The Milner York formerly the Principal York

The Milner York formerly the Principal York Reviews

The Milner York formerly the Principal York

Station Rd, York, YO24 1AA, United KingdomView Hotel Details
The Milner York formerly the Principal York
The Milner York formerly the Principal YorkThe Milner York formerly the Principal YorkThe Milner York formerly the Principal York
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The Milner York formerly the Principal York Guest Reviews

8.9/10
Very Good
198 review
Verified reviews
Location9.1
Amenities8.7
Service8.8
Cleanliness8.9
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All reviews(198)
Positive reviews(185)
Reviews with photos/video(60)
Convenient location(51)
Close to train station(43)
Easy to get around(42)
Perfect for business trips(13)
Well decorated(12)
Garden view(8)
Large bathroom(6)
Tasty restaurant(6)
Negative reviews(13)
GLBB
Superior Twin Room
Stayed in Mar 2025
Family
14 review
8.0/10
Very Good
Posted on Apr 21, 2025
The room is smaller than what we expected based on the photos. Some of the rooms including mine was is dated. The door at mine swung closed because the hinge wasn’t working well.
Response from Property: Dear Guest ,Thank you for staying at the Milner and taking the time to send us your feedback. We are sorry to read the room did not meet your expectations. We have a variety of room types and they differ in size and view. We do apologize for the door issue-our maintenance team will look into the hinge right away. Your comments are valuable and help us improve both services and facilities. We do hope you visit us again in the future.Kind Regards,Guest Services Manager
Guest User
Junior Suite
Stayed in Mar 2025
Solo travellers
1 review
9.5/10
Amazing
Posted on Apr 11, 2025
Great location! Especially if travelling by train, hotel was quiet and rooms spacious. Staff were efficient and friendly. Would stay again.
Response from Property: Dear Guest,Thank you for your kind review.We’re delighted to hear that you enjoyed our convenient location, peaceful atmosphere, and spacious rooms. It’s also wonderful to know that our team left a positive impression with their friendly and efficient service.We very much look forward to welcoming you again on your next visit.Kind regards, Guest Services Manager
Guest User
Superior Twin Room
Stayed in Jan 2025
Couples
6 review
10.0/10
Outstanding
Posted on Feb 27, 2025
Super beautiful hotel! Like wow, very professional staff , AMAZING architecture and history, clean, great location, good value of money
Response from Property: Dear Guest,Thank you for your fantastic 5* review! We are delighted to read that you thoroughly enjoyed your stay and our team contributed to a memorable stay in York. We cannot wait to welcome you again soon.Kind regards,Guest Services Manager
Guest User
Garden View Double Room
Stayed in Dec 2024
Couples
1 review
10.0/10
Outstanding
Posted on Feb 3, 2025
Absolutely beautiful hotel in a great location, 5 minute walk from the city. Inside the hotel is amazing and quite grand. We choose a garden view room which was a bit small but the view was amazing, all the way to the minster. Breakfast can get a bit busy as the area is small but it was nice. The spa was lovely but again small and can get busy. Overall a beautiful hotel in an ideal location.
Response from Property: Dear Guest, Thank you for your fantastic review! We're thrilled you enjoyed our beautiful hotel, ideal location, and stunning garden view. It's great to hear you had a lovely experience in the spa and at breakfast. We truly appreciate your feedback and look forward to welcoming you back for another wonderful stay. Kind regards, Guest Services Manager
Guest User
Standard Double Room
Stayed in Jan 2025
Business travellers
35 review
10.0/10
Outstanding
Posted on Feb 18, 2025
Great location with elegant decoration, definitely a great hotel in the town.
Response from Property: Dear Guest,Thank you for your wonderful feedback! We're thrilled you enjoyed the location and elegance of the hotel. We hope to welcome you back soon.Kind Regards, Guest Services Manager
Guest User
Sidings Double Room
Stayed in Mar 2025
Couples
1 review
9.5/10
Amazing
Posted on Apr 5, 2025
good experience！！！！！！！
Response from Property: Dear Guest,Thank you for your kind review. We're delighted to hear you had a good experience and hope to welcome you back again soon.Kind Regards, Guest Services Manager
Jacob Parker Bowles
Standard Single Room
Stayed in Oct 2024
Business travellers
8 review
10.0/10
Outstanding
Posted on Nov 23, 2024
Great beautiful hotel in the Heart of York with direct access to the train station. The bar staff are nice and we were treated with an upgrade by the wonderful lobby staff. Highly recommend.
Response from Property: Dear Guest,Thank you for taking the time to leave your feedback and perfect rating! We're ever so pleased to see that you enjoyed the splendour of the property and our prime central location. We're pleased you enjoyed your time in The Swollen Gambler and that you were treated to a complimentary upgrade by our Reception. We thank you for your recommendation, and we hope to welcome you once again in the near future.Warm RegardsGuest Services Manager
Guest User
Sidings Double Room
Stayed in Mar 2025
Couples
3 review
10.0/10
Outstanding
Posted on Apr 12, 2025
Amazing place food service surroundings staff helpful, unfortunately late night shambles loud guests tarnished stay
Response from Property: Dear Guest,Thank you for your positive feedback regarding our food, service, and team—we're glad to hear these aspects of your stay met expectations.We’re sorry to hear that your experience was disrupted by noise from other guests. While we do have regular security patrols and guest support in place throughout the night, we understand how important a restful night is and regret that this impacted your visit.We hope to welcome you back for a more peaceful and enjoyable stay in the future.Kind regards, Guest Services Manager
Guest User
Junior Suite
Stayed in Jan 2025
Couples
2 review
9.5/10
Amazing
Posted on Feb 23, 2025
Nice place and comfortable
Response from Property: Dear Guest,Thank you for taking the time to share your fantastic feedback with us.Your comments are invaluable to us and we are pleased to read that you had such a great stay. We are hoping to welcome you again soon in the not too distant future.Kind regards,Guest Services Manager
Guest User
Standard Double Room
Stayed in Aug 2024
Couples
1 review
9.0/10
Great
Posted on Sep 18, 2024
The hotel atmosphere is classy, we able to take time to enjoy the fitness facilities, small but they have everything we needed. The staffs are very helpful, food and everything are great values. The only things we want to complain is the switches, need time to play with them! Close to town and station, memorable stay!
Response from Property: Dear Guest User,Thank you for choosing the Milner for your stay in York and thank you for taking the time to provide feedback about your recent experience.Should your journeys bring you back to York please contact me directly and it would be my pleasure to look after your future stays with us.Again, thank you for sharing your comments, and we hope to have a chance to welcome you again in the not too distant future!Sincerely,Guest Services Manager
Guest User
Accessible Room
Stayed in Feb 2025
Couples
1 review
9.0/10
Great
Posted on Mar 16, 2025
Great stay, superbly located for a weekend in York. Upgraded our room after the first night from accessible double to superior twin (no doubles available) which was well worth it.
Response from Property: Dear Guest, Thank you for your wonderful review! We’re delighted you had a great stay and that our central location was perfect for your weekend in York. It’s fantastic to hear that you enjoyed the upgraded superior twin room. We hope to welcome you back again soon. Kind Regards, Guest Services Manager
Bryn Jackson
Standard Double Room
Stayed in Jan 2025
Couples
1 review
9.5/10
Amazing
Posted on Feb 4, 2025
Stayed here for 1 night to watch a show at the Barbican, the hotel overall is great showing some signs of wear and tear but you can see this is being worked on. All main communal area looked great and well presented. We stayed in a basic double but there was more than adequate room for our stay and the cleanliness in the room was great. Bathroom again was small but very clean and usable with an amazing rain shower. Reception staff, housekeepers and Measure facilities staff were all very pleasant and wanting to give a good experience. The only area that I believe needs improvement sooner rather than later is the stair carpet from the car park into reception which doe not give the best impression of what you are going to find inside as it appears very dirty and worn. Would highly recommend, once past reception steps you will find the Milner Hotel fantastic
Response from Property: Dear Guest, Thank you for your wonderful feedback and for recommending us! We're delighted you had a great stay and appreciated our cleanliness, facilities, and friendly staff. Your comments regarding the stair carpet have been noted, and we appreciate your observations as we continue to enhance our guest experience. We hope to welcome you back again soon! Kind regards, Guest Services Manager
Guest User
Accessible Room
Stayed in Dec 2024
Couples
1 review
9.5/10
Amazing
Posted on Jan 21, 2025
Fabulous hotel, walk through door to train station. Great selection of food and drinks, lively bar on one side and a quieter guest bar on the other. 5 minute walk to York centre but enough in site to simply stay put and relax. Staff were friendly and keen to help. Will be back in the future.
Response from Property: Dear Guest, Thank you for your wonderful review! We’re delighted to hear that you enjoyed your stay and appreciated our convenient location, dining options, and welcoming atmosphere. It’s fantastic to know our team made a positive impression—we always strive to provide the best experience for our guests. We look forward to welcoming you back in the future for another relaxing stay. Kind Regards, Guest Services Manager
Guest User
Standard Double Room-Annex Building
Stayed in Nov 2024
Couples
1 review
10.0/10
Outstanding
Posted on Mar 5, 2025
a very nice trip in york,milner is located near by the train station, which only takes our 2 mins' walk
Response from Property: Dear Guest ,Thank you for your amazing review! It is with great pleasure to read your comments following your recent stay and your comments have been shared with our team. Should your journeys bring you back to York we would be most happy to welcome you again.Kind regards,Guest Services Manager
Guest User
Garden View Double Room
Stayed in Feb 2025
Couples
1 review
8.0/10
Very Good
Posted on Mar 20, 2025
Average big room ,with plug in heaters to heat the room up nothing special
Response from Property: Dear guest,Thank you for sharing your feedback! We are glad to hear that you found the room spacious. We appreciate your comments about the heating, and we are always working to enhance our guest experience. We hope to welcome you back soon for an even more comfortable stay.Best regards, Guest Services Manager