Please note: This review was written during the COVID situation.
I am giving only a 3/5 on service because when we arrived (after walking by the ”friendliest hotel in Vermont” sign) we were told unapologetically and stone-facedly by the young man at the desk that they ”would have called as a courtesy” but my ”location didn't come through the reservation system” that I can't stay there unless we've quarantined 14 days with no grocery shopping or visiting with family or friends. He said that Vermont's policy is that if your county has more than (some # I don't remember) active cases per million, you can't stay there. (Never mind that my county has only 130,000 people / 52 active cases -- so I guess they multiply to get the per Million number???) I had pre-paid for this room, so LUCKY FOR ME because I work from home and have no social life, I was able to stay. I never thought a thing of it when making the reservation as here in NH and Maine, all the radio ads say that Vermonters can visit ”without restriction” so it never occurred to me to check what Vermont had to say about us. I don't know if this is a Trip.com problem or a Comfort Inn problem --- But SOMEONE should be calling people. Imagine if you got turned away after a long trip?? And Rutland is ”Central” Vermont so it's probably at least 45 minutes to any state border if you need a new hotel.
Facilities: I give a 2/5 and again, not sure if this is Trip.com's fault or Comfort Inn's - but there is NO BREAKFAST due to covid. If you are like me and factor breakfast into the cost of a hotel, this would be helpful info. Yes, I knew they probably wouldn't have a buffet, but they could have done a little bag breakfast or a coupon to McDonald's (next door) or something to make up for the fact that they advertise something that they don't have. The indoor pool was also closed, which I anticipated. But again, that should be stated when booking - if I had little kiddos and they were looking forward to that and we found out it was closed on arrival, that would be bad. Incidentally, I work for a place in NH with an indoor pool and they open by appointment so only one family is in one area at a time - something to consider. Imagine the great reviews you'd get if a family could have private pool time on vacation!
That said, this hotel was renovated since last I stayed there. Ice was clean. Room was clean. Housekeeper was just as nice as she could be. The front desk lady on day 3 (checkout) was very nice too. Wifi was easy to access.
Lesson from this visit: Take it upon yourself to CALL THE HOTEL before arriving to find out protocols. Don't do the we-pick-the-hotel option on if you care about the amenities like breakfast and pool, because you won't be able to find out what's available before you find out what hotel you got.
Message to Comfort Inn: Reach out to people before they drive 4 hours to get there. And when they do get there, try to be nice and pleasant, that will get you a lot further.
Message to Trip.com: UPDATE YOUR SITE FOR COVID.
We went to visit our granddaughter who is a freshman at UVM this year. Hotel was not too far from her. Only two exits on the highway. Very clean and welcoming staff everywhere. From the front desk receptionist to the housecleaning to the employee who saw us with luggage wheelie who offered to return it for us. Quiet hallways and very comfortable room with a fridge. We would definitely stay here again!
This hotel is 16minutes from North Beach which was amazing !
The interior of the hotel will make you feel like you are on vacation in a resort. I would recommend for any type of stay either alone , a couple or a family it was magical
The hotel was clean and in great condition. The staff was fantastic and friendly and always went the extra mile. The breakfast was great with many options and again the staff was so friendly and accommodating. Pool was clean and the kids had fun. I would 100% stay at this hotel again and I recommend it to others. Their service, care, friendliness and customer service should be a benchmark to all hotel and customer service representatives
The surrounding area of the hotel is very convenient. It takes 5 minutes to walk to the most central shops and restaurants. There are various kinds of food, most of them are walking. Some old buildings are beautiful and there is a park. In addition, the hotel is only a few minutes away from the lake. View, there is a children’s museum by the lake, and you can go on a yacht. Every Friday night, there is a lobster buffet on the yacht. Living here is a very good choice for families and individuals.
We paid almost $500 per night & realized shortly there after this place typically goes for around $150. Not sure why the major price gouge. It's definitely more of a $150.00 price point. Spa was packed with kids not even staying at the hotel. Bubbles didn't work in the spa. Bathroom floor had hair on it upon check as well as what looked like pillow stuffing on the carpet. The restaurant menu looked amazing, but we tried it first day of the menu change which didn't go so well. They must have been overwhelmed, which left us underwhelmed. We paid for the lake view upgrade, but our room was right in front of trees, so we could hardly see the lake at all. (something they should tell you when you pay the upgrade). I will say the location was great & the front desk staff was super friendly. But I would not pay almost $2000 for a three night stay here again. We've paid less for 5 star hotels.
With a stay at Green Mountain Suites Hotel in South Burlington, you'll be within a 5-minute drive of University Mall and University of Vermont. This hotel is 2.3 mi (3.7 km) from Champlain College and 2.5 mi (4 km) from Church Street Marketplace.
Be sure to enjoy recreational amenities including an indoor pool and a fitness center. This hotel also features complimentary wireless internet access, gift shops/newsstands, and a fireplace in the lobby.
Grab a bite from the grocery/convenience store serving guests of Green Mountain Suites Hotel. Mingle with other guests at the complimentary reception, held on select days. Wrap up your day with a drink at the bar/lounge. A complimentary buffet breakfast is served daily.
Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services. A roundtrip airport shuttle is complimentary (available on request).
Make yourself at home in one of the 104 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and stovetops. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include desks and microwaves, as well as phones with free local calls.
The front desk person Maria was so nice and so was security/ shuttle driver Scott (?). Such friendly staff eas appreciated after a long trip and late check in. The room was very clean and you can tell that the property was well maintained.
Very nice! Clean and simple, the key is very convenient next to the pizza shop, supermarket, shopping center, this remote town has such a package
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KKatieWhen we arrived, the front desk staff were very kind and welcoming. We were told we could eat at the restaurant right off the lobby so we planned to eat dinner there. When we arrived at the restaurant 20 mins later, they told us we could not eat there unless we had made prior reservations due to a wedding they had next door. The lady told us “we have to prioritize the wedding of 200 people”. I asked where we should eat and the lady shrugged. One of the waiters, who was very kind apologized and recommended the bar . They had some dishes from their restaurant menu. We were pretty irritated because we were both exhausted and the lady was very rude to us. We watched 20+ people get turned away from eating dinner due to this wedding. I completely understand that they need to focus on a wedding and the food for the wedding, however we should’ve been told about this when we arrived that the restaurant wasn’t available unless we had already made a reservation. The resort is very nice and there was a lot of fun things you can do there, but some of the staff were quite unkind.
GGuest UserGreat location, close to downtown and right across a Target and close by to Trader Joe's.
Not much food around the area though.
The hot tub wasn't working when we went, also the 'heated pool' was not heated at all.
Rooms are outdated but you can tell by the photos.
GGuest UserThe fire pjt was excellent at night for a quiet wind down. The room could probably be cleaner or maintained better as the pipe in the room are quite obvious and can see the holes near the edge of all walls inside the guest room. but appreciate it as the hotel is located at a country side.
My personal white bath towel was taken away by the housekeeping team because it looked similar to the hotel's towel. luckily it was found right before we check out. Thanks to the concierge and housekeeping team.
GGuest UserThe hotel was clean and in great condition. The staff was fantastic and friendly and always went the extra mile. The breakfast was great with many options and again the staff was so friendly and accommodating. Pool was clean and the kids had fun. I would 100% stay at this hotel again and I recommend it to others. Their service, care, friendliness and customer service should be a benchmark to all hotel and customer service representatives
GGuest UserNot my first time staying here nor will it be my last. The rooms are simple but just what I'm looking for when in the area. They have a sauna, indoor pool, and an outdoor hot tub. The property is up against a creek and they have a couple places with fire pits right by it. During the ski season there is also a bar downstairs that's a cool place to hang. The small lodges on the edge of the property are really cool and comfortable too!
GGuest UserWe went to visit our granddaughter who is a freshman at UVM this year. Hotel was not too far from her. Only two exits on the highway. Very clean and welcoming staff everywhere. From the front desk receptionist to the housecleaning to the employee who saw us with luggage wheelie who offered to return it for us. Quiet hallways and very comfortable room with a fridge. We would definitely stay here again!
TTravelaThis hotel is 16minutes from North Beach which was amazing !
The interior of the hotel will make you feel like you are on vacation in a resort. I would recommend for any type of stay either alone , a couple or a family it was magical
GGuest UserLocation was great. Pool are outdoor area were exceptional. The guest rooms are in need of being updated. The staff could have been friendlier. We were charged $25 for checking in an hour before check-in time. Our room was ready so there was zero time/effort for us to check in a little early. Definitely a bad policy.
GGuest Uservery nice place. My major gripe is with Trip.com. They said there was breakfast offered, and I paid extra for that. The owner said they haven't had breakfast for a LONG time. So I got ripped off by Trip.com by paying extra for a service that was not even included.
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