Family Hotel (Xi 'an Xijing Hospital Store) Reviews

January 12, 2024. The difficulties and troubles began with an attempt to find a hotel by the location shown on the website. The hotel owner did not consider it necessary to check his own location in Xi'an in advance or regularly. As a result, the actual location of the hotel turned out to be 1.5 km to the east, and the tourist group of 3 guests had to spend extra time and money on a taxi to get to the hotel. The general appearance of the exterior of the hotel does not match the photos on the website and, perhaps, the initial data mislead the potential client. There is a tightness, hardly conveyed in words, in the inner part of a narrow residential quarter without any kind of urban horizon. There is only the sky above. And of course, there is no fresh air and ventilation. If one of the guests really wants exotic, then "welcome". But the problems of the guests did not end there.After registration and payment of a deposit of 50 yuan, the guests stayed in a room pre-booked and paid through the website (219 yuan for 3 days). The guests got tired on the way to Xi'an City and decided to relax. The mood of the hotel guests turned sour when the hotel owner came to their room at midnight (00 a.m.!!!) and demanded to leave the hotel in the morning without explaining the reason. Attempts by the guests to find out the position of the hotel and find out the reason for the denial of service for the next 2 days of booking and 100% prepayment did not lead to success. The hotel owner initially refused to refund the 50 yuan deposit and did not want to talk to the guests at the reception at all. He was ostentatiously resting in the office. After handing over the room and the intervention of another hotel employee, the deposit was still refunded. The hotel owner refused to return the money in the amount of 146 yuan for the unused 2 days (the night of January 13 and the night of January 14). He has not returned this money so far.He has not returned this money so far. As a result, 3 guests were forced to leave the hotel at 09:00 local time on January 13, 2024. The mood of the tourists was catastrophically spoiled. On the evening of the same day, January 13, they left Xi'an City, although they planned to stay and explore interesting places for 2 full days. I absolutely do not recommend booking a hotel room that does not meet the requirements of the site and the requests of a loyal customer. The hotel guests suffered material and moral damage for no reason and without refund and apologies. The owner of the hotel is an ill-mannered man.

It’s a good price for what you get. It’s a unique experience. It is quite calm. But sometimes “chrooough”

Too difficult to find even for Taxi, no english sign, and among alleys that you never would risk to look inside. Shower on top of squat toilet .......

The hotel is a little bit hard to find and is down a spooky alley, but otherwise it is quite a great hotel for the price. The staff was very friendly and helpful with everything!

The place is hard to find, communication very poor, bathroom very dirty, smelly room, NO wifi.

Average hotel. The room was correct.

It was good experience

Economic

The environment is good, hygienic and clean, and the service is very enthusiastic. It is very close to Xijing Hospital. The rent is not expensive and the price is high. It is very suitable for travelers with low requirements.

The bathroom is pitifully small at two square meters and there is a toilet! in the rain

The cleanliness of the room is average, so I don’t want to comment much. In particular, you must get a deposit before you check out before handing over the key. The boss forces good reviews. If you don’t give good reviews, the deposit will not be refunded. Please pay attention to avoid pitfalls

It is very clean, and the boss is also very enthusiastic. When I first went there, I reminded me to close the windows, turn on the air conditioner, and the toothbrush in the back, etc., and the boss delivered it himself! There are food stalls outside, which is very convenient!

Hygiene: Poor, towels and hair Environment: poor, a smell of smelly socks Facilities: just like that Service: It’s okay when I just went there. I still need a five-star review when I check out. The deposit has not been refunded. I said I will refund it first. , She doesn't want the key, I said to refund the deposit first, and then said with a look of contempt and disgust, isn't it just twenty yuan? Are you afraid that I won't refund you? I said that you can refund it, and said that it is only 20 yuan, how can I not refund you! I said you can return it, and said a few words to the WeChat red envelope page, stopped and said, can I not give you 20 yuan, and then the red envelope was sent to WeChat, and I gave her the key when I received it, turned around and left, I have to say a few more words later. Originally, we went there and planned to change another one. We saw a couple below who were about to leave, but they didn’t. In the end, the police came. I don’t know about the follow-up, so we thought it would be like this. more than three hundred a night

Hygiene: Hair on pillows and sheets. Environment: It is not a hotel like 7 Days Inn, but a small building similar to that built by oneself in a residential area, or a residential building built in a village in the city. The stairs are so narrow that only one person can go up and down. Service: The administrator's service attitude is okay. Facilities: It can only be said that there is, nothing more. In addition: the Gaode map navigated to the intersection, but I couldn't see the plaque, but I could see xx hotel and xx hotel, but there was no family hotel. It was only after calling that I found out that I went in through a doorway and turned right. I thought Gaud made a mistake. Strictly speaking this cannot be a hotel. It can only be called a self-built small building in a village in the city.