Posted on May 24, 2026
Guest User
Doesn’t meet Belmond expectations.
1. Food is average, the same we had in a small village, change a chef, not tasty at all.
2. On a breakfast waiters ALWAYS bring fruits and after 5 min asking if I need them. Why on earth I should eat fruits in 5 min? And why do you need it? Quality and variety of breakfast is not nice — all days we had not fresh blueberries. In my home country I have blueberries from Peru and it’s fresher. How it is possible?
3. Welcome is not in Belmond style: no champagne or good chocolate.
4. One day we asked to clean the room before 12, they did, we came and I was sure we are alone in the room. When I was naked I saw a gardener in our private terrace. He also saw me. How it’s possible he entered our terrace when I was in the room????? With no bell and knocking????
5. Alpacas feeding is also trash: all people from hotel come, you will never get nice pictures like on instagram. Why you don’t make it by appointment? We had a lot of experiences with animals in different countries , this one is the worst.
6. Stuff is not well trained, communication is super artificial.
Place is beautiful, but that’s it. Worst Belmond we have been to. Ask Monasterio Belmond about good experience and top notch service.
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Price per night from:€647
Posted on Dec 12, 2023|Double Room, 2 Twin Beds
Guest UserI arrived in the hotel found that the bath tub doesn’t have stopper so asked them to provide stopper but was given a day later and there is no hand wash provided. No soap provided on my last day.
Also the hotel staff asked me to pay additional $55.00 as they don’t seem to have record of my arrival to Peru and I have come illegally to Peru.. I have to argue about it and finally they found my arrival details.
Breakfast is fantastic and cleanliness is good as well.. Apart from minor issues it is good..near to all amenities .
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Price per night from:€42
Posted on Jan 20, 2026
KattyTraveler
К сожалению я не довольна отелем.
Первое - здесь нет отопления, ни одной батареи. На третий день пребывания я заболела из-за холода. Почитав отзывы, я поняла что можно попросить обогреватель, что я и сделала.
Второе - слышимость действительно сильная. Огромные щели в дверях номера. Слышно абсолютно всё - как люди приходят и уходят, смотрят телевизор , разговаривают и тд. Я часто просыпалась среди ночи, когда люди уезжали на экскурсии и хлопали дверью .
Третье - очень скудный завтрак! Буквально две булки на человека, немного масла, сыр и колбаса, джем и на маленьком блюдце подают скрембл , по напиткам чай, кофе и это весь завтрак .
Также у меня возникла проблема с завтраками для экскурсий. Я просила приготовить их для меня , но никто этого не сделал. У меня было две экскурсии и получается за два завтрака я просто выбросила деньги на ветер.
Четвертое - за 5 дней моего пребывания НИ РАЗУ не было уборки в номере, хотя я читала , что уборка ежедневная. На 4 день я спросила почему в моем номере не убирают и мне сказали, что я должна была отдать ключ от номера и тогда они бы убрались. Но мне конечно же о таких условиях никто не сказал :)
Ну и последнее , женщина , которая готовит завтраки , как мне показалось, не взлюбила меня из-за того что я не говорю по испански. При этом я видела что она была милой с другими гостями.
Я бы не советовала этот отель!
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Price per night from:€24
Posted on Oct 2, 2026|Single Standard
CansuqixingIf you stay at this hotel, absolutely make sure you don't get a room with an interior-facing window (one that doesn't connect to the outside). Otherwise, it will be incredibly stuffy, making it impossible to breathe properly and sleep. Don't even count on the air conditioning; it's completely broken. Before, I closed the interior window because I was afraid of noise, but I couldn't sleep at all and found myself struggling to breathe. Only after opening the interior window did a little air come in, and I was able to manage some sleep.
The soundproofing of the door isn't great. During breakfast hours, they play music, and you can hear it clearly through the door. The interior-facing windows are directly above the breakfast area. See the picture.
Another very unpleasant thing happened: I returned to the hotel at 10:40 PM and found the main entrance locked, all doors were locked. I frantically knocked on the main door. Luckily, there was still a guy at the front desk on duty, otherwise, I wouldn't have been able to get back in. I've included a picture to prove this point.
The front desk staff's English is just so-so. Also, I was mistaken for Japanese again and given a registration slip in Japanese. I asked if they had slips in other languages, and they said yes. But even after seeing my passport, they still gave me the Japanese one. I don't even know what to say. Then they were all smiley and playful, I don't know if they were joking with me or what. Anyway, I can read Japanese, and it was all Chinese characters, so I just filled it out.
The breakfast was just okay. All these *** Western country breakfasts are pretty much the same; only a few dishes offer some variety or are particularly tasty. The best thing at this hotel's breakfast was the ham.
About a 30-second walk from the hotel, there's an intersection with a lot of trash and many stray dogs eating from it. Since there are many tourists, these stray dogs are used to seeing them and generally won't bother you. However, for safety, I still kept my distance from them.
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Price per night from:€71
Posted on Apr 7, 2024
Guest User
1⃣️There is hot water and tea in the lobby, you can make your own, and there is also an electronic fire-making device
2⃣️There is a kettle in the hotel room, 2 bottles of water, and free snacks, which is very warm
3⃣️The room has a hair dryer and a bathtub. Those who like it will like it very much, but I personally don’t like it because the bathtub and the direct shower are combined, and the hot water is not hot
4⃣️The breakfast is very rich
5⃣️The hotel is not far from the block, it is very quiet at night, and it is convenient to fall asleep
5⃣️The price is right, and the overall stay is very good
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Price per night from:€42
Posted on Jun 16, 2025
Lam
Service was great and the manager tried very hard to help. However, amenities and maintenance need a complete overhaul. Drainage system was malfunctioning, lift was not not working sometimes. No hot water in the morning, if you wanna to a shower in the morning, forget it.
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Price per night from:€39
Posted on Aug 12, 2024
6044dewoniuyusheThe staff was very attentive. Because the tour we were participating in departed very early, the hotel provided a packed breakfast to take away. The breakfast was great with water, drinks and fruits. I really want to give it a thumbs up.
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Price per night from:€122
Posted on May 14, 2026|Standard Double Room
極貧女子大生This place offers incredible value for money. The beds have really thick mattresses, and while there's no hairdryer, the hot water is consistently excellent.
I actually stayed here before Machu Picchu and then returned after, choosing to rebook. When I mistakenly booked for a month later on my second stay, the hotel staff understood and even told me they were worried because they didn't know how to contact me about the booking error.
They're very considerate; they even asked if a double bed was okay for us. Although we didn't use it, breakfast is also provided.
The owners don't speak much English, but they're incredibly enthusiastic and patient, using translation apps to communicate.
Upon our initial arrival in Cusco, they gave us a map and thoroughly explained all the recommended spots.
The interior decor is also charming. I'd definitely stay here again if I return to Cusco. A huge thank you to the owners for all your hospitality!
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Price per night from:€29
Posted on Dec 29, 2025
Guest User
The hotel and staff are really great. It is a bit away from the center (plaza de armas) but it’s in a quiet neighborhood so you can definitely get some good rest. The breakfast was amazing and the staff friendliness impeccable:)
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Price per night from:€65
Posted on Nov 13, 2024
Lennard’s
If you enjoy some quiet from the bustling city center, this place was perfect. Located 15 mins walk from the city center (it doesn’t feel that far honestly), the photos of the hotel are as shown in the pictures provided. The place is really clean and cosy.
Giara liaises with the guests ensuring every need is covered. She and the team have been so lovely and helpful throughout. They do prepare packed breakfast for whenever we had to leave early for our tours. Absolutely enjoyed our time at the stay
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Price per night from:€36