Atour Hotel, Hengqin International Convention and Exhibition Center, Wanchai Port, Zhuhai

Atour Hotel, Hengqin International Convention and Exhibition Center, Wanchai Port, Zhuhai Reviews

Atour Hotel, Hengqin International Convention and Exhibition Center, Wanchai Port, Zhuhai

Building 1, No.5002 Nanwan South Road, Zhuhai, ChinaView Hotel Details
Atour Hotel, Hengqin International Convention and Exhibition Center, Wanchai Port, Zhuhai
Atour Hotel, Hengqin International Convention and Exhibition Center, Wanchai Port, ZhuhaiAtour Hotel, Hengqin International Convention and Exhibition Center, Wanchai Port, ZhuhaiAtour Hotel, Hengqin International Convention and Exhibition Center, Wanchai Port, Zhuhai
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Atour Hotel, Hengqin International Convention and Exhibition Center, Wanchai Port, Zhuhai Guest Reviews

4.8/5
Amazing
2400 review
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All Reviews(2400)
Positive reviews(2365)
Reviews with photos/video(595)
Friendly front desk staff(348)
Classy environment(275)
Delicious breakfast(246)
Great location(69)
Loved the night views(62)
Perfect for kids(48)
Delicious buffet(22)
Awesome gym(13)
Negative reviews(35)
Xin
Superior Room - Sea-View (Double Bed)
Stayed in Dec 2023
Family
1 review
4.7/5
Amazing
Posted on Jan 11, 2024
Good hotel, stayed in queen room with balcony. Room is spacious clean and well maintained, plenty room for our baggage and clothes. The balcony has view of Macau ******s
ZhangAllen
Superior Double Room
Stayed in Dec 2023
Solo travellers
35 review
4.5/5
Great
Posted on Dec 25, 2023
Except that the location is a bit further away from some of the main attractions, it’s a great place to stay overseeing macau just a few hundred meters away.
SevenWong
Guestroom (Double Bed)
Stayed in Apr 2024
Couples
18 review
4.0/5
Very Good
Posted on Apr 30, 2024
It was my first time to stay in a hotel. The service staff were very nice. The room was very clean, with good lighting and new equipment. It was large and quiet. The Internet was also very good. The bed was very comfortable and the pillows were also very comfortable. I had a good sleep. I had a good night's sleep. At dawn, there are many kinds of breakfast, good coffee, and there is also a gym, laundry room and convenience store. The service is very friendly and the price/performance ratio is very high. It is very good and convenient. There are free drinks in the room, free parking lot, and a book bar in the lobby. I am very satisfied with the location.
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6/10
Guest User
Superior Double Room
Stayed in May 2024
Family
1 review
5.0/5
Outstanding
Posted on May 5, 2024
First of all, the front desk receptionist has a very good service attitude. The room is very clean and well-equipped. They help us solve any problems we encounter. The breakfast is very rich. I highly recommend it! Great!
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Guest User
Superior Double Room
Stayed in May 2024
Couples
5 review
5.0/5
Outstanding
Posted on May 5, 2024
It was already late when we checked into the hotel. The front desk guy upgraded our room for free and delayed our check-out to 4 o'clock. The new room comes with a balcony, and you can see Macau across the street, which is great! The hotel's service attitude is very good, the breakfast is rich, and although I was very tired the night before, I stayed very comfortably. Overall, it was a good experience~
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FeFeFeFeFe
Superior Double Room
Stayed in May 2024
Couples
26 review
5.0/5
Outstanding
Posted on May 5, 2024
It rained heavily today and we drove over from Hong Kong at around 11pm. It only takes 9 minutes to reach the hotel after crossing the Hong Kong-Zhuhai-Macao Bridge, which is very convenient. The hotel provides free parking, which is very good.
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Guest User
Guestroom (2 Beds)
Stayed in May 2024
Family
1 review
1.5/5
Posted on May 11, 2024
Very dissatisfied! A hotel store that was renovated from the 1.2 floors of an old community that is more than 10 or 20 years old! The hotel has only 3 floors and is very small. The lobby at the entrance looks quite decent, but the guest rooms are really hard to describe! We booked three wooden twin rooms, and the fee was 866 per room during the May Day holiday! Look, all three rooms are attics without windows! The so-called window faces the lobby inside the hotel, and the hotel front desk spoke clearly! The sound insulation is also poor! A room for 866 yuan, and you live in an attic? ! This is a bit outrageous! Did you go to Macau? There is no such weird consumption in Macau! I didn't take it seriously after communicating with the clerk! Bad review! Very bad review! The accommodation environment is really too bad! The clerk is also very weird, and the takeaway was not brought up for an hour downstairs.
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Guest User
Guestroom (Double Bed)
Stayed in May 2024
Family
5 review
2.5/5
Posted on May 4, 2024
The hotel is in a great location, about a 5-minute walk from Wan Chai Port. I paid extra to upgrade to a twin room with a terrace, so I could see Macau on the other side. But the hotel has many complaints. Two cards were given when checking in, both of which were electricity cards. They said one was for opening the door and the other for electricity, but there was no difference between the two cards, and the front desk didn't tell me. What's worse, on the last day, both cards couldn't open the door, and I had to go to the front desk again. The water retaining ***** on the bathroom door of the hotel didn't work at all. There was a puddle of water outside after taking a shower for two consecutive nights. The safety lock on the door was broken and didn't work at all. The tissue box on the sink was placed together with the trash can, which looked very unhygienic.
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Guest User
Superior Double Room
Stayed in Apr 2024
Family
1 review
5.0/5
Outstanding
Posted on Apr 27, 2024
The lady at the front desk was nice, sweet, gentle and kind. She helped me upgrade to a sea view room. The room was of the same Atour quality as always, comfortable and clean. It was very pleasant to overlook the night view of Macau across the room at night!
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Response from Property: Dear Duo friends: Thank you for taking the time to write a five-star review for the hotel. Duoer would like to express her deep gratitude to you on behalf of the front desk lady, and will definitely convey it to our partners. Thank you for your encouragement and support. Warmth and friendliness are an indispensable part of Atour people's service awareness. We look forward to seeing you back home again~
Anonymous User
Family Room - Sea-View (Terrace)
Stayed in Apr 2024
Family
4 review
5.0/5
Outstanding
Posted on Apr 23, 2024
It's very quiet outside the hotel, and you can see the Grand Lisboa Macau across the street. The family room we booked is very large, because we took the high-speed rail to go to both Chimelong and the Seaside Park. This Atour is located between them. If you are not in a hurry, you can take the K10 bus to the Seaside Park, and it only takes more than 20 minutes to take a taxi to Chimelong. It is very convenient and it is also the closest Atour to Chimelong. There is a very good tea restaurant downstairs, which is eaten by locals, and there is also a 711. It is highly recommended to bring children and the elderly! The attitude of the front desk guy is very good!
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Response from Property: Dear friends of Atour, thank you for your praise, thank you for your support and love for us. We always regard the guests staying in Atour as our family, our friends, and our good neighbors, providing you with a more comfortable and pleasant stay experience, solving your practical problems during your stay, so that you can feel the warmth of home even though you are away from home. When you need it, just say, we are all by your side, so that you will not feel lonely, and we care about you and are considerate. This is what every Atour person should do. There is no best, only better. We have never stopped pursuing it. Welcome to visit Atour Hotel Zhuhai Wanzai again. We are waiting for your return~
SHLdaweitianlong
Superior Double Room
Stayed in Apr 2024
Business travellers
9 review
5.0/5
Outstanding
Posted on Apr 21, 2024
The room was very clean and in a good location. Every staff was very friendly and gave me a free upgrade to a balcony room. Because the flight was delayed, we also extended the check-out time to 4pm. You can see the Grand Lisboa Hotel in Macau from the balcony!
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Response from Property: Hello, dear guest! You have such a deep impression of Duoer that Duoer is embarrassed (shy)~ Atour advocates neighborhood service. When you walk into Atour, it is as warm as going home. What you said is what Atour people should do. It is Duoer’s pride to serve every guest. We use the best things for the user experience, which is warm, real but not flashy. Your feelings and satisfaction are the greatest affirmation for us. Duoer will work harder! Atour, a home on the journey, look forward to our next meeting!
Ms. Kam
2-bedroom Suite
Stayed in Apr 2024
Family
14 review
5.0/5
Outstanding
Posted on Apr 29, 2024
Very convenient hotel. The car stops directly at the door. There are various snack bars surrounding the hotel. The front desk is friendly and check-in is fast. There are not many breakfast options. But they are all exquisite and delicious. The room was clean and comfortable
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Guest User
Guestroom (Double Bed)
Stayed in Apr 2024
Family
1 review
5.0/5
Outstanding
Posted on Apr 21, 2024
The location is easy to find. It's right at the intersection. Parking is easy on the ground. There is a 711 downstairs. It's super convenient! The room is very clean and the bedding is as comfortable as ever. If you bring your baby, the front desk will provide children's toothbrushes and slippers. It's great. Mini tea bar: Atour's own brand. My wife said it tastes good.
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Guest User
Guestroom (Double Bed)
Stayed in Apr 2024
Other
2 review
5.0/5
Outstanding
Posted on Apr 12, 2024
The hotel environment is particularly good. The front desk poured a glass of honey water when I checked in. The service attitude was very good and the hotel was very clean. There is a Wan Chai Port next to the hotel, so it is very convenient to pass through the customs!
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Response from Property: Xiaoduo blooms in Zhuhai to provide convenience for more friends, so that wherever you go, as long as there is Atour, you will feel at home and feel the warmth, "Meeting you for the first time is like meeting an old friend again". Atour Hotel advocates neighborhood service, treat each other honestly and help each other like neighbors, and treat partners and friends with the same enthusiasm and simplicity! We will continue to work hard to serve every customer and continuously improve our service. We strive to provide the best service. Looking forward to your next stay
Guest User
Stayed in Apr 2024
Family
2 review
5.0/5
Outstanding
Posted on Apr 9, 2024
It is convenient to stay with children. The children like it very much. There are slides and small tents inside. The children have fun. The parent-child room is also very large. I am very satisfied. There is a 711 downstairs, which is convenient.
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