Hotels With Spa in Noord-Holland, Netherlands

The room was spacious and comfortable, the bed was cozy, and the view was great, ensuring a good night's sleep. The staff were warm and attentive, providing excellent service. The hotel's location is superb, offering convenient transportation, and the breakfast selection was extensive.

Here’s a firm, professional complaint that clearly states your concerns without making it unnecessarily aggressive. It focuses on the issues you described and requests a formal investigation. Dear Hotel Manager, I am writing to formally express my deep dissatisfaction with the treatment I received during my recent stay at your hotel. This experience has been one of the most humiliating and unprofessional hotel experiences I have ever encountered. Firstly, I was charged €250 for smoking in the room. While I understand that hotels have strict no-smoking policies and I am willing to accept the applicable penalty if a violation occurred, nothing justifies the way your staff handled the situation. Despite me clearly instructing your staff not to enter my room, they forcefully entered without my permission. At that moment, I was not properly dressed, making the situation extremely embarrassing and a serious invasion of my privacy. This conduct was completely unacceptable. Furthermore, during this interaction, two members of your staff spoke to me in Dutch in what appeared to be an abusive and mocking manner. Although I do not understand Dutch, their tone, gestures, and overall behaviour were intimidating, disrespectful, and deeply humiliating. No guest should ever be treated in such a degrading way. The second issue concerns my food delivery. I had ordered food late at night, and it was left at the reception. When I went to collect it a few hours later, I was informed that the food had been thrown away. I was never contacted, no attempt was made to inform me that my order had arrived, and no explanation was provided as to why my personal property had been discarded. This is completely unacceptable and demonstrates a shocking lack of respect for guests and their belongings. The combination of these incidents reflects an alarming lack of professionalism, respect for guest privacy, and basic customer service standards. I expect the following: 1. A formal investigation into the conduct of the staff involved. 2. A written explanation as to why my room was entered against my explicit instructions. 3. An explanation as to why my food delivery was disposed of without my consent or any attempt to contact me. 4. An apology addressing the unacceptable treatment I experienced. 5. A review of your staff’s conduct and training to ensure that no other guest is subjected to such behaviour. I chose Mövenpick expecting a high standard of hospitality. Instead, I left feeling disrespected, humiliated, and extremely disappointed. I look forward to receiving your prompt response and an explanation regarding these serious matters. Yours sincerely, Lauv Jaiswal If you intend to escalate this to Mövenpick’s corporate customer relations or to post it as a public review, I can also help you draft a stronger version suitable for those channels.

Facilities: Very comprehensive, they even had an iron, which I didn't need but appreciated. There was air conditioning too, which was a relief after staying in hotels elsewhere the previous few nights that didn't even have it. Cleanliness: Spotless and impeccable.

This hotel is about 8 minutes from the airport. There is a shuttle bus service from the airport to the hotel for free, but from the hotel to the airport it costs 5 Euros. A deposit of 50 Euros needs to be paid during check-in. They DO NOT take cash. Only payments with cards are allowed. The hotel is ok for a night if you need to take an early flight. That's it. For the shuttle bus, there is a bus station right outside the airport. Follow the signs ”Hotel Transfer” or ”Hotel Shuttle Bus”. Not difficult to find.

The location of the hotel is very convenient. It is within walking distance of most tourist attractions in the city center. The hotel staff are very polite and the room is cleaned every day. It is a hotel that I highly recommend. I will definitely stay here next time👍

Nice clean hotel, location is near the train station, short walk but not easy with luggage as the path passes a dyke so stairs up and down. Note the town is about 40 minutes walk away. Airport is one train stop but shuttle bus is available, free from airport return is €5 Rooms are large and clean, nice shower. Large TV, Wife kettle tea and coffee. Restaurant and vending machine is available. Good value for money

My stay here was incredibly comfortable and pleasant. The hotel's location is excellent, right in the heart of Amsterdam, making it super convenient for exploring the canal district. The room facilities were clean and well-equipped, and the overall hygiene was top-notch. The front desk staff were polite, patient, and provided thoughtful service. Overall, I had a very comfortable stay and would definitely choose this hotel again on my next visit to Amsterdam.

The hotel's location is excellent, right by the square and Queen's Department Store. I highly recommend it; getting around is super convenient. The staff were all very friendly and helpful (except for a few in the restaurant who seemed to be from Southeast Asia; they spoke to you as if they were scolding you, and their attitude was quite rude, which really detracted from the overall staff image). Breakfast was quite plentiful, and the room size was decent and quiet. However, due to the layout, you could only fully open one large suitcase without it getting in the way of walking.

We arrived and were told we could check in at 2 PM. We went into town, and when we returned around 3:30 PM, the room still hadn't been cleaned. Luckily, we received two complimentary drinks as compensation. Once in the room, we found the curtain was broken, leaving a gap where light streamed in. The TV by the bathtub wasn't working, and the shower kept fluctuating between hot and cold. We reported these issues in the late afternoon, and someone was supposedly coming to fix them. We went out again and returned after a couple of hours, only to find the curtain still broken. We went back to reception, but the maintenance team had already left. Since we didn't want to be woken up by light, a staff member eventually went to try and fix it themselves, but unfortunately, they couldn't. Despite these unpleasant circumstances, I would still recommend the hotel. It's a nice hotel, but the staff aren't always as efficient as they could be.

The service is excellent and the location is also excellent. Although it is not newly renovated, it does not look old at all. Guests staying in the hotel can also make priority reservations for the Michelin 2-star restaurant in the hotel. Attached is the menu for reference