I stayed with my family for two days, and really enjoyed! Location wise it’s within walking distance from outlet, and there are also shuttle bus options every 30 mins. Room is spacious in Japan standard, nothing fancy but all practical. The highlight is waking up in the morning, open the curtain and see birds jumping around the trees. There is also a nice lake and plenty of grass for my daughter to walk around. Sakura trees are the silver lining. Overall, a good escape from hustle bustle
During the skiing trip in Hakuba, although I didn't drive myself and the transportation was a little inconvenient (the shuttle bus with fewer flights sometimes couldn't fully meet the needs), the hotel's front desk service made me feel extremely warm and thoughtful. Here, I would like to express my sincere gratitude to several front desk staff for their enthusiastic assistance and professional service.
This was my first time to go skiing in Hakuba. I was unfamiliar with the local environment and did not have a car. In addition, I had to send my luggage back to the airport, so I encountered many challenges during the process. First of all, I would like to express my special thanks to an older male waiter who was kind and polite. He helped me with the delivery service. The process was very careful and made me feel at ease.
Secondly, thanks to a short, slightly fat but smiling male waiter. After learning that I had been waiting in the lobby for two hours because the shuttle bus did not arrive on time, he tried his best to help me call a taxi to the ski resort. Although he was unsuccessful in the end, he understood my persistence and was always willing to help. When I got back to the hotel, as time was tight, he took the initiative to ask his supervisor and quickly helped arrange a hotel car to take me to the station so that I could catch the bus and JR train to Tokyo. At the same time, he also helped me pick up my stored luggage and assisted in moving it. He was more anxious than I was throughout the whole process, which deeply touched me. I am deeply sorry that I was unable to express my gratitude or give a tip in person as I was in a hurry at the time.
Also, I would like to commend a young waitress. Although she was inexperienced, she was still careful and responsible, and tried her best to solve my problem, which made me feel her dedication and professionalism.
During this trip, the sincerity and enthusiasm of these service staff provided me with great help. Even when faced with emergencies, they always put themselves in the guests' shoes and demonstrated an excellent service attitude. Next time I visit Hakuba, I will definitely choose to stay at this hotel again because their service makes me feel at home. Thanks again!
In addition, the staff who clean the rooms are also very professional, polite and responsible. As for the hotel facilities, cleanliness, decoration and the quality and style of the restaurant food, they are all great.
Excellent location, just a 5-minute walk from Matsumoto Station! Spotlessly clean and surprisingly spacious room for Japan. The free simple supper (ramen or croffle ice cream) was a nice touch. Breakfast was a highlight—delicious with a huge variety of options. Highly recommend this hotel for its convenience and value.
The hotel is quite satisfactory for food, accommodation and entertainment. I came to Cotina to ski in February. The breakfast and dinner buffets are good. Drinking at dinner needs to be paid separately. It is comfortable to soak in the hot spring after skiing. Disadvantages: The elevator is a bit slow
Location is THE best if you are planning to make Nagano your base and take the train to explore the other regions of the prefecture. It is literally connected to the train station on the 2nd floor. Plus there are great restaurants in Midori Shopping Centre which is part of Nagano train station.
Hotel Tangram provides a unforgettable experience with its exotic location next to a ski/snowboard facility, to have supreme services and the thing.
I remember most except the skiing part is the onsen, the onsen provides a lovely arrange of tubs various sizes which consume of eg: cold bath tubs indoor warm tubs and an outdoor tub especially if you are lucky there might be snow raining in to the tub and you can witness a special surpirse.
overall I believe coming here is a good choice and can guaranteer you a good stay.
The hotel is super conveniently located, just a two- or three-minute walk from JR Matsumoto Station, with a convenience store right downstairs – incredibly convenient. The room wasn't large; they really packed a lot in, including two beds, an extra mattress, two armchairs, a round table, and even a footstool. As a result, the space felt quite cramped. However, given how much was crammed in, I was really impressed that they managed to keep the room spotlessly clean. There's a large public bath, which was incredibly relaxing after a day of hiking. Dinner service at the restaurant was a bit short, from 5:30 PM to 7:00 PM, likely reflecting fewer guests. They also offer complimentary late-night snacks after 9 PM. Overall, the hotel was great; the only drawback was the price, which felt a little steep.
A wonderful stay here. Refreshed and modern. We had the family room with two futons which was pretty spacious. The only downside was that the basin was located inside the bathroom, making it inconvenient for others to use it. The location was brilliant as it was only walking distance to Echoland with plenty of dining options. The breakfast buffet had a pretty good range though if some of the dishes could be different each day that would be even better. One thing to note that is that the car park is unsheltered. We stayed for the ski season in January and on one night there was heavy snow, so the next morning we had to spend some time shovelling the snow around our car before we could drive it out. I suspect this is pretty typical in Hakuba though. Overall we were very satisfied and would highly recommend this for a family ski trip.
We did last min booking due to change of trip plan and we ended up in a nice, cozy and Nordic style hotel. Staff are friendly and helpful, hotel is very new. Gym is cool. convenient store and 1-2 restaurants within walking distance. Location ideally for self drive traveller.
I very recommend for this hotel best of all, free parking, wide room and the breakfast is the best of what I have before, i would forget and will come back to stay again.
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SSOPA■There is a free shuttle bus from Matsumoto Sta.>>Hotel 16:00/17:00 Exit the station and walk to the right to wait for the bus near the police station. The bus will have a Shoho sign.
From the hotel>>Matsumoto Sta. 9:00/10:00 If you want to stop by near the castle, tell the driver. He will let you get off along the way before reaching the station.
■Before checking in, we went to Kamikochi first. In the morning, we left our luggage at Ace Inn, which is part of the same chain. We will get a numbered tag to pick up our luggage at Shoho. / After checking out, we will go sightseeing in the city before returning. We can leave our luggage at Shoho. They will send it to us to pick up at Ace Inn.
■Free drinks from 15:00-20:00: Tea, coffee, fruit juice, beer. / Welcome drinks are tea and 3 types of pickles.
■The Panorama View Onsen alternates between men and women. / Another onsen is separated for men and women and uses the same time.
CCraigoWowee!! What a hidden gem. This hotel was small but punched a knockout!! Pricey but you get what you’ve paid for and more! Hidden in Omachi this hotel offers those wanting to go to the ski parks of all with a complimentary shuttle bus. The staff were super friendly and service was so good!! The food was to die for as I recommend the buffet style for breakaways and dinner as it had everything! Private onsen with a private onsen for females which showed their privacy. Gym, kids play room and also indoor pool. The list goes on! Thank you so much!!
AAnonymous UserA supermarket TSURUYA Nagisa is 450 meters away, and a familymart is 600 meters away. I didn't expect the hardware to be good, better than the previous one Matsumoto Hills, and much better than Sagamihara Crown Hills. But, I can say something about the breakfast, the hot milk tea in the beverage machine is so delicious
AAdamI stayed at this hotel with my wife and two children during a two-night trip to Karuizawa in early February. The hotel is around 100 years old and its claim to fame is that John Lennon has stayed there. The piano that he played on is still in the bar.
Location: The hotel is near Old Ginza Street and around a 15-minutes drive from Karuizawa station. It was not difficult to find, but you must navigate a narrow approach to the hotel which is icy at this time of the year, so you must drive carefully.
Cleaniness: The staff told me that the hotel was only recently and everything was very clean and in good condition.
Service: The receptionist that conducted the check-in was probably the Japanese that spoke the best English that I had encountered on this trip. He spent a lot of time explaining the hotel to our family. The porter was also very helpful and polite. When we asked for extra toothbrushes and slippers for the children, housekeeping was very prompt in delivering them and even brought some children's robes for my sons.
Facilities: The hotel did not have many facilities. There is a small shop, a bar and a french restaurant but not much else. Some rooms had private hot springs in them and they gave us the opportunity to upgrade. Our room, had a small balcony even though we were on the ground floor. It looked onto a wooded area so there was not much to see, especially at night. However, when it snowed the next morning, my kids loved going out and playing in the snow. I was particularly impressed by the breakfast. It was a simple American breakfast very well presented. It was very pleasurable to look out into the inner courtyard with it was snowing.
Overall: I like this hotel as it has a lot of character. It is architecturally attractive and has kept a lot of its charm despite renovation. The staff are very professional and polite. I would stay in this hotel again.
OO.K. MACI’ve stayed at many ryokans throughout my travels—often making up half of each trip—but this one felt a bit different.
It seemed to be run by just one person, who I assume is the owner. Everything was self-service, which might be understandable considering it was the most affordable option among the ryokans in the area.
Most amenities required an extra fee, such as towels. Payment was made by dropping coins into a basket and making your own change, which wasn’t very convenient—especially since I didn’t carry much cash.
One thing I appreciated was the luggage delivery service. I was able to leave my bag at the lobby before check-out and have it sent to Toyama Station (for about 4,000 JPY, cash only).
What stood out was the creativity in the shared spaces. There were several common rooms designed for relaxing and spending time—perfect if you’re traveling with friends. You could play ping pong, read books, watch TV, or use the canteen, which had a microwave and dishes available.
They even had coin-operated massage chairs and a small fitness room.
However, I must mention two important downsides:
1. Limited nearby dining options – Many restaurants shown as open on Google Maps were actually closed. The only one that was open had extremely slow service—I waited nearly an hour for dinner.
2. Insects—large ones – Unfortunately, I encountered big insects in my room, which made it hard to sleep. (He even provided insect-catch tape for me while introduce the room) I stayed awake most of the night, worrying it might come back—especially stressful since I had to get up early the next morning to catch a bus to Ogizawa.
Minds you, stairs only, need to carry your luggage down by yourself.
Overall, while it offers good value for the area and has unique communal features, this ryokan may not suit travelers who prefer full service, cashless payment, or guaranteed comfort.
MMeowVanWhat an awesome experience! The hotel offered exemplary service before we even arrived. Due to special travel arrangements, we arrived late and the staff quick to arrange an in-room bento dinner for us before our arrival. When we got there, we were immediately blown away by the gorgeousness of the hotel.
Despite its age, everything was very clean and polished. I can see that great care had been taken to upkeep the hotel and it’s premises, which are extraordinarily beautiful. We couldn’t resist taking pictures even after check-out, and it took us an hour to finally reluctantly leave. Words cannot actually do the place justice, you must visit there yourself.
We were very impressed with how delicious the food was, and the attention to detail, including the placement of the food, the coordination of food color. My mouth is still watering as I recall how delicious it was. I had 10 helpings of their prime rib one day. Besides, I had a dietary restriction and the staff were really careful with that, to the extent of reminding me what dishes not to eat everyday at their breakfast and dinner buffet.
In addition to excellent food and service, the hotel went out of its way to be very eco-friendly. For every day that we did not need our room to be tidied, we earned points, which can be traded in for ice cream or other goodies.
Finally, the staff spoke perfect English. This is rare indeed, and it made everything so much easier and so much more enjoyable. Thanks for the experience!
AAinoorConsistent service and offerings throughout the Sotetsu hotels across Japan. You check-in via the machine, pick up your amenities; they have the best and extensive range and go to your tiny room.
Location wise, it is next to a 3-level Don Quijote and connected to Nagano station via the foot bridge on the 2nd floor.
GGuest UserAll the staff, including the children, were very satisfied with their attentive care. The facilities and service are child-friendly, and the food is delicious.This is a hotel I would like to visit again if I have the opportunity.
HHanaLocation is great, it is just on the main road and by the lake. I remember there was a Lawon convenient store not far away when we drove past. We stayed there for 1 night.
I highly doubt if we were given the wrong room type, as I booked a room that can see the full Suwa Lake, but the room we have got is at the corner. It is because of the cherry blossom season, there are so many mosquitos outside so we couldn't open any window. According to the information provided by the hotel, the mosquitos don't bite human, but create stains on clothings.
Anyway, the room has a private onsen. It was quite small, and look a bit old. The water is very hot, though I couldn't smell any sulfur so it is not a real hot spring. As the windows can't be opened, so it is a quite stuffy inside the bathroom. The room has equipped with all amenities, but no bottled water. The hotel mentioned the water is drinkable from the tab. The room is quite clean and spacious. The mattress is quite nice, it was good for taking a rest after a whole day trip. We chose the meal package (breakfast and dinner). They were both Japanese style with a lot of dishes and options. Food is great. Nagano is not a place that produces meat, so mainly there are a lot of vegetables.
With the price we paid for, the hotel services, food and everything is quite reasonable. However, the hotel is a bit old. Nothing is special other than providing a clean room to sleep.
GGuest UserAmazing Stay at Hotel Iwasuge – A Hidden Gem for Ski & Onsen Lovers!
We had an incredible stay at Hotel Iwasuge, which truly became the highlight of our trip. While the interior may be a bit dated, the five-star service and exceptional food more than made up for it. We stayed for two nights on a half-board plan, and every meal was different, delicious, and thoughtfully prepared. The hospitality was outstanding—every staff member was incredibly helpful and made us feel right at home.
The location is perfect for skiing, with ski-in, ski-out access. There are two lifts right next to the hotel—one going up and one going down. The slopes nearby offer a mix of red and green tracks, making them ideal for beginners and families. Our kids especially loved the wide, easy slopes. We also rented ski equipment directly from the hotel (though helmets were not included).
After a long day on the slopes, the Hoppo Onsen was the perfect way to relax. The onsen itself is so good that we noticed some visitors coming just for the hot spring experience!
We have stayed in many four- and five-star hotels, and Hotel Iwasuge is truly one of the best. It may not be as widely known, but it absolutely deserves more recognition. We highly recommend it to anyone looking for a fantastic ski, onsen, and gourmet experience in Shiga Kogen. We can’t wait to return!
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