Hotels With Bars in Metro Manila, Philippines

Subject: Feedback on Staff Training and Late Check-out Protocol We are frequent Savoy guests. Our check-in was excellent (paid early check-in at 7:00 AM, room upgrade, and confirmed late check-out until 3:00 PM by Vanie). However, on the day of departure, we were repeatedly called at 12:00 PM and 2:00 PM by a different front desk officer, who disputed the confirmed 3:00 PM check-out time. This staff member demonstrated a severe lack of coordination, empathy, and professionalism, attempting to bargain and failing to honor a promise made by a colleague due to a system oversight. Recommendation: Staff require urgent refresher training on communication, coordination, and emotional intelligence. Minor Feedback: The lobby scent is still bothersome and does not mask the surrounding drainage odor. Please consider a clean, refreshing scent like peppermint or eucalyptus.

Location is perfect if you're have a flight is near airport plus they have a free ride to airport make sure to booked 2 days a head. Near to SM Moa and Ayala mall Okada. wifi is so strong no need to put a password automatically .Breakfast need to queue for 30 minutes. Room is clean pillow in bed is superb. Only downside the TV in the living room every 15 minutes goes to stand by mode remote control not working properly need to press in the main tv to work again. We end up watching in the bed room. I call for maintenance still annoying goes to stand by mode every 15 minutes.

The staff in front desk very politely in answering our enquiries, hotel location closed to terminal 2 airport just 5 minutes walking distance. Overall very convenient to everywhere, will come back .

My overall experience at Grand Westside Hotel Manila was good — the property is modern, clean, and the staff were courteous throughout my stay. However, the room assigned to me was on a lower level, and every night I could hear loud music and event sounds. As I was staying for five days on a business trip, this constant noise interrupted my rest and made it difficult to recharge after long workdays. For short leisure stays, the lively atmosphere might be fine, but for business travelers seeking quiet and uninterrupted rest, I would recommend requesting a higher floor or a room away from the event areas

Amazing stay in the Philippines! I had a wonderful experience at this hotel. From the moment I arrived, the staff made me feel welcome with their warm smiles and excellent service. The reception team was always helpful, quick to answer my questions and ready to assist with anything I needed. One of the highlights was the security staff – very professional, attentive, and always making sure guests felt safe. They were not only protective but also super friendly and willing to help with directions or even small favors. The overall customer service was outstanding. Every interaction showed care and dedication, which made my stay even more enjoyable. The atmosphere was cozy, the location convenient, and I felt comfortable at all times. I truly appreciated the effort of the whole team and would definitely recommend this hotel to anyone traveling to the Philippines. I left with great memories and will surely stay here again on my next visit!

I purchased this hotel room for my sister-in-law who had a next day flight and it was amazing. You call them to get picked up at the airport and they offer drop-off service too. The van used to bring you is a fancy Benz. Overall, a great experience!!! P.S. My 6-year old nephew said it looks like the hotel is made of gold🤭

Staff: Wonderful hotel with professional staff. My booking was originally a king size bed but I requested a twin. They did everything to met my needs. After a long flight I wasn’t in my best mood and they did understand and deal with me with respect and understanding. Room: simply wonderful as usual.. this is my fourth or fifth stay and I’M will be always my home in Manila.

The location is great, since we have our event at SM MOA Arena this hotel is just a walking distance to the arena, service and cleanlines is good, but some of the amenities and equipment is not working well, one of the tv is not working, and the door handle seems like needed repair although it is still working well. One plus point is the refrigerator is working so well even the freezer is working well. Overall everything is good while we stay here.

I booked this hotel for an exhibition, my first time staying here. I only knew it was old, not much else. The location and room were actually decent. The wardrobe in the room used to have doors but they seemed to have been removed. The breakfast was simple but met basic needs. The room facilities were indeed old, and I heard there are newly renovated rooms upstairs, but they are more expensive. Apparently, rooms on the 5th floor and below are all old-style. I didn't have time to check out the pool or gym. Parking is available downstairs. It's located at an intersection, directly opposite the DOUBLE DRAGON mall. Overall, it was pretty average. A local friend mentioned it has a history from many years ago, but it's probably best not to know. DM me if you're curious.

I really have no complaints about this hotel other than the breakfast buffet gets boring after a couple of days. Not a lot of vegetarian options. The “taho” is pretty much gone by 9 am (so I suggest getting there early if you’re keen on trying it out). The location is central to a several malls, the parking is spacious (provided maybe that there isn’t a huge event going on). I highly recommend this hotel.