Milan Inn (Zhangjiajie Scenic Spot)

The price is not expensive among the scenic spots. The environment and hygiene of the accommodation are much better than those of the same-priced express hotels. The service attitude is standardized and worth recommending. Although the renovation took a long time, there is no peculiar smell. This shortcoming is an advantage. The hygiene is very good. clean

The inn room is clean and sanitary, and the owner is very enthusiastic. When it rained, he even picked us up at the entrance of the scenic spot with an umbrella. It is an inn worth recommending.

The room is very clean and the boss is very welcoming. I will come again next time

The hotel is very close to the ticket station at the north gate of the scenic spot. It's only a few minutes' walk away. Parking is free at the hotel. The boss and his wife are very nice and enthusiastic. They told us how to play in the scenic spot for those of us who came from other places. We were given our own braised meat. I’m so impressed. I’ll stay here again next time I come.

The location is very convenient, just a few minutes walk from the North Gate. There is breakfast downstairs, which is pretty good.

I made a reservation on the eLong platform and arrived at the Milan Inn around 5pm or 6pm. It was closed and no one was in charge. Opposite to the VIP building of Milan Inn, the doors were open, but there was no one in the store. I asked the surrounding merchants where the people in the inn were. The surrounding merchants hesitated and said they were somewhere else. I asked them to help me and shouted, but they ignored me. They also asked me where you would stay tonight. How did you decide? Did you book it online? A very surprising feeling. Then I contacted the boss through the phone number left on the platform and asked why there was no one. He was told that he would be here in a while, but then no one took care of him. Later, he contacted the boss again and he said that there was a room card on the front desk of the hotel and we were allowed to go in by ourselves. I didn't think about anything else at the time, I just thought we arrived early and the boss might have something to do and he just went into the room. Because I was very tired after playing in the scenic spot for a day, I took a shower and then went out to eat. When I came back after dinner, it was already past 9 o'clock. There was still no customer service in the inn, neither the boss nor the landlady was there, and the strange thing was that the light at the front desk was on. After returning to the room, the more I thought about it, the more wrong I became. I went to the front desk and took a closer look, and found that the computer keyboard at the front desk was covered with a thick layer of dust, and many key cards were scattered at the front desk. Apart from me and my wife, there was no other person in the entire inn. Moreover, the door of the inn is wide open and cannot be locked. For my own personal safety, I left the inn after reporting the situation to the platform, found another hotel to stay in, and then asked the hotel where I checked in, saying that Milan had stopped working. This unmanaged inn will not refund the money after booking. Hasn’t the platform verified whether the inn exists? Video screenshot upload.

Big space and good service

I didn't check in because of an error in my itinerary. I discussed with the boss in advance and could cancel the stay. However, according to the requirements, a penalty of 42 yuan could be deducted. However, the boss refused the cancellation request and deducted the entire fee the next day! Is the boss' hygiene good? Is the environment good? Are the facilities good? I don’t know. It’s impossible to fight them all, right? Not to mention the most important service! Very bad hotel!

It was a good hotel based on the online reviews. What I didn’t expect was that the boss was really enthusiastic and patient. If we asked him anything we didn’t understand, he would answer patiently. He also helped us design the route to avoid detours. He even put the phone on us when we left. He gave it to us and said, call him anytime if you don’t understand anything. We are not an Internet service provider. This is a really good store. I recommend it with five stars.