Posted on Jul 1, 2026
CarrieC422Enjoyed the stay. I came here with two friends and I stayed in a room by myself. Spacious and clean room even tho some touch up in the bathroom would be nice.
Very friendly staff from the moment we checked in till we checked out. Lovely spa facilities. Beautiful hotel. Safe area as we walked to the city centre and back at different times. Quiet but safe.
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Price per night from:VND 4,843,877
Posted on Mar 18, 2026
Rosie Cawthorne
I love Charlton house, it was really quirky. The way it has been styled is really unusual. It makes you feel like you're in a bit of a fantasy world with the little corridors and quirky little nooks and crannies. For me it fit the bill, it did the job that I needed but I understand for those people that do not get it on an offer and pay a lot of money to stay there I understand how they might say that it's a bit dirty a bit tired a bit grubby and needs a bit of TLC. There seemed to be one very sweet man that was running around doing pretty much everything and the rest of the staff were hidden behind doors or just not there. I'm not sure. There were staff present in the spa and they were lovely and helpful and kind. My little room was gorgeous and cute and cozy, and clean enough although tatty in places. For me I really had a nice day and I would definitely come back. The breakfast was extremely basic but I didn't have extremely high expectations, and I'm not really a breakfast person, so again it may not make the tick box for others but it did the job for me. Thank you Charlton house.
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Price per night from:VND 4,245,629
Posted on Nov 19, 2024
Guest User
How should I put it? I hesitated for a long time between this hotel and another one and finally chose this one. The main reason was that I was attracted by the photos of the hotel room on Ctrip. There were big French windows through which you could see the garden and green land. But after checking in, I found that there were no French windows. I thought too much. I don't know why the deluxe suite I booked was arranged on the third floor. The window was relatively small, and there was a wall outside. I could hardly see what was outside the room... I was very disappointed. In addition, the room facilities were a bit old, the air conditioner kept making strange noises, which was very noisy. The bathroom was quite big but there was no heating. It was very cold after taking a shower, and the washbasin was also very simple... Anyway, it didn't match the price. The only thing I can praise is that his restaurant is not bad, and the dishes we ordered were all delicious.
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Price per night from:VND 11,138,986
Posted on Jun 28, 2024
Zhanqianying
Small luxury hotel I feel relieved to see that it is SLH, but it is unusually understaffed. From check-in to dining in the restaurant, you have to wait, wait, wait. If you don’t understand English, please don’t come. Most of the employees look like college students who work part-time and cannot solve the problem alone. question.
The restaurant and bar are good, the room is very big, you need to take the stairs to the first floor, and the bathroom is half a floor up. The swimming pool is small and there are many people. There is a sauna, but it was useless because the temperature was 30 degrees on the day of arrival.
Charging the tram is also very funny. It took a long time to fully charge it.
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Price per night from:VND 6,329,847
Posted on Aug 26, 2025|Standard Room
Guest UserSpecial thanks to Manager Emilia and the team at Holiday Express for making our stay wonderful. The hotel was spotless, the breakfast was excellent with plenty of choice, and the price was very reasonable. It’s a great place for families – our kids loved the swimming pool – and the bar was a nice extra for relaxing in the evening. Highly recommended and we’ll definitely return!
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Price per night from:VND 1,366,321
Posted on Apr 10, 2023
Guest User
We stayed in a triple room and were delighted with the comfort and cleanliness. Staff were very friendly and helpful. The breakfast was amazing - 2 of us had the full English and 1 had avocado, smoked salmon and poached egg on toast. There was also a selection of fresh fruit, yoghurt, juices, pastries, coffee and tea. All delicious. The location is superb, being very central.
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Price per night from:VND 2,238,604
Posted on May 30, 2026
Guest UserWe had a very pleasant stay at this hotel. While the hotel is a bit old it has a charming character and offers a comfortable stay overall. Rooms were spacious , beds comfortable and the gardens surrounding the property created a peaceful and relaxing atmosphere.
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Price per night from:VND 1,374,040
Posted on Dec 11, 2024
Guest User
The room is very classic English style, I like it very much. And the hotel staff is very warm and friendly. Provide a lot of help. My friend hurt her foot while visiting Bath, the hotel staff sent ice packs and helped us call a taxi to the hospital. The restaurant is also very good, I like the lasagna, I think it is the best
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Price per night from:VND 4,982,825
Posted on May 19, 2026
Anonymous UserThe hotel's location is excellent, just a few minutes' walk from the Roman Baths. This hotel directly pipes natural thermal water into the property, making it very convenient to take the elevator from your room down to the -2 level for a soak. However, guests only get free access to the hot springs during two time slots: 8:00-10:00 AM and 7:00-9:00 PM. Outside these hours, it costs £70, which is quite steep. There are three pools in total, plus a sauna and steam room. Overall, it's pretty good. One thing to note: the room and service fees were already paid through Ctrip. Upon check-in, a £100 deposit was taken. At check-out, the staff tried to charge a £10 service fee. If you haven't incurred any additional charges, you can refuse this unreasonable request.
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Price per night from:VND 6,341,426