I have visited this hotel on several occasions and have always appreciated its excellent location, just a few steps from the centre.
However, on this occasion, my experience was not entirely satisfactory. The room I was assigned had the air conditioning located very close to the bed, which caused cold air to blow directly, even when setting it to 25 degrees. Turning it off was not an option, as the heat became unbearable.
In addition, I had a problem with the service at reception. An employee informed me that I could come before 2:00 p.m. to check if my room was available. However, upon arrival, the receptionist responded in an unfriendly manner, assuring me that the room was not ready, without even asking me which one was assigned.
Breakfast remains an awkward aspect. It is not possible to help yourself freely, as it is always necessary to request what you want and the staff serves it. In addition, the variety is quite limited: there is little offer of cold cuts, cheeses, teas and fruits. In fact, on this occasion, the only fruit option available was fruit salad.
