呢。交通便利確實是我們的一大優勢,方便您去往各處遊玩、購物或是就醫,能讓您出行無憂是我們所期望的。衞生方面我們一直都嚴格要求,力求給每位客人營造乾淨整潔、舒心的居住環境。而熱情周到的服務也是我們始終秉持的理念,能做到有求必應,讓您滿意就是我們最大的動力啦。智能客控和免費自助洗衣房這些小細節能給您帶來驚喜,我們也很欣慰呢,這都是為了讓大家住得更便捷、更舒適呀。期待您的下次光臨,我們會一如既往地為您提供優質服務哦,再次感謝您的推薦!
Guest User
Tranquil Double Bed Room With Office Desk And Chair & Smart Toilet
Stayed in Dec 2024
Business travellers
109 review
5.0/5
Outstanding
Posted on Jan 10, 2025
這次的住宿體驗太棒了!酒店位置很好找,周邊交通便利。大堂裝修精美,房間寬敞明亮,設施齊全且智能化,床品柔軟舒適。 衞生狀況堪稱典範,每一處角落都乾淨整潔,沒有任何衞生死角。 服務人員態度熱情友好,從入住到退房,每一個環節都安排得周到細緻,讓人感受到了家的温暖。下次出行,這裏依然是我的首選!
Translate
Response from Property: 親愛的客人,衷心感謝您的高度評價!您的認可讓我們滿心歡喜,能為您打造温馨舒適的家外之家,是我們不懈的追求。從便利交通到精緻大堂,從智能設施到整潔衞生,再到貼心服務,每一處細節都是我們對品質的執着堅守。期待與您再次相逢,繼續為您竭誠服務!