Novotel Hotel (Zhengzhou Airport)

Very satisfied with my stay. The room is comfortable, the sanitation is very clean, the staff are very friendly, and the front desk service is very good. Happy to provide any kind of help. The room was also upgraded for free, which was very considerate. The room is clean and has no peculiar smell. The facilities in the room are also very new. The facilities are very complete and have everything you need. The hygiene is very good, and the hotel bedding is very comfortable to sleep on.

very bad I made an appointment for airport pick-up. When I arrived in Zhengzhou at 1:30 in the morning, no one picked up the phone. After calling the hotel, the hotel said that their pick-up call was Didi on my behalf. It was only zero degrees in Zhengzhou at that time. I went there from a city with 20 degrees Celsius and wore a single coat. People all over the world think that when I pick up my luggage at the airport, I will see my name and someone will take me to the parking lot. When I get off the car, I will be at the main entrance of the hotel. However, what Novotel Zhengzhou Airport thinks of airport pick-up is: after the guests arrive, call them and they will ask the front desk to call a Didi. The guests drag their luggage to the online car-hailing meeting point outside the airport and wait for the hotel to notify you. License plate number, hide and seek with the driver to find someone. The hotel doesn't care about your state at that time: at 1:30 in the morning, a girl is wearing a single coat and dragging her luggage. It takes half an hour to wait for the bus in the suburbs of a foreign country with zero temperature. There are black car drivers all around who are rushing to you. Come. Moreover, in the end I took a taxi myself, and the hotel did not reimburse me for the fare. This is the airport pick-up service I purchased. The Accor Group has been in trouble all its life.

I took the kids to play, the air conditioner didn't work at all, and it was still 25 degrees after turning it on all night. The child was so hot that he couldn't sleep. He called the front desk at 4:00 a.m. and said that the air conditioner was a central air conditioner. . . .

Environment: The surrounding area is very quiet, there is no noise when sleeping at night Hygiene: The hygiene of international chain brands is very reassuring, and the bedding is clean and comfortable Service: The service at the front desk is very good. The lady at the front desk, Ivy, took the initiative to upgrade the room and was very kind. The hotel is very close to the airport, 15-20 minutes by car, very suitable for transit and business trips, recommended

There is a problem with food hygiene. The food is left exposed on the floor at the door when the food is delivered. The room cleaner is only responsible for tidying up the sheets. He does not change cups for you, wipe the table, and take out the garbage. Let them handle it. He also said that he does not dare to dispose of items without the customer's consent. Then you Just don't come in to clean.

On the day of check-in, the front desk quarreled with me, and I asked their lobby manager to report that they also quarreled with me in the lobby. I had breakfast in the morning and found that it was robbed by a group of people. This is the picture. Check-in friends, take a look at the scene of rushing for breakfast. I left without eating. This is the so-called, 5-star standard haha! It is the standard of an ordinary hotel. It is recommended that Ctrip remove this one. As a member of Ctrip, I feel disgusted by this hotel.