Aust Hotel Apartment (Gongbei Port Lovers Road)

Aust Hotel Apartment (Gongbei Port Lovers Road) Reviews

Aust Hotel Apartment (Gongbei Port Lovers Road)

1F, No.66 Shihua West Road, Zhuhai, ChinaView Hotel Details
Aust Hotel Apartment (Gongbei Port Lovers Road)
Aust Hotel Apartment (Gongbei Port Lovers Road)Aust Hotel Apartment (Gongbei Port Lovers Road)Aust Hotel Apartment (Gongbei Port Lovers Road)
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Aust Hotel Apartment (Gongbei Port Lovers Road) Guest Reviews

4.4/5
Very Good
1335 review
Verified reviews
Location4.4
Amenities4.3
Service4.4
Cleanliness4.4
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All Reviews(1335)
Positive reviews(1275)
Reviews with photos/video(144)
Classy environment(82)
Easy to get around(43)
Friendly front desk staff(38)
Large rooms(26)
Would stay again(23)
Average sound insulation(17)
Great location(10)
Excellent room layout(7)
Negative reviews(60)
F
Deluxe Loft - Mountain-View (2 beds)
Stayed in Jan 2024
Family
10 review
4.0/5
Very Good
Posted on Feb 2, 2024
We took a short stay at Aust while transiting from Zhuhai to Macau. Not a bad choice given it’s now far from Gongbei port. They have a convenient store on the ground floor which is good buy daily stuff. We opted for the loft room which had all the amenities including washing machine, iron board, and a small kitchen.
Response from Property: Thank you for taking the time to give our hotel a sincere review. The Zhuhai Ausotel suites is located in the busiest commercial district of Zhuhai, about a 10 minute drive from Gongbei Port, about a 10 minute drive from Jiuzhou Port Terminal, about a 15 minute drive from Zhuhai Gongbei Light Rail Station, and about a 10 minute drive from Zhuhai Fisherwoman. The hotel is adjacent to Fuhuali, Zhuhai Duty Free Shopping Mall, Jiuzhou City, Seaside Park, Seaside Swimming Pool, etc. The hotel is equipped with household appliances such as washing machines, refrigerators, and induction cookers, providing you with warmth like home. Wishing you a pleasant journey! Looking forward to your next visit
MAIKEL
Mini Single Room
Stayed in Jan 2024
Solo travellers
16 review
3.7/5
Posted on Feb 1, 2024
It is a good stay and price is really decent considering the quality of the hotel. I will visit again.
Response from Property: Thank you for taking the time to give our hotel a sincere review. The Zhuhai Austotel Hotel is located in the busiest commercial district of Zhuhai, about a 10 minute drive from Gongbei Port, about a 10 minute drive from Jiuzhou Port Terminal, about a 15 minute drive from Zhuhai Gongbei Light Rail Station, and about a 10 minute drive from Zhuhai Fisherwoman. The hotel is adjacent to Fuhuali, Zhuhai Duty Free Shopping Mall, Jiuzhou City, Seaside Park, Seaside Swimming Pool, etc. The hotel is equipped with household appliances such as washing machines, refrigerators, and induction cookers, providing you with warmth like home. Wishing you a pleasant journey! Looking forward to your next visit
Ho Ching Ho
Deluxe Loft - Mountain-View (Double bed)
Stayed in Aug 2023
Couples
22 review
2.5/5
Posted on Aug 14, 2023
Great location very close to lovers road and the jiuzhou and hzmb bridge port. Quite special becos its a loft style apartment. But the photos of the hotel are really catfish, walls are stained and generally the sofa and other furniture were unclean. The lobby of the hotel does not look like the pictures, and has a bad smell which i can only describe as a mix of ciggarettes and rotten food. Hot water is not instant, but if u j leave it on during your stay it is okay. The toilet clogs VERY easily j two pieces of tissue or takin a **** can clog it. For its price ~600hkd a night I expect more.
Response from Property: Dear guest, we are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you have any questions, you can contact the hotel to actively solve it. We will definitely deal with it until you are satisfied. If you come here next time, we hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Loft - with View (Double bed)
Stayed in Jan 2023
Solo travellers
2 review
4.0/5
Very Good
Posted on Feb 14, 2023
Good place to stay for 1-2 nights. The walls needs to be cleaned or repainted, they're all stained.
Rajeshrj1002
Loft - with View (Double bed)
Stayed in Feb 2024
Business travellers
1 review
4.0/5
Very Good
Posted on Feb 11, 2024
Heather not available
Guest User
Loft - with View (Double bed)
Stayed in Sep 2021
Couples
7 review
5.0/5
Outstanding
Posted on Sep 23, 2021
The bed was SO COMFORTABLE!! Clean apartment, smelt like smoke when we first came in but everything else was great.
Guest User
Deluxe Loft - Mountain-View (Double bed)
Stayed in Oct 2023
Solo travellers
1 review
1.0/5
Posted on Oct 25, 2023
To be honest, I don't want to give anything. The environment is very bad, the sheets are dirty, and the hygiene during the holidays is very poor. There are cockroaches crawling everywhere. There are cockroaches on the table and the sink. I said I went there after twelve o'clock in the middle of the night. I was frightened all night. Even though I changed rooms, there were still shadows. It was quite bad. It is not recommended to stay here.
Original TextTranslated by Google
Response from Property: Dear guest, we are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you have any questions, you can contact the hotel to actively solve it. We will definitely deal with it until you are satisfied. If you come here next time, we hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Loft - with View (Double bed)
Stayed in Jan 2024
Couples
1 review
2.0/5
Posted on Jan 23, 2024
The room smelled of cigarette smoke, the air conditioner and TV didn't work, and no one ever answered the phone at the front desk. It was a rubbish hotel.
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Anonymous User
Comfy Family Loft Suite (3 beds)
Stayed in Jul 2023
Family
10 review
1.0/5
Posted on Jul 17, 2023
The room I booked temporarily because of the itinerary change, I felt very bad after arriving at the room. The price is 200 more expensive than the same type of room booked, but the sanitation and facilities are the worst. The first negative review! The worst night I stayed for more than ten days on a trip (I went downstairs to buy things and met someone who just checked in and thought it was too bad to check out 😂 We have a lot of people and luggage, it is inconvenient to bring the elderly and children, otherwise I have to return) There is only one bathroom, which is really not enough for a three-bed family suite. There are 6 people with the elderly and children. It’s okay to queue up for bathing. You have to queue up to wash your hands and go to the toilet. There are only two floors in the room. (And there is no partition, washing hands, going to the toilet, and taking a shower are all in one place.) The washbasin in the bathroom cannot be touched. It is so wobbly that I am afraid it will fall off. There is a reminder to pay for damaged items in the toilet. There is a compensation price list on the living room table. This is the first time I see this after staying in so many hotels😪 No hair dryer‼ ️I can only sit and wait for the hair to dry naturally, check in at 10 o'clock, wait in line for a shower and then wait for the hair to dry at about 1 o'clock (write a bad review while waiting for the hair to dry)😒 The projection is very unclear, the picture is small and blurry There is not a single cabinet in the whole room, no hangers, 6 people asked for 20 hangers, and in the end they gave 9. The sound of the washing machine is scary, and the plug wires of the wiring board behind the washing machine refrigerator are exposed outside, like a low-rent apartment, making people uncomfortable The mattress downstairs is very uncomfortable. You can hear the sound of springs when you lie on it. The old man has a bad lumbar spine and can't sleep like this. He can only sleep on the floor on the floor The sofa is old and dirty. There are two air conditioners upstairs blowing directly on the bed (one of them is still broken). The child whose bed is close to the air conditioner has a cold and keeps sniffling. There is no way but to turn it off. Except for the stairs upstairs The whole place is closed, and it's stuffy and hot all night. There are no curtains upstairs, and the entire glass is covered with a layer of film, which is light-transmitting. You can't sleep upstairs if you turn on the lights downstairs. Even if the facilities in the room are simple and incomplete, the sanitation is also very poor. There are water stains on the washbasin countertop of the toilet just after checking in, the double eyelid sticker left by a previous guest is stuck on the mirror, the towels are yellow, and they are not neatly stacked Besides the service, I told the front desk that this is the worst hotel I have stayed in in the past ten days, and she said, "Is it?" Drunk drunk😣😣😣
Original TextTranslated by Google
Response from Property: Dear guests, hello! I'm really sorry that I didn't give you a perfect check-in experience. Our hotel takes hygiene very seriously and conducts thorough cleaning and disinfection every day. Before guests check in, we ensure that each room is fully cleaned and tidied. If a guest discovers a hygiene issue during their stay, our hotel will be happy to address it immediately and provide first-class customer service. We regularly inspect and maintain in-room facilities to ensure they are functioning properly. If there is any damage to the facilities in the room, we will repair or replace it as soon as possible. Our staff are professionally trained and committed to providing quality and friendly service. In daily operations, we have always done our best to ensure that our guests have a satisfactory stay. I hope you can book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Loft - with View (Double bed)
Stayed in Jan 2023
Solo travellers
32 review
5.0/5
Outstanding
Posted on Jan 20, 2023
Generally speaking, it is very good. The room is a loft type, very large, and the bed is quite comfortable. Opposite the hotel is the bus station. It is convenient to travel. The only small defect is that the shower is a water heater, and the hot water supply time is short
Original TextTranslated by Google
Response from Property: Thank you for taking the time to leave a sincere review of our hotel. Zhuhai Austral Hotel is located in the most prosperous business district in Zhuhai, about 10 minutes' drive from Gongbei Port, about 10 minutes' drive from Jiuzhou Port Wharf, about 15 minutes' drive from Zhuhai Gongbei Light Rail Station, and about 10 minutes' drive from Zhuhai Fisher Girl. The hotel is adjacent to Fuhua In Zhuhai Duty Free Shopping Mall, Jiuzhou City, Seaside Park, Seaside Swimming Beach, etc., the hotel is equipped with washing machines, refrigerators, induction cookers and other household appliances to give you the warmth of home. Have a good trip! Looking forward to your next visit
MO99
Loft - with View (Double bed)
Stayed in Jan 2023
Business travellers
2 review
5.0/5
Outstanding
Posted on Jan 20, 2023
Comfortable and clean, the Loft design is great, and the apartment meets your living needs. Will stay again next time.
Original TextTranslated by Google
Response from Property: Thank you for taking the time to leave a sincere review of our hotel. Zhuhai Austral Hotel is located in the most prosperous business district in Zhuhai, about 10 minutes' drive from Gongbei Port, about 10 minutes' drive from Jiuzhou Port Wharf, about 15 minutes' drive from Zhuhai Gongbei Light Rail Station, and about 10 minutes' drive from Zhuhai Fisher Girl. The hotel is adjacent to Fuhua In Zhuhai Duty Free Shopping Mall, Jiuzhou City, Seaside Park, Seaside Swimming Beach, etc., the hotel is equipped with washing machines, refrigerators, induction cookers and other household appliances to give you the warmth of home. Have a good trip! Looking forward to your next visit
Guest User
Loft - with View (2 beds)
Stayed in Jan 2023
Business travellers
3 review
2.2/5
Posted on Jan 19, 2023
The hotel is very uncomfortable. The dust has not been cleaned for a long time. The interior is a whitewashed rough room. It is very cold. The worst thing is that each room is independently hung up and the air conditioner cannot be turned on. Ask the front desk to say that it is controlled by the property.
Original TextTranslated by Google
Response from Property: Hello, dear guests! We apologize for receiving your feedback. Our rooms are all cleaned by each guest. The rooms are equipped with refrigerators, washing machines and other household appliances. Zhuhai is a city with relatively high temperatures throughout the year, and the air conditioners in the entire building are also pre-developed The unified installation only has a single refrigeration function. I am very sorry for the inconvenience caused to you. We will definitely strengthen training and work hard to improve. I wish you a happy life, thank you!
Guest User
Loft - with View (Double bed)
Stayed in Jan 2023
Family
8 review
4.5/5
Great
Posted on Jan 18, 2023
Stayed twice, the first review was wrong, overall it’s okay, the kids like it better, but the rooms are different in the two times, the facilities inside seem to be different, the second time there are no hangers and ironing coat board. Others are fine.
Original TextTranslated by Google
Response from Property: Thank you for taking the time to leave a sincere review of our hotel. Zhuhai Austral Hotel is located in the most prosperous business district in Zhuhai, about 10 minutes' drive from Gongbei Port, about 10 minutes' drive from Jiuzhou Port Wharf, about 15 minutes' drive from Zhuhai Gongbei Light Rail Station, and about 10 minutes' drive from Zhuhai Fisher Girl. The hotel is adjacent to Fuhua In Zhuhai Duty Free Shopping Mall, Jiuzhou City, Seaside Park, Seaside Swimming Beach, etc., the hotel is equipped with washing machines, refrigerators, induction cookers and other household appliances to give you the warmth of home. Have a good trip! Looking forward to your next visit
Guest User
Loft - with View (Double bed)
Stayed in Nov 2022
Business travellers
5 review
5.0/5
Outstanding
Posted on Nov 18, 2022
The decoration of the hotel is relatively new, and the service attitude is good.
Original TextTranslated by Google
Response from Property: Thank you for taking the time to leave a sincere review of our hotel. Zhuhai Austral Hotel is located in the most prosperous business district in Zhuhai, about 10 minutes' drive from Gongbei Port, about 10 minutes' drive from Jiuzhou Port Wharf, about 15 minutes' drive from Zhuhai Gongbei Light Rail Station, and about 10 minutes' drive from Zhuhai Fisher Girl. The hotel is adjacent to Fuhua In Zhuhai Duty Free Shopping Mall, Jiuzhou City, Seaside Park, Seaside Swimming Beach, etc., the hotel is equipped with washing machines, refrigerators, induction cookers and other household appliances to give you the warmth of home. Have a good trip! Looking forward to your next visit
Lijinshanchuanzhidaoqiu
Loft - with View (Double bed)
Stayed in Feb 2022
Family
26 review
3.0/5
Posted on Feb 8, 2022
🚗 Transportation: Bus No. 2 can go directly to the entrance of the hotel from Gongbei Port, and No. 2 bus operates until more than one o'clock in the morning. 🧹Sanitation: Room hygiene is worrying. The sofa and curtains have obvious stains. I was too scared to sit. 🍃Environment: Hotel management, internal and external environment is very general. The hallway is not clean either. Facilities: loft room type, tatami bed, in addition to the bed is more comfortable to sleep, the bedding is relatively clean, others are not flattering. Pure water is no longer provided after drinking. Service: The front desk service was cold, and they reported some problems to the front desk, but they were perfunctory and did not actively solve them. In addition to the price is affordable, the bed is ok, there is no other bright spot.
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