GGuest UserDoesn’t meet Belmond expectations.
1. Food is average, the same we had in a small village, change a chef, not tasty at all.
2. On a breakfast waiters ALWAYS bring fruits and after 5 min asking if I need them. Why on earth I should eat fruits in 5 min? And why do you need it? Quality and variety of breakfast is not nice — all days we had not fresh blueberries. In my home country I have blueberries from Peru and it’s fresher. How it is possible?
3. Welcome is not in Belmond style: no champagne or good chocolate.
4. One day we asked to clean the room before 12, they did, we came and I was sure we are alone in the room. When I was naked I saw a gardener in our private terrace. He also saw me. How it’s possible he entered our terrace when I was in the room????? With no bell and knocking????
5. Alpacas feeding is also trash: all people from hotel come, you will never get nice pictures like on instagram. Why you don’t make it by appointment? We had a lot of experiences with animals in different countries , this one is the worst.
6. Stuff is not well trained, communication is super artificial.
Place is beautiful, but that’s it. Worst Belmond we have been to. Ask Monasterio Belmond about good experience and top notch service.
Jjy1890Great hotel, just a bit far off the usual areas. Best if you want to be close to the airport. It's around 20-30 minutes to the center. Especially with the traffic around.
Warm shower, good bed and bonus with a personal heater in the room. Sadly no blow dryer in the room. The tub spills out water so be mindful of this.
KKattyTravelerК сожалению я не довольна отелем.
Первое - здесь нет отопления, ни одной батареи. На третий день пребывания я заболела из-за холода. Почитав отзывы, я поняла что можно попросить обогреватель, что я и сделала.
Второе - слышимость действительно сильная. Огромные щели в дверях номера. Слышно абсолютно всё - как люди приходят и уходят, смотрят телевизор , разговаривают и тд. Я часто просыпалась среди ночи, когда люди уезжали на экскурсии и хлопали дверью .
Третье - очень скудный завтрак! Буквально две булки на человека, немного масла, сыр и колбаса, джем и на маленьком блюдце подают скрембл , по напиткам чай, кофе и это весь завтрак .
Также у меня возникла проблема с завтраками для экскурсий. Я просила приготовить их для меня , но никто этого не сделал. У меня было две экскурсии и получается за два завтрака я просто выбросила деньги на ветер.
Четвертое - за 5 дней моего пребывания НИ РАЗУ не было уборки в номере, хотя я читала , что уборка ежедневная. На 4 день я спросила почему в моем номере не убирают и мне сказали, что я должна была отдать ключ от номера и тогда они бы убрались. Но мне конечно же о таких условиях никто не сказал :)
Ну и последнее , женщина , которая готовит завтраки , как мне показалось, не взлюбила меня из-за того что я не говорю по испански. При этом я видела что она была милой с другими гостями.
Я бы не советовала этот отель!
GGuest User1⃣️There is hot water and tea in the lobby, you can make your own, and there is also an electronic fire-making device
2⃣️There is a kettle in the hotel room, 2 bottles of water, and free snacks, which is very warm
3⃣️The room has a hair dryer and a bathtub. Those who like it will like it very much, but I personally don’t like it because the bathtub and the direct shower are combined, and the hot water is not hot
4⃣️The breakfast is very rich
5⃣️The hotel is not far from the block, it is very quiet at night, and it is convenient to fall asleep
5⃣️The price is right, and the overall stay is very good
GGuest UserCleaning lady friendly and helpful. Owners who normally run the place out of town. Hotel is about 10 minute walk to town. Most of the road to plaza is paved. I ate at a very good restaurant in plaza. Almost all the restaurants offer excellent views and vegetarian options. The hotel has glorious views from the rooftop where they serve breakfast daily. There is coffee available or hot water 24x7. The area is quite except for cows mooing. Internet excellent. Hot shower excellent. Eggs made to order for breakfast. Google translate needed at hotel + in town. Wish all hotels offered filtered water. This would reduce the daily purchase of plastic bottled water. I enjoyed my stay.
WWuSharonThe photos don't do justice to the place! The hotel is fantastic--the location is close enough to the attractions but just outside of the main tourist area since it's up on the hillside, so it's the perfect combination of convenience and relaxation. The check-in process was so welcoming, we felt at home as soon as stepping into the hotel's courtyard. The views from the hotel were unbelievable; the breakfast was great; the rooms were very clean and has all the comforts you'd need. And don't miss the llamas in the backyard! The restaurant staff didn't seem very experienced but it was sufficient.
ややまヤネHaving traveled to over 60 countries, I can confidently say this hotel is top-notch in terms of price, location, convenience, and service. With global prices rising, if you're planning a trip to Machu Picchu, I highly recommend this hotel.
KKurzaEverything was very good at this hotel, especially considering it is a 3-star property, but it feels like good 4 star hotel. The rooms are quite spacious, and we had a huge king-size bed as well as a double bed. There is daily cleaning service.
Breakfast was generous and freshly served at the table by the owner, including fruit, jam, avocado and chicken sandwiches, omelets, and bread rolls with olives and spreads.
It is a family-run business, and everyone was friendly and helpful throughout our stay. The rooms were quiet, and we slept very well during all three nights.
LLennard’sIf you enjoy some quiet from the bustling city center, this place was perfect. Located 15 mins walk from the city center (it doesn’t feel that far honestly), the photos of the hotel are as shown in the pictures provided. The place is really clean and cosy.
Giara liaises with the guests ensuring every need is covered. She and the team have been so lovely and helpful throughout. They do prepare packed breakfast for whenever we had to leave early for our tours. Absolutely enjoyed our time at the stay
GGuest UserAmazing hosts, they kind, friendly and helpful! Hotel located in the beautiful place close to our geological sites, not far from a city centre. Rooms are very nice and clean. Coca leaves and coca leaves are offered to help with altitude. Hotel provides very delicious breakfast and snacks if you are leaving hotel early in the morning for excursions.
If we’re back to Cusco we definitely want to book this place again!
We highly recommend this beautiful hotel!
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