Hotels With Spa in Ontario, Canada

Great hotel, great location and excellent front of house reception team with a warm welcome. Rooms are large but need a refurbishment as looking a tad worn and tatty. I understand that some refurbishment is in progress to the rooms and restaurant. Beware: our holding deposit had not been returned after we checked out on June. 11, even though there was no spend on the room. Even after 8 days, I cannot get my deposit returned - so recommend you insist on a return on checkout.

The service, amenities, and dining all meet a certain standard. It only takes about 25 minutes to drive from the airport to the hotel, yet the hotel is located in the city center. I stayed in room 408 and initially thought it might be noisy being on a lower floor, but it turned out to be quite good. A special shout-out goes to Ms. Monira from housekeeping; whenever I returned, she had already quietly tidied and cleaned the room perfectly. What's even more impressive is that she would arrange my belongings according to my habits, which is incredibly thoughtful and personalized. She is a very responsible and meticulous employee. I will definitely choose Holiday Inn Toronto Downtown Centre by IHG again next time I visit my daughter in Toronto.

This was our first time staying at Americana and we are very pleased with the experience. We drove 3 hours from northern Ontario and it was worth it! We went with another family for New Year's Eve and our children had such a wonderful time. We ordered room service, went to the waterpark several times, played in the arcade and our kids had so much fun. We are planning to come back next year!

The location was fantastic. The bath quickly warmed up, allowing me to thaw out from the cold. It was easy to get to Table Rock, Rainbow Bridge, and the fireworks display area.

Very clean and supportive staff they are very helpful. Very well organised & knowledgeable. The place is very tidy and easy access to the uber and metro. All the staff were very friendly and welcoming. They guided us for visiting all the attractions .

Requested the newly renovated room instead of non renovated. The hotel staff was very kind and friendly to let us check in at 1.30pm as our rooms was ready. Eventhough we didnt get the connecting room as we requested but we were happy enough to let us an early check in.

Got so lucky to have this room which was perfect to spend time to catch up with my friends! Suite room was amazing and the cleaner was the most professional one we have ever met! The location is just right in front of the Harbour and likely 5 mins from Union station! We definitely stay again

I stayed for three days with my daughter for a mom and daughter trip. Appearance is beautiful and desk staff was nice and helpful but I don’t think the room we stayed is appropriate for guests who pay for it. I chose this place for a free parking and close to YYZ. The room was incredibly small and structurally wrong for people to move inside the room. The washroom door fully didn’t open and the ceiling was very low so I had to be very careful not to bump my head to the ceiling. The room picture they posted on the website looked great and cozy but that isn’t important anymore if we can’t move around. One more, they had a wedding party on the second day and very loud music was on by 1 am and next day there was another party but it wasn’t that loud. You have to check if they have party guests during your staying before you book.

Overall, my stay was quite disappointing due to several maintenance, comfort, and service issues that significantly affected the experience. The air conditioning was not functioning properly. There was no proper fan speed adjustment, and only one vent in the room and hallway. Because the thermostat was positioned directly under the vent, it kept switching off frequently, leaving the room uncomfortably warm at night and making it difficult to sleep. To make things worse, the hotel conducted their annual fire alarm testing over two full days during business hours with frequent on-and-off alarms. After long hours of travel, this made it very difficult to rest or sleep properly. After I complained, they offered to move me to another floor; however, that floor was also scheduled for the same testing in the coming days. Later, they only provided a courtesy letter. The kettle in the room was in poor condition with heavy calcium deposits, and when used, particles were floating in the water, making it unhygienic and unusable. In the bathroom, the power point was not working, which added inconvenience. The main rotary entrance doors were also not functioning consistently and were often switched off, which felt unprofessional for a hotel of this standard. There was no bellboy available on arrival. I had to bring a trolley myself and unload my luggage from the taxi. At night, there was noticeable water dripping and drainage noise, which disturbed sleep. Breakfast was very limited with basic options and lacked variety. Overall, the building feels very old and poorly maintained, and several areas need urgent attention to improve guest comfort and service quality.

I was initially apprehensive about staying in an ”old” hotel, but my worries came to rest. It was similar to a cottage theme with very clean rooms and adequate amentities. Staff were always very friendly, greeting us everytime we leave and return to the hotel, and responds promptly to our housekeeping requests. 10 minutes from the hotel, there is a park with a calming stream, a great place to rest and rewind from the busy city life. Nearest train station is just 5 minutes walk away, and a 30-45 minutes car ride to downtown. Some downsides though, there are no nearby restaurants besides the one in the hotel, and no nearby supermarkets. Utensils were not provided in the room so be prepared to bring your own set. Hotel lifts seem a bit worn out but had not broken down during my stay. Overall, I really enjoyed my stay given the calm surrounding vibes and amazing service. I would consider returning in the future