Ticketing is chaotic. Ctrip purchased drifting tickets, but the scenic spot did not indicate that the drifting ticket included mountaineering tickets on Ctrip, and the window did not indicate that the drifting ticket included mountaineering tickets. It only marked the price of mountaineering, battery cars, and rafting. The staff only exchanged drifting tickets. Therefore, I purchased a mountaineering ticket on Trip.com. When I redeemed it, the window staff said that the Trip.com ticket has been redeemed today. It needs to be refunded online and purchased offline. After WeChat payment, I found that the rafting ticket included a mountaineering ticket. The window staff refused to refund the ticket on the grounds that the ticket had been sold. It is recommended to improve the level of ticket management and fulfill the obligation of notification online and offline to avoid unnecessary losses to tourists due to the failure of the scenic spot to fulfill the obligation of notification.