Peppers Christchurch Clearwater Resort

Great big rooms, lovely lake and golf course views, super friendly and helpful staff, fast room service meals. In our particular room the kitchen cupboards were a bit wonky and some fresh painting needed, but minor compared to the general feeling of luxury and peacefulness.

While the property was well located (for us) the grounds and layout were exception & inviting and the unit we stayed in, good, clean and presentable, What seriously let this place down was the restaurant and dining service. The Food was just food, very average, no wow factor and no Love shown on the plate with the presentation. The chef /cooks obviously were having a bad day or didn't care. I suspect the later. The wait staff were un-inspiring, lacked training (or just didn't care), did not smile and chat with us about the food and menu, nor did they provide a wait service to our table that was anything other than mediocre. The wine was plonked on out table in a bucket which we opened and we poured ourselves. Plates, glasses were not cleared away in a timely manner and mostly we were ignored or forgotten while other customers came after and were served before us. We waited for more than 45 minutes for the starter to be served, complaining twice about the delay before service. On discussion with the manager, he agreed to not charge for the starters and discounted the mains, and while this helped appease the situation we left feeling very angry about our treatment as customers and members of the Acor group. We selected Peppers Clearwater as it alluded to be a better class of hotel, accommodation and service. Such a disappointment, - and for us - never to return or use a Peppers brand restaurant again.

There was no bottle of water in the room so went to get it to front desk walking 10 minutes,at 10pm at front desk. A guy said the don’t have it and bar is closed. I know they have it somewhere since it is golf resort so asked to get it. The guy just said bar is closed and didn’t bother to get bottles. I ended up broiled tap water in the room for drinking water. Terrible service, never stay.

Quite misleading, property listed as resort, and it is nothing like resort , golf club next to them is not a part of their facility , there is no health club and no swimming pool or any other amenity Just an appartment with a nice view